#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(216)898-0401
Tool & Truck Rental(216)898-0412
Store Hours
Mon-Sat: 6:00am - 9:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
10800 Brookpark Rd
Cleveland, OH 44130
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Customer Store Reviews

  • 4.7 out of 447 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (447)
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Showing 1-30 of 447 reviews
Horrible customer service.
If you want friendly and reliable transactions, do not bother going to this Home Depot. Cashiers make mistakes and then customer service is very rude about fixing them.
by
    Fantastic Paint Department
    I highly recommend you see Rachel in the paint department. She will make you feel welcome and like a friend. She is knowledgeable and will go above and beyond for you. She’s the BEST!!! Love her
    by
      • Recommended
      Extremely helpful and friendly employees
      Marietta went above and beyond. She spent so much time helping us and making sure every detail was covered. She is a true asset to Home Depot.
      by
        • Recommended
        Excellent experience!
        Went early morning and the staff was ready to assist with a 😃 smile!!! Great selection of products that are affordable!!
        by
          • Recommended
          Glad this is my go to store!
          They seem to easily handle issues that online customers service representatives are completely stumped by! The most accommodating staff!
          by
            • Recommended
            Helpful
            Went in for cleaning products and lenette was helpful
            by
              • Recommended
              Staff were helpful and informative regarding the where the item I was purchasing could best be used and warrantee information and assisted on how I could secure it.
              Staff are helpful and informative.
              by
                • Recommended
                Not a good shopping experience.
                Store price was different than online price. It was only a few dollars, but the store team refused to make an adjustment to accommodate me. This made me feel very abused as a consumer, and like Home Depot endorses screwing people any chance they can, even over several dollars. I will not be back!
                by
                  Service Desk
                  They where so awesome and amazing.
                  by
                    AlwYs a pleasure
                    Love the store. Always clean and shelves are properly set. The staff while walking thru store always asks if they can Help.
                    by
                      • Recommended
                      Hardware
                      Staff here are friendly, very helpful and always find a way to go above and beyond.
                      by
                        • Recommended
                        Nice Place To Shop !
                        I placed my order online and picked it up at the store. Everyone was friendly, nice and greeted me upon entering. I had a great experience in store. As for online, it was easy to type in what I needed and find it right away. Great experience.
                        by
                          • Recommended
                          Helpful Employees
                          I am a frequent shopper at Home Depot. I have always found the employees very helpful.
                          by
                            • Recommended
                            Good
                            Awesome I will shop here again
                            by
                              • Recommended
                              Exceptional service
                              I needed a new washer and dryer mine died same day. I came in to look and John Gaughan helped me. He was very friendly and answered all my questions. He walked back and forth from different models on flood probably ten times. Very nice man.
                              by
                                • Recommended
                                Great Customer Service
                                a pleasant shopping experience
                                by
                                  • Recommended
                                  Lovely tile choices. Hard to pick one.
                                  Flooring dept. Couldn't have been nicer or more helpful. Beautiful choices!
                                  by
                                    • Recommended
                                    Shopping Experience At #3806 Cleveland.
                                    We are always happy to shop there and employees/team members are always helpful and positive in offering us assistance. We feel very safe shopping there and find everything we need in a quick and timely manner. We will always shop there. Thank you for your time.
                                    by
                                      • Recommended
                                      Always reliable
                                      The store is well stocked & has friendly & helpful employees.
                                      by
                                        Great Service
                                        Kat and Sabrina were very helpful with a return, very professional and knowledgeable
                                        by
                                          Helpful
                                          They insisted on helping load my new tub
                                          by
                                            • Recommended
                                            Home Depot Staff
                                            employees have always been pleasant and helpful at the Brooklyn Home Depot
                                            by
                                              • Recommended
                                              Home Depot is AWESOME !!!!!!!!!!!!!!!!!
                                              PLEASE, DONT CHANGE A THING !!!!!!!!!!!!
                                              by
                                                Amazing Customer Service
                                                Most of the employees that work there are very helpful and professional . My wait time when checking out was fast also.
                                                by
                                                  • Recommended
                                                  Helpful!
                                                  I was trying to find the best tape for my painting job and they had all the answers to every question I asked!
                                                  by
                                                    • Recommended
                                                    Great shopping experience
                                                    Had to buy a new fridge which always leaves you scrambling......Joe in appliances helped us a great deal and we ended up with the product we wanted at a good price
                                                    by
                                                      • Recommended
                                                      Hampton Bay
                                                      by
                                                        • Recommended
                                                        Return was great
                                                        I returned my Toro 30” mower to upgrade and get the 33” Dewalt zero turn walk behind mower. She put it on a gift card and ordered it and paid the money from the gift card. Then, I paid the difference. Smooth process. If the money had went back to my card, I would not have gone back. But, would have bought a whole mower starter set w/trailer. That would have been going against the grain that my mower repair guy told me on 131 (Union). All and all-I’m excited to have a serious and more professional looking mower and hope it will bring more business as time goes on. Plus, it’s my birthday (6-17). I say it is an excellent gift. What do you think. Zal’s Property Manicuring 2162442638 Text or leave a message
                                                        by
                                                          • Recommended
                                                          Very pleased with the exceptional service that I received from the customer service person.
                                                          by
                                                            • Recommended
                                                            Had the part I needed!
                                                            Home Depot is a little farther from my house than a couple of other hardware stores that I shopped at first, they told me I would have to go to a special plumbing store to get my part... Home Depot had it.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 447 reviews

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