Reviews for Albany,NY #1262

I had an issue regarding the purchase of a refrigerator and receiving one free, I was initially told one would just show up, no invoice or anything, this didn't sit well with me so I did some research and found out this in fact wasn't the case. I spoke with Summer at Cust service and Manager John, they both listened, helped me with correcting my order and offered more assistance. Summer and John both went above and beyond, but what I took away most was that they actually listened to my concerns and acted on my concerns. Thank you Summer and John, keep up the great work!

Very clean store compared to other Home Depots

The Customer Relations and Service team always has a smile on their face and is willing to help and answer any questions. By far the best store around Albany to shop at!

DIY Rehab made easy. The help that I get makes the rehab better. I get a understanding and education with great service.

I’m an apartment manager for 30 years. I periodically purchase products that have some type of issue, most recently with a door entry lock. Kyle, one of the newer managers, helped me resolve the issue by returning the faulty lock to the vendor and replacing it with a new lock. Very helpful since I didn’t have to make a claim to the manufacturer.

great store to shop in. Employees very friendly and helpful. Store is clean and prodicts are available

I am a visitor to Albany helping my daughter with some yard work. I found everyone very kind and helpful, which I appreciated.

Always greeted by employees willingness to help. From cashiers, lumber department, Pro team, and recently MET departments, you will always find great employees willing to help and support you. They have a strong safety culture as well. Thanks

Home Depot, you should offer more customer service training to your employees, especially the ones who are at your customer serv/ returns counter. Actually greeting, looking at the customer and responding to the customer when they ask a question would be topics you should offer, just the courteous, basics, Home Depot.

i love everthing from home depot

I bought two canisters of Resolve Pet Cleaner and was helped by two wonderful employees.

Went to home depot on central avenue and everyone was helpful all around great customer service

I had great experience at this store customer service was very helpful

Everyone I encountered was helpful and friendly, but Tracey Leach deserves special mention. I'm new to DIY, so she actually demonstrated how to use the products I wanted and she helped me chose the tools that best fit MY abilities, strength and needs. A few days earlier, a Manager (whose name I failed to get) replaced a year old floor model lawnmower that Ryobi wouldn't honor the warrantee on. Ryobi said that I had been given the wrong battery with the floor model . I brought in the battery, hoping for a new one, I showed him my receipt, and with no fuss, he offered to exchange it for this year's model at no extra cost! I've been telling everyone how honorable snd helpful this store's staff is.

Terrific store with knowledgeable, attentive employees that go "the extra mile."

Store was very clean and every staff member was very friendly and helpful

Amazing customer service!!

Home Depot on Central Avenue in Albany NY is the BEST PLACE to SHOP for all HOME IMPROVEMENT NEEDS. Found exactly what I was looking for Assistance was offered upon entrance into the store. Store was very CLEAN and SANITIZED. Associates were very friendly and accomodating MY HIGHEST RECOMMENDATIONS !!!!!!!

Clean store, friendly staff

Customer service was so quick

The women Bridgette at pro check out was very polite and kept a good conversation we need more of this!!!

I would like to commend Shafradi on his help! He hooked me up on 10/8/20, with a new Generator from another store. He called several to find me one!!! THAN K YOU!

Sue and Kim always make my day a little brighter. They always help with any questions and find me the answers I need. As a busy contractor they get me in and out of line very quickly It’s always nice to see them behind the counter

There are not enough associates in this store. The stores in Florida have twice as many. But the associates are friendly, and will help if they can

I shop this store 1 because it's close to my office, 2 the employees are all very nice and 3, the store is always clean and well stocked.

My feeling are mixed. I come to Home Depot because it’s convenient, prices are fair, product selection is good and the customer service I always receive from individuals like Susan, Linda, Kim, Bobby, Havi, Beatrice, just to name a few These individuals are what I call quality employees. There’re not just here for a check. They enjoy what they do and take pride in it. Now, I do have issues with the way the store is operating especially on Sunday. Most days I have to walk around to find help and I never do. I often go to Susan and if no one is available she will help me. It’s very frustrating because it seems like everyone except the cashiers are on break at the same time. Then comes the issues of product knowledge. There should be more training

Employees are always helpful in my search for items, and answer any questions I may have.

Always a pleasure to shop at Home Depot! It's convenient, great, helpful associates, and I always find what I need there! Everything is very neatly organized, clean, labeled and easy to access different departments! Thank you for running a very efficient business!

Home Depot advertises products online that are not in stores. Very deceiving.

Always have a good customer experience when I go there. Employees are helpful, friendly and knowledgeable.