Reviews for Bethlehem #4105

I have spent a fortune at this store over the last 15 years and I am usually satisfied. Today I returned to the store to buy more of a recently purchased product. I recalled it located near the end of an aisle. I started at a lower numbered aisle and worked my way up to the higher numbered aisles. At aisle 16 a young employee asked if I needed help. I showed him 3 photos on my phone of the two similar products and their tag information. He asked if I had looked on 15 and as we headed in that direction, he asked another woman if she needed help. I said "have you given up on me already"? He stated if I had looked on 15, then the store did not have the product anymore. I then saw the rack 4 aisles down, but he was not interested.

Great staff, selection and pricing.

I have had especially good experiences in the garden section. The employees know their merchandise and give good suggestions if asked. Even towards the end of the season, they can suggest good alternatives. Their friendly service is appreciated.

The employees at this store will NEVER ask you if you need help finding anything. You Could be walking around obviously looking for something, and employees will just walk right by you no matter how many you encounter. I was in an aisle one time looking for something and there were literally three employees standing there having a little chat, totally ignored me I had to go up to them and “interrupt” their conversation!!

The attendants helped me save time and money by answering questions I had and directing me to what I needed not necessarily the most expensive. I appreciate that immensely. The cashier was quick and friendly. Great experience all around!

I shop this store quite often. I also shop the Easton and Whitehall stores. The staff here are willing to assist. If they can not answer a question, they will locate someone that has the answer.

I shop this store quite often. I also shop the Easton and Whitehall stores. The staff here are willing to assist. If they can not answer a question, they will locate someone that has the answer.

Very good service. Clean and well maintained.

Great service and good people who are happy to assist you with your needs.

Bought wall to wall carpeting today. Bob was extremely helpful as was the install coordinator on the speaker phone. We discussed some ideas that I offered in the actual carpet install and they were both receptive to my "amateur " ideas , which was much appreciated. Thanks guys. You made the purchase and planning easy.

Friendly and helpful team and neat store.

This store has a few employees that are really there to help, it's 30 minutes away for me but I'll make it my home store because they're that good.

Great location of a great store! Associate helped me find the flooring I wanted and even helped me put 8 boxes in the cart. Store was clean and well stocked with SO much selection. Thank you for helping me keep my home in good repair.

Excellent customer service. I could not find an item I was looking for and Chris in electric went out of his way to help me. We encountered several employees in various departments and each one was more than willing to help. Friendly and pleasant experience.

Elaine, Bubba, Casey, Rob Store Manager are wonderful people and I appreciate everything they do!!!!

This store is a hit or miss. I have encounter two helpful and nice employees everyone else I dealt with seem to be rude or don’t know anything. They had the price on a item but charge me more when I bought it to their attention they acted like I was lying and trying to steal. When I showed them the shelves sticker they did not apologize they just said we will have to tear that out. This is not the first time this has happened. I also bought molding that comes in a pack 14 ft standard one was bent so they said this is bigger then 14 and went to measure it this is a contractor pack why would you separate it and measure ? Simple to see I didn’t pack it comes like that and simple to see one is bent so of course the other looks an inch taller so you treat me like I am trying to steal an inch from your contractor pack wow. Yes customer service is poor attitude is poor politeness is non existing at this store. Knowledge well some have none I asked three young guys where are the mirror closet sliding doors and was told they don’t sell that. I said yes you do I purchased it before they said no they don’t make mirror sliding doors. One took his time looked it up and said oh yeah you have to order it on line we have none in store... ok but at the end of the aisle we were asking I walk down and guess what I find mirror sliding closet doors wow guess they don’t want to sell them to me. So I told them hey here they are you have them I got nothing not oh I’m sorry oh thank you nothing they looked at me like I was nuts. Then I go to get some closet shelving very heavy boxes mine you I am 60 years old female and handy cap same three guys see me struggling to get it in the cart walk by me looked at me kept going did not ask would you like some help nope just left me to it. Either Home Depot doesn’t care and doesn’t train employees to care and also shame that the employees don’t care they should have some sort of people skills just saying we all are taught from young to be polite and have empathy for others well at least most of the people I know had parents who made sure we knew how to treat another human. Again I’m 60 maybe now in days no one cares seems that’s what’s wrong with this world and the new generation no one wants to work, be polite help anyone unless there’s something in it for them.

Friendly staff, great inventory!

The store employees were great.

I am always said hello to and offered help if needed. If you can't find something almost every time an employee will go and help you find what you want.

Happy, friendly, and knowledgeable employees. Love shopping here.

Great store, the reps in the appliance section are VERY helpful.

This store is always clean and organized, and I've never had trouble getting assistance from the employees. Highly recommend!

The store is always clean, the associates helpful and friendly. I always get assistance if needed. I have never not found what I needed, and it was always easy to find , or I got assistance when needed. Checkout is normally quick. I recommend this store.

this is my favorite Home Depot to shop at..The friendly people who work there make it my favorite place to shop for building supplies

Great place enjoy going there workers very nice and friendly.

After a frustrating mix up with how and who was supposed to remove our wall oven and replace with a new one, all was handled above and beyond by Management. Mix communications happen. How it is handled and corrected is important. This Bethlehem store team went above and beyond.

Nice people, good service and price

I would recommend this store, i always go there.

Great place to shop.

I've been looking for a pyramid patio heater for a while and they are starting to come back in stock, but people are WAY overcharging for them. I went online this morning and I looked at Home Depot. They show NOTHING in stock ANYWHERE! But then I guess I changed my search a little and found that the store in Bethlehem says they have 2. It's a rainy, windy Saturday so I take a drive. I get up there, greeted by a super nice guy who says he's having an awesome fun day, and I put him on the case. He looks at his little hand held thing - in stock but no location showing. That's not a good sign. So we look around the heaters, go outside and look at the fire pit area, nothing. Look up on the racks, all around, I'm walking around with my head up and I run into another really helpful guy who says yeah, he spent an hour looking for the thing this morning (when someone called) and he couldn't find it anywhere. So I kept looking around, looking up and around, picked up something I needed and was heading out to the patio area to check out and here is the guy who said he looked for an hour and couldn't find them - he found them. Up on a rack, not far from where they are normally kept. The guys at the store got me a flat bed (the darn thing is HEAVY!!), pulled it off the shelf, and loaded it on the cart for me. And while we're doing this, the first guy who is having a fun day, finds his way out to the patio and we're all smiles! When I checked out, the woman asked if I needed help getting it to the car, and I said no. As I was walking to my car, I noticed someone was following me, but I didn't look back. When I stopped at my car, he stopped to and I found it was a Home Depot associate there to help me get it in the car anyway...and I needed the help! I drove almost an hour to get to this store and it was worth every minute! Thanks to all the associates at the Bethlehem Home Depot!