Reviews for Augusta, ME #2404

My survey, just completed, was about the Augusta store #2404

If you need any carpet/flooring needs, seek out Olivia! She is extremely helpful and friendly! A rare find these days in retail. Thanks, Olivia!

Your store employees don't seem to care about the customers. The directions for in store pick up in the email sent to me isn't what I experienced at the store. I made eye contact with no less than 3 staff behind the pro desk and not one bothered to greet me or ask If I could be helped until I spoke up! It's like I was invisible!

Jonathan and Olivia from the Augusta, ME branch are 2 of the nicest and most professional people I've ever worked with in a store. Their customer service skills and patience were top notch and went above and beyond for everything. These are the type of employees you want working for you and make customers like me come back to the store.

Normally the service at the Pro Desk is better represented.

The Augusta HD has a great kitchen design department! I have planned TWO kitchens there, despite it not being my most convenient location travel wise, because I have had several great experiences there. Bill M., my kitchen designer, worked tirelessly to give me exactly the kitchen I wanted. He offered very sensible advice and patiently answered all of my endless questions. I am impressed, as well, by his depth of knowledge about the cabinet products, and by his cheerful attitude. He is an asset to Home Depot. Bill S., the second designer there, is equally as knowledgeable, and although he did not specifically work on my design, he answered questions and was cheerful too. All in all, worth traveling for!

Reid helped my find a trimmer I was looking for and answered questions. Another employee (I didn't get their name) helped reach another item in an area closed for safety. Reid then had just opened a register and checked me out. Their positive attitudes and helpfulness made it a great shopping experience.

Always a good time to get something and the help we need!

Sold me a damage washing machine. The box was damaged so why would they sell the item. Because it was damaged I got to endure even more of a hassle and return the item and wait for a replacement. Many employees roaming around but not many willing to help a customer.

Assistant Manager Trent Bryson did heroic work in helping right a wrong that my wife and I encountered as a result of the bad information on the store's website. He was a great listener and he was empathetic to the dilemma in which we found ourselves.

Went tobuy bagged mulch and had plenty available. Cashier was awesome and very friendly! As usual! I really like the Home Depot to get all the stuff I need!

I went into this store around closing time and walked around browsing. Every associate I had eye contact with greeted me with a sincere hello how are you or asked if I needed any assistance. Never once did anyone tell me they were closing shortly. Fantastic experience.

The staff at the Augusta Maine Home Depot are very friendly and helpful. Helped me find what I was looking for.

I went in with a list and was offered help by an employee who proceded to show me where everything was on the list and I was in and out within 30 Minutes. Unexpected and very much appreciated.

They have good stock of items. The employees are helpful, patient and kind. Special shout out to Deidra, our cashier, who went above and beyond to help us during a stressful day!

I bought a roll of plastic and electric heater for my sun room they had the stuff I needed

It is never a pleasant experience picking out flooring. (At least when your 60 years old and standing on a hard floor for hours). Beth in the Flooring Dept in the Augusta store couldn't have been more helpful. She was able to explain the pros and cons of different flooring. She called multiple stores multiple times to secure number of cases that we needed and was so pleasant the whole time. She really made to whole experience worth while.

This was the last time I try HD. Went to buy kitchen sink & faucet, have a key made and purchase as well as several other items. I could find no one in any section willing or interested in helping. This store is always messy

Always find what we are looking for in all departments

Exceptional service by Wanda who has been with Home Depot for 19 years. It is evident she takes pride in her work and delivering the best in customer service. Home Depot is fortunate to have a team member like Wanda. We plan to come back to see her next to get siding for our home.

Hopefully Cory is working in the paint department IF that's the area You need help and service. Because She is THE BEST. Patient, kind, and very knowledgeable. She knew just what I needed for my project. And took the time to explain how, and why, to do it the correct way. Which saves me time and money in the long run. Thanks Cory!!!

I like shopping there but am very disappointed that you only have a military discount and not also a first responder discount. My husband is a police officer and it would be nice to allow him a discount for his service too.

Employees in flooring need better training. They were friendly but just did not seem to know what they were doing. The first one trying to help me had to summon the help of others. There were as many as 4 people at one time. Then when it came time to finalize my order, I was looking for a Veteran's Discount. Each employee told me the discount was 10% of the material cost. My order was nearly $5,000 with about $2,793 for material. At 10% the discount would have been $279. But none of the employees could get it credited to my purchase. One said it would be mailed to me. When I left the store and was reviewing the receipt there was a discount of $50, none of the employees saw it. A far cry from $279. Will the rest come in the mail? Should I hold my breath? The rest of the store is good, I think. But, now I wonder.

Very helpful and friendly employees.

This Home depot has everything in stock and are very helpful with any questions we had. Overall very happy with our shopping experience at this Home Depot location.

Love this store. Staff are always friendly and helpful.

This is a great store. The associates are friendly and knowledgeable about their products. I had a wonderful time working with their kitchen designer who helped me figure out what questions I needed to ask adn then answered them all for me. You cannot ask for better than that.

Deb at the checkout near building supplies was great! Good employee.

Kurt, the window./door department guy, went above and beyond with us to order our windows. He is knowledgeable, patient, and worked hard to get us the best deal possible. He made it easy!

August store has the worst customer service. After ordering a refrigerator in January waiting for it to come in March. I called the store 3 times to double check that the item came in. I asked specifically for eyes on product before heading out over an hour away. All I got was a run around. For 2 hours I asked for a manager. Trent was covering appliances but was in a meeting. After explaining to the 6 people standing around in customer service. No one was in Appliances. Trent assistant manager was in training with the manager. No help could be given. I had to demand that I see the manager. I had been waiting over an hour at this point. I see Trent coming as he stopped n chatted with cashiers n several workers. My item was in the store at one time. Was sold to someone else. Between the story in receiving and the 2 workers going to locate this item. Everyone had a new story. I proposed the floor model n 1000.00 off. The best was 400 off. That brings me to the day I asked to buy the floor model n they could order a new one. I was told Home Depot does not sell floor models because they can not guarantee they work. This is not true as Trent the assistant manager validated that information. Why wouldn’t you order at least 20 items. You have the space. They will sell. This was such an inconvenience. I will NEVER STEP FOOT OR ORDER FROM Home Depot again. I will definitely tell everyone I know to go to Steve’s appliance.