#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(860)314-8564
Tool & Truck Rental(860)314-8570
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
1149 Farmington Ave
Bristol, CT 06010
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Customer Store Reviews

  • 4.6 out of 473 reviews
90%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (473)
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Showing 1-30 of 473 reviews
Blinds. Employee assistance was awesome
I had a warrantee issue with blinds purchased. I was taken care of with a prompt return and replacement.
by
    • Recommended
    Excellent Experience
    Employees there were very helpful
    by
      • Recommended
      Where's the wi-fi ???
      Store claims to have wi-fi but I wasn't able to sign on to it. I needed it to use my Home Depot app.
      by
        • Recommended
        Easy and fast attendance
        Great store, very professional crew!
        by
          • Recommended
          Nice store clean and staff was knowledgeable
          Good experience in general Spent $400 on paint.
          by
            • Recommended
            Home Depot
            Best Home Depot I highly recommend anybody to come to this location people really help and they don’t be hiding from you.
            by
              • Recommended
              Black Friday Done Right!
              I was very impressed with the service today from walking in through check out. The Home Depot really nailed this Black Friday.
              by
                • Recommended
                Bristol Store
                Great employees I almost feel like I’m down south and not I’m ct at this particular store because the customer service and atmosphere is so warm and unique to this particular store.
                by
                  • Recommended
                  Great help from the employees in the door and window department
                  I bought a new patio door. The installation was great. They took away old dorrs and cleaned up everything spotlessly. Great service
                  by
                    • Recommended
                    Customer Service at the Garden Area
                    If anyone is interested in receiving friendly, above and beyond, customer service or has questions this summer regarding plants or garden materials, make sure you say Hello to Rosa who checks all customers out. She is so friendly that you will just want to go to Home Depot to just say Hello without purchasing anything!
                    by
                      • Recommended
                      Great store.
                      Good store with awesome employees! Would recommend
                      by
                        • Recommended
                        Custermer service
                        My cashier Donna was so nice to me
                        by
                          • Recommended
                          Greate customer service Experience
                          Very helpful and worked at my pace
                          by
                            • Recommended
                            Outstanding service
                            I had a product which I purchased at Home Depot that I found a lower price at another store. The Store manager, Rashad, took care getting me the lower price. He was extremely helpful.
                            by
                            • DIY
                            • Recommended
                            Train your staff
                            Very poor customer service.. except for the cashier who tried very very hard to help us with our purchase of patio furniture.. she received no cooperation from the rest of the staff who were very rude like we were a bother to them ..
                            by
                              Marjorie cashier
                              Majorie is a welcoming cashier, eager to assist and direct you in the right direction
                              by
                                • Recommended
                                Great experience at The Home Depot today
                                We found everything we needed. The employees are helpful and courteous! Bristol, CT keep up the good work!!
                                by
                                  • Recommended
                                  Staff is friendly and helpful
                                  all you have to do is ask for assistance when you need it. staff is ready to serve!
                                  by
                                    • Recommended
                                    Rude Customer Treatment
                                    I was looking to purchase a video doorbell. I asked an associate to look at the products. The associate asked me which one. I explained that I wanted to compare the product. The associate was annoyed and told me that when I decide on which doorbell I want, then she'll let me look. I told her not to bother about letting me see the doorbells and that there's plenty of other stores and options to buy a video doorbell. The associate realized that she pushed her rude attitude a little too far and tried to be accommodating, but her damage was done. Home Depot lost a sale and potentially a customer.
                                    by
                                      great experience purchasing a new garage door
                                      the sales associate, Norm, was extremely helpful, knowledgeable, patient and polite.
                                      by
                                        • Recommended
                                        Great shopping experience
                                        I had a great experience at the Bristol location. If you ever need any flooring there please see Steve! He is knowledgeable, has great customer service skills and very professional! Thanks Steve! Will be back to this location as they are always helpful.
                                        by
                                          • Recommended
                                          Got the best help from Employees
                                          Bob was great in helping me find what I need, he found what I needed and lead me directly to what I was looking for. Very satisfied that I got help from him
                                          by
                                            Exceptional
                                            I love flowers and trees selection. Best prices. Best Home Depot in the area.
                                            by
                                              • Recommended
                                              Fantastic customer service
                                              Each time I visit the store and need to speak with a Representative no matter what department they are in (appliances, windows, doors, paint, carpet, cashiers) the repesentatitves have all been so kind and professional. I didn't feel like a burden. They have always been very helpful. The store is clean and whatever I cannot locate in the store, I order online and have it delivered to the store for curbside pick up. Prices are comparable to similar stores. They are conveniently located which makes it much easier for me.
                                              by
                                                • Recommended
                                                Great location ,parking lot hard to maneuvere
                                                Very friendly and stocked well. Carts in traffic flow of parking lot problem.
                                                by
                                                  • Recommended
                                                  Kind professionals
                                                  The professionals of this store are very educated and always volunteer to help you.
                                                  by
                                                    The store never disappoints. The staff is knowledgeable and helpful.
                                                    by
                                                      • Recommended
                                                      Great Employees
                                                      My shopping experience was great because of the assistance received by a very helpful employee who is a professional in his area.
                                                      by
                                                        Fast & friendly service
                                                        Fast & friendly service
                                                        by
                                                          Perfect example of why we shop elsewhere
                                                          Had the unfortunate luck to cross paths with the rude woman working in "customer service". She had already given the customer in front of us a hard time but we still went in smiling thinking there was no reason to be rude to us. We were wrong. When we tried to disengage and just finish our transaction she mumbled what we heard as "shut up" under her breath. When we asked her to repeat what she had said she refused. We paid via CC and walked away from her booth. While doing so she continued to show how unprofessional she was by disparaging us within ear shot to the next customer in line. Today was a sobering reminder of why we drive by Home Depot to shop elsewhere. Home Depot is nothing more than a last resort.
                                                          by
                                                            Showing 1-30 of 473 reviews

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