Reviews for Truxel Rd #6649

I've been shopping here for 2 days. I really like shopping here, everything is there, very convenient. Everything is great. However, I have a need to grow some other types of spice plants, especially in Asia.

Team member Richard May was awesome. He understood the issue I was having with a broken door know and helped me to find the parts I needed. He even asked about my Christmas. Very nice and knowledgeable guy.

My husband and I have been working on a remodel for the last several months. We’ve frequented the store more than anywhere else having to return the wrong sized parts we’ve purchased. There were a few instances our returns were past the return date and Rowena worked her magic to help process the returns. I can’t tell you how much stress and money she has saved us. We are now ProMax members and look forward to seeing her on the weekends. Customer service can be so transactional, without any compassion, but she truly has gone above and beyond for us.

Read my survey! It's all good!

Employees are not very knowledgeable and our cashier was rude

All items I needed where found with help of the staff and great signage for isles.

Fabyian was polite and patient. He took the time to understand my project and Was very informative In helping me buy the right products. He also helped me lift heavy items And provided excellent customer service. Michael Was also very helpful he saw that I was struggling to carry the heavy sandbag, and he offered to help me and even got a new one for me because the one I originally had rippedI will definitely return to this Home Depot specifically because of the customer service they provided.

Great service, period

i needed a few things for my home and garden. every employee was helpful courteous, WILLING TO ASSIST, was treated with respect ..

Curtis at checkout was very helpful

Good job Richard May and Lamadio!

When I visit Home Depot.I always find what I need

I live closer to three other Home Depot’s but find the customer service and shopping experience the best at this store. The management and staff are so helpful and knowledgeable!

I was having a rough day today until I made a stop by my local Home Depot in Natomas off of Truxel Road, I went through self check out so that I didn’t have to talk to anybody and I could just be quick about it, the machine I was using was being funky, so Cindy Lou came over to help me. She sparked up a conversation about my day and was so very friendly, it slightly turned my day around and made me feel a little better. Definitely need more workers like Cindy Lou.

Today, my wife and I went to Home Depot around 1 pm. We visited the nursery garden area. One thing I disliked about this Home Depot is that during the entire time we were there, probably over 30 minutes, I didn't see a single associate come outside to help. We had multiple questions but no one to ask for help. Even the cashier was overwhelmed and needed assistance. It's spring season, and I can't believe there were no Home Depot workers outside helping out. I only saw workers inside.

The store has great employees and great customer service. Every time I go there someone is always willing to help.

Looking for something? Well, don't hesitate to ask any of the staff where something is. In about 95% of the cases they will tell you: "End of isle 26 on the righthand side." or some such. In the other 5% of the cases, they will find out on the spot and let you know. And if what you buy doesn't work as hoped, they have a generous return policy. The quality of things I have bought, from lumber to to toilet tank repair kits, has all been high quality.

It was stormy outside, but sunny inside. I went in with a bad mood but the sales associate Maria, was very knowledgeable, welcoming and professional. She was patient & offered to find what i needed that day to get back to work. . Its important when working customer service to maintaim patience and a smile despite the custoners mood. She was genuine in this, the ideal employee. Thank you.

Employee has patience with assisting me in choosing soils for my 2 new garden beds.

Buying an LG refrigerator and dishwasher was one of the best purchases I have made. Incredible appliances and great service!

Not enough staffing on floor. Had to get ladder and product out of overhead myself after waiting 20 minutes. Tried to check out at pro desk since long lines at self check and only 1 register open at main registers and the 2 at lumber. Pro desk staff standing around with cell phones in hand texting and talking. Wouldn’t check me out since I didn’t have a phone in order. Between Truxel and Meadowview locations, they are equally tired for worst staffing, knowledge and help. But 5 stars for at least a couple staff always having a cell phone in hand.

Mr. Qunlivin was attentive and informative in helping me purchase my first ever washer. The delivery men were prompt and efficient and another source for useful information.

Nice easy going environment

I’d been looking for my item at other stores without success. With my minimal description Favi in Hardware was able to take me right to the item I was shopping for.

This used to be a great place to shop. Been there 100 times. For some reason, the employees are forgotten that they’re There to help customers. One employee acted annoyed when he had to wait for me to move my cart out of an aisle. Check out was rotten with a real sourpuss who was busy talking to somebody else couldn’t even greet me or say thank you. I worked in customer service for 20 years. Send it thousands of times a day I guess that’s old-fashioned.

Kudos to the very friendly nursery staff.

We brought a good faucet and it was very easy to find in stock

The last several times I've been to this store the loading area is full of parked vehicles, and I've been forced to push 600 or more pound of cement (10 sacks) on a cart out to my vehicle in the parking lot. It appears that the management there doesn't care enough to something about it.

Prices are mis-marked or missing and the employees couldn't care less to fix the issues. 😡😡😡

Assistant Manger Eddie was such a wonderful help. He was very willing and demonstrated care for helping me during my visit today. I explained my needs and he went above and beyond to help my classroom today. It is such a blessing to be helped by local businesses to create a comfortable place for our students to grow in.