Reviews for Aurora #4707

The best service and the Gm Chad he is doing excellent work in this store.

The best service and product in the northwest thank you home depot.

good customer service. they have producte that i need

Shop there since ‘93. Never bother checking any other stores for merchandise you carry.

Masks not required, inventory is sporadic, some employees are incompetent or rude.

THIS STORE HAS FRIENDLY SERVICE WORKERS ESPECIALLY DANIELLE AT CUSTOMER SERVICE! SHE ALWAYS HAS A SMILE AND IS EAGER TO HELP ANYONE!!! :)

The customer service provided by Danielle no matter the day, the line or the pressure - she always delivers with a smile and utmost respect!! Thanks, Danielle and high 5 to you!

I emailed in a complaint about my experience with a grill I bought at this store that was missing parts, but got no response. The in-store customer service eventually got to a not-great but tolerable resolution, but it was a huge hassle even for them as they battled their own return/exchange system.

Employees very helpful. Store clean. Masks worn by all. My "go to" home improvement store is Aurora Village / #4707 Shoreline!

Pleasant area to go Shopping at the outdoor/garden area and various of products to choose from for house holds needs.

This store is particularly better than any other in the area, and my wife and I love it for all our projects' supplies. The people who work there are super respectful, friendly, and full of experience and advice, from the patient lumber guys to the hardware veterans to the plants section, the employees always greet us with smiles, help us and offer honest to god awesome advice. Finally when we check out we go find Mary, she is the sweetest friendliest lady ever...she always go above and beyond to help us and make us smile. Hardware stores are similar but this one takes the cake for the people in it.

Michael cashier Helped me today Load 40 sheets of Hardie Baker. He was really friendly and very nice.Thank you so much for what you do for all of us !! Great Customer service! A++++ 5++++ Im one happy customer!!

Danielle in customer service has "EXTREME" patience and is always helping with a smile!! :)

Customer service sucks! 2 days ago, I went to Home Depot to buy some wall base. I asked a lumber department employee to cut some pieces for me. He said he was not trained on how to use the cutting machine, but would ask another employee to help. After waiting for 10 minutes, I cut the pieces myself, using a hand saw. Today, I went to buy some more wall base. I asked 3 separate employees for help. They all promised to send someone to help me. They didn't. I ended up cutting my own. Their customer service sucks!

Staff so much more knowledgeable and helpful than the “L” store down the street!

Thanks to Danielle for her excellent customer service I always look for her when I come into the store!

Very courteous and professional staff. They all take Covid very seriously in the store.

Helpful and proactive employees in assisting customers.

I always find the help I need when I come here and am always offered help regardless. The staff are friendly and knowledgeable as well.

Home Depot is alway well stocked, and employees willing to answer questions..........

This store has multiple signs on the single customer entrance stating that local ordinances REQUIRE the use of face coverings, yet there were several shoppers that were not complying and not bing asked to comply. When I asked the cashier I was told that it was Home Depot's policy NOT to enforce this. I will not be shopping at Home Depot again until they tighten up enforcement of their own posted rules. There are other local stores that do enforce these rules, and we choose to make all of our future purchases through them.

I really like to go to my Shorline HD. Sales folks and cashiers are great, especially Flora. Mary and Bev are really good too. Kimberly was awesome in Electrical. Knows products well. Found items easily, I know the store, kinda.

Shoreline Home Depot: Clean, organized, well stocked. Very knowledgeable employees. Good product lines. Must have good management because employees seem happy!

This particular Home Depot (#4707) used to be my store of choice. There has been a reduction in the dedicated and knowledgeable employees due to new management (Chantelle Nelson, Store Manager) and (Jonathan Peters, Assistant Store Manager). The ambiance of the store is negative and thus making my shopping experience less than satisfactory. The Pro Desk at this store goes above and beyond because they are qualified, they never say they don't know something, they always try to find a resolve even if they don't know something. The only reason I would recommend this store is because of Brent Simonson and Mary Groshong at the Pro Desk. They are why I still purchase product for my contracting business.

NICE AND CLEAN AREA, GREAT PRICING AND CUSTOMER SERVICE I RECOMMEND TO OTHERS

This store and it's staff are absolutely GREAT! They are so friendly and helpful. Thank you so very much.

The store is clean and well stocked. The employees are most helpful. They walked with me to the display area and gave me expert advises. I bought all of the items I was interested in buying. It was a fruitful visit to the store.

The Shoreline store is very clean and well organized. I ran into several very friendly and personable employees on my short visit today

The lack of customer service continues to be a problem at this store. There are so many issues that keep compounding, it's mind boggling to me. According to Homedepot.com, I can take it a Ryobi drill to ANY Home Depot for repair. If the Home Depot does not have a tool center, then they will ship it off for repair. Well, I took in my tool in and the customer service associate said they don't take tools for repair. I tried educating him what the website states; however, he didn't care. During another encounter with a customer service associate, I had to BEG the person to go look for my special order in the back room. They insisted that it was not there but I BEGGED for them to look. They final looked and found the item. And to continue my experience at this Home Depot, I had ordered goods to be delivered to my residence. When I received the delivery, only part of it was received. I called the store and asked and the customer service associate told me to bring in the items I didn't receive. I asked him, "How do I bring in something for a return, if I never got the item?" A few weeks later the missing item was delivered to my residence along with someone else's order. I informed the delivery drivers that this wasn't my order. They indicated it wasn't their problem and that I needed to call the store and drove off. I called the store and the customer service associate said they would fix the problem. Needless to say they never came and picked up the other order that was dropped off at my residence in error. I'm just amazed at the incompetence and the lack of "give a care" that the people have working at this Home Depot. I really feel embarrassed for them. However, because of the issues that I have experienced, I will do everything possible to go somewhere else and support local instead.

Covid-19 self check out cashier helper not wearing any face covering at all when assisting guests in non-social Dist. Inside the 6’ rule that’s posted all over their store. Hypocrisy in full view & action, yes they did Nail it their. Did appreciate them being open, need to improve the safety in Health issue. Their now # 1 on the contact tracer list for being exposed.