Reviews for Boulder #1546

Clerk was physically and mentally incapable of checking out my fairly large order. Then to top it off, her smug colleague refused to help us until I practically begged him to help. He wasn't busy, just stood there and watched his colleague struggle and me fume about how long it was taking. Then he finally agreed to help, after I complained that as a ProXtra member who has spent over $3000 this year alone should be able to get some customer service. Then he had the gall to ask me with a straight face, how my day was going! I told him, it was great until I get to the checkout line and had to deal with these clowns.

I’ve never had a bad moment at this location. Employees are friendly while not overbearing. Happy mix. Thanks for maintaining a wonderful shopping experience!

My cashier, Joel at pro services, was a fantastic help in setting up my pro account. He was knowledgeable, charasmatic, and helpful. Fantastic staff with a clean and well organized store!

Why don't cashier's know that lumber always has additional length so that when they are squared off on the ends you end up with the length of the board, instead I was charged 90 cents more for the rough edges I will be cutting off on a 10 ft board, ridiculous!!!

ALWAYS COURTEOUS, AND KNOWLEDGABLE EMPLOYEES

All of my experiences with the Boulder Home Depot Pro Desk have been exceptional. Professional, efficient and kind staff that go out of their way to get what I need when I need it. I have worked with this store on 2 major projects in the last few years.

Store is nice and clean but have had a couple unfriendly employees that make me go to another store rather then come to this one in Boulder.

Very friendly and very helpful employees. You can typically find someone to help you.

Robert in Door ordering section was fantastic!. JC at Pro Check Out was great!

I was rudely told I wouldn't get my military discount until I signed up online even though I had my DD214 papers with me.

Thank you to Mark for being so helpful!

The store is a valuable asset to someone working on any home project. Friendly staff that are helpful and knowledgeable staff that give insights and help with ideas. I would recommend your store

Design “estimate” online for countertops significantly different than final price. More expensive than going to fabricators directly and more hassle.

Purchased 4 planters. Description was “20In Dark Flame Barrel” Shelf marked $14.98. After completing purchase looked at the total which was too high. Receipt showed the barrels were charged at $34.98. Took a picture of the shelf label, went back to cashier. Told I needed to go to customer service. Went to CS and spoke with Jamie. Her first reaction was to tell me it was my fault for not checking the receipt at checkout. See above… She scanned up the receipt and item on The Home Depot Terminal in front of her. There was a picture of exact item with the same description for $34.98. I was told it was a different SKU and once again she says “It really is your fault because you should have looked when checking out”. HD, so HDproblem, but this woman should not be in a customer facing position. Issue was fixed by Assistant Manager, Dave Swendson, who was great.

The manager Nabil is a down to earth and friendly guy! We will be coming back to this location!

I asked the worker in the section with adhesives for a particular adhesive. He said "It should be there, somewhere" waived his hand in the general direction of adhesives, turned his back to me, and walked away. He didn't seem unkind. It was just like he didn't know what to do.

We had a super complicated and messy return (multiple online orders and paper receipts, various credit cards used to make different purchases, etc.), and Bobbie handled it like a rockstar! She was super skilled, efficient, good-natured, and generally amazing. One of the best customer service experiences of my life. 5 gold stars!

The year 2021 is nearly ending and the cabinet/ installation products and services I bought and paid for Feb/March 2021 is still not completed from Louisville, CO. The first kitchen designer was not trained on code requirements, scope of work was NOT provided, what the cabinet installer agreed to, ended up not following instructions and did whatever they wanted which defeated the original purpose of the cabinets being on casters. Home Depot managed the coordination of the installation very poorly beginning with COMMUNICATION to the customer me and continually ignored questions, inquiries, etc. High employee turnover in kitchen installation. Some progress made in Oct by new employee Michael. Thank goodness for me. I had hoped Home Depot would prioritize the completion of this project to we can part ways.

Nabil, the Boulder store manager is very friendly and helpful, and his wonderful attitude is evident from the top down. He manages by example. Nabil went out of his way to help us resolve an issue. Avery, in major appliances, was also extremely helpful, as was the appliances department manager, Dominick. Michael in appliance deliveries/pickups has also been great to work with. Everyone here goes above and beyond in terms of customer service and for this reason this is our store of choice.

I bought a sink for my kitchen and the new sink I could not find anywhere except Homedepot. ( I had particular requirements for the sink.) I still love the sink after four months of use. And Steeve taught me which under sink pipes I needed and how to change them for the new sink replacement. I could not do it by myself without him. Thank you, Steve!!

Michael in customer service had no issues refunding my $ on a return that was just outside the policy window (95 days vs. 90 days). Michael made me a very happy Home Depot customer. Thanks again, Larry

The store in Boulder, Colorado has a large upstairs Showroom with much more to look at and choose from, especially if you’re trying to choose Carpet. Other stores have a limited supply of sample boards, although you can get a sample mailed to your home. It was really nice to be able to make comparisons between ALL the various options, on the spot! The Sales Associate was knowledgeable, efficient and friendly. Positive Experience.

THE better store to come to for actual customer service & someone to find the person that can actually help you. I come Up from Denver just for it. I’m old school and actually expect the staff to know things about the job, not just exist to hand out bs info or read the info on the box like I just Did for myself.

Home Depot was our first stop on a Saturday to begin the agonizing adventure of understanding an learning about blinds for our 40-year-old home. We are replacing drapes with blinds having held off for reasons of design, colors and expense. Turns out, with the help of the Design people the window coverings department, Home Depot was our first and final stop. Such great help along with a 30% off sale for the dates we purchased. Amazing. Bob Horner, Boulder CO

I am significantly impressed with multiple attributes about this store. It's extremely clean, well-stocked, the staff are consistently extremely friendly (although that might be a Colorado attribute overall). My only concern is the way the power tools are organized. It's illogical to sort the power tool selections by brand. If I want to shop for a drill, I want to see all the drill options in front of me. I don't want to have to go up and down the aisle to each vendor-demarcated section to compare and contrast drill choices. Can you imagine if the drugstore or grocery store was organized in this manner? You'd have to go up and down the aisle just to compare aspirin vendors or cans of peas or corn.

The faucet handle on my shower fell off. I brought it to the Home Depot and was very fortunate to be helped by Steve T, clearly a plumbing expert. I am an older woman who has never expected to be able to fix much in my house. But with his guidance and explicit instructions, I was able to fix it! He showed me what to do and guided me to the tool I needed to do the work. I saved a lot of money by not having to hire a plumber!

Self check out employee are standing way to close to the customers. Self check out says it all, so why are the employees running this line? I asked the guy to step back from me and he didn’t. It made me feel extremely uncomfortable and I will not be coming back to this store for that reason alone. We all have to do our part, so step it up and think about this a little.

Store was clean, floor people were knowlegable and helpful, stuff was easy to find, you are coping well with the Corona plague.

People were nice and helpful. The gentleman who processed my return was excellent. I easily found what I was looking for. Yes, there was an employee nearby to ask where the tile was located. He directed me to wards the flooring aisle. Yes a vendor kindly paged someone to help me with getting ready with items to tile both bathrooms. The store is clean and well lit. I appreciate that every employee I had contact with was personable and helpful. I still remember the lady (Kim, I believe from HR) who helped me on a Saturday about a month ago. She was great!

Great help provided, and employees were knowledgeable, helpful and kind.