Reviews for W Shrevport #381

I recently purchased a home and wanted to see what floors Home Depot had to offer. The first time I went in the store, I required assistance in deciding what floors to purchase and to set up an appointment to have my rooms measured. That process took 3 1/2 hours. Once the measurements were completed I had to go back to the store to make the final decision on which floors to order and pay for my purchase, that day I waited 2 1/2 hours. Well....the perfect floors for me were online only solid bamboo flooring and took two weeks to come in. When they arrived to the store I went in to set up delivery and to order more flooring for three more rooms. The visited lasted 7 1/2 hours. RIDICULOUS!! The lack of knowledge from the flooring specialist and lack of support from management is unacceptable, especially seeing as though I’ve spent upward of $10,000. with Home Depot on this purchase. I am sure this is not an everyday occurrence, because I’ve shopped at this Home Depot before and had good experiences, but Customer service of this kind, is one time to many.

Great store with awesome personnel that appreciates and honors veterans and customers

the store was very helpful to me. everyone I met wanted to know if they could be of any help to me. I was very satisfied with the product.

The associates were very helpful and answered all of my questions.

The store was very clean and the products were easy to find.It is always a pleasure to go into this store..

THe employees were friendly and helpful.

There is always someone there to help answer questions and help you load your cart or vehicle. The store is clean, neat, and easy to locate the items you want. It is more like a neighborhood store rather than a big national chain store. I go out of may way to shop at this store. A real pleasant experience.

Everyone is always nice, professional, and willing to help me find things when I'm needing help. I love this HomeDepot on Pines Road.

This has always been my store and I will always go to this particular store

Because they are very good to me and to my customers that I send there to them for their supplies

kind and very helpful

Don't go to this store after the day managers leave. Managers and employees don't have a clue about the merchandise in the store. It clearly shows they were not trained or brief in the area in which they work.

If you need help at the lumbar section, ask for Tyler. He has been there for 3 years now and he is very helpful and friendly

Exceptional customer service. Looking forward to shopping again.

Very inconsistent. Sometimes employees are very knowledgeable and helpful. Other times you can’t find anyone to help. Store has been out of key items(like paint). There are a few key longtime employees who are very good but they are not available all the time. The store is in a convenient location for me and I shop there often.

I just love shopping at this store, because the employees are always friendly and helpful, plus the free coffee is taste real good.

The customer experience isn’t just about the way you develop your products and deliver your services; it’s also about the way you treat your customers. That's what I get from Home Depot #0381 Shreveport. Great Product & Awesome Customer Service. Thank you for such outstanding overall service.

Home Depot has always been one of my favorite stores, but today they became my hero! If they don't have what you need in the store the clerks will go online and do all they can to get you what you need! Friendly service no doubt about it !!!

Excellent Customer Service!!!!! It is soooo easy to come in and get what you need and check out! Every employee at the Pines Road Home Depot will assist you and are very helpful! I LOVE this store!!! I call it MY Home Depot!!

Thanks to Dan we found everything at ease. He was very knowledgeable, courteous, and friendly. He most definitely knows his job and is an asset to your company. He made our experience awesome. He is what customer service is all about.

nice home depot

this store will not allow me to use a store credit because it was not issued in my name and they said this was an attempt to curb fraud. this does not combat fraud, if you want to combat fraud stop taking items back without a receipt. YOU ARE PUNISHING THE WRONG PERSON I WILL NEVER SHOP HOME DEPOT AGAIN ........... THERE ARE PLENTY OF OTHER CHOICES.

Very clean. Helpful and happy employees

I spend more time in this store than in any other and always feel welcome. Associates greet me with a smile of recognition and everyone has always gone the extra mile to help me when I need it.

We did find the products we were looking for easily. The store is well organized and clean. It is so convenient in West Shreveport, and the employees are always friendly and courteous.

This has got to be my favorite store. So helpful. You have to try it!!

Super friendly and helpful employees. Clean, nice selection and organized.

The sales rep was most helpful and went above and beyond in helping this customer.

Awesome customer attention by all employees and manager. store was clean and organized. easy to find products we needed.

It is nice that when I go into this Home Depot that there is always someone asking me if I need there help. I never have to search for someone to assist me. I also like the fact they are very knowledgeable within their departments. Never had any issues with a return or purchase. The other big home improvement store whom I will not name is lacking way behind. Big shout out to Ronda in the appliance department at the Shreveport, Pines rd. location!!!!!!!!!