Reviews for Bruckner Blvd And Brush #6877

Bryan in flooring was so helpful. Check out was fast.

Overall great store, I walked in looking for a washer/dryer and the salesperson was very informative on why i was looking to buy one that would not work out for me in my apartment dued to the volts but he helped me find the right one and was very patient and very polite friendly overall great salesperson.

An employee named Pedro was rude and disrespectful when I needed assistance searching for a product to have delivered. He was very unhelpful while I was also waiting to check out. He made things more hectic than they needed to be.

This place is huge but the employees are very helpful and you can actually find one when you need help!

Some of my friends say that when they ask for help among the employees, they sometimes feel the employees don't know what they are doing. I totally disagree. I have shopped for many years at the Bruckner store and another HD in Puerto Rico and virtually always found the employees knowledgeable of what I am seeking and where it is located in the store. They also always stop what they are doing, even if you just call out to them as they are on their way walking by to do something else, and address your need. I also ordered some stuff recently and it got to me days before expected, even in this busy holiday season. Even when the lines are long, due to the Covid-19 situation, they move along rather quickly. I like the self checkout alot and it always works quickly. Things i need that I couldn't find at other stores are almost always available at HD. The only problem I have is HD prices. They are always a little higher than other stores but at least I know I can always find what I want at an HD. Another problem I have is that I can't get some items in the Mayaguez, PR store and can't get them shipped to me because they are outside the States; HD has to have their own stock shipped to them so why can't they include special orders that can be shipped along with their regular stock from the States?; though this is true of a few other companies, too, I would expect HD to be able to do such shipments because, again, they have to ship their regular stock anyway to PR.

staff is very friendly and always willing to help.

Associate was very help and patient with our needs .. thank you for the great customer service

I am living Bronx so this store is very convenient for me also I get easily everything by assistance that make me happy.

I had a very good experience with the salesman. I needed a copy of a key and he explained that the machine was out of order and ask me to return the next day and what time he would be working so he can personally help me. He wished me a good night and told me to stay safe. With a mask on and gloves he gave me a fist bump and said see you tomorrow. Super nice and very eager to help me again! Great personal service.

excellent place to shop

Products are easy to find

Would never shop there again no one would help load 18 bags of cement on my truck with a fork lift. Was told I need to buy a whole pallet of 45 bags. These bags weight 80 lbs and I’m 70 years old really sad.

I love the store, however, the unprofessional service Provided by a few supervisors is appalling and unacceptable. Supervisors Jasmin & Kat need to learn about customer service and Leadership skills. The two are Rude, snobbish and uneducated. Their Leaders need to hold them accountable too.

Raynel PASA need to be trained on good customer service

They need to hire better Sale person. Wasim sale representative he don’t like to help. He gets very unhappy when ask for help it didn’t happen first time it’s happening a lots. He love to sit in his chair and use his phone.

I made an order online that was cancelled due "items not being in stock". When I arrived at the store I found the items myself. If it wasn't for CHEVONNE and her supervisor helping me get a great discount after complaining and explaining my situation, I would give this store 1 star. Thanks to those 2 women I "MAY" continue shopping with home depot.

Great customer service Lydia went above and beyond at check out

KASSANDRA is very polite and extremely helpful

They do their best

Store was neat and clean product was easily find out and good customers support experience.

The good thing about this Home Depot is that it's near my home and they have almost everything i'm looking for to buy when needed. Also workers are very friendly and tend to help you the best way possible to help you find the article(s) you're looking for, i would recommend this Home Depot to family and friends.

The Cashier Kassandra Has Horrible Customer Service and is very nasty and don't care about the customers needs.

I want to share my Home Depot @ Bruckner Boulevard and Bush Avenue in the Bronx experience with you, but i’ll start off with my perspective on Home Depot before and after today’s visit. I can recall the lack of customer service on several visits to my local and other Home Depot locations such as FL, NJ, CT, NYC, etc..., which left me feeling disappointed and drained. I told myself ‘just get use to it. Nothings going to change’. Boy was I wrong!! Things are definitely different and changing at store #6877 right in The Bronx. My colleagues and I were on our usual Home Depot run to purchase materials for our beautiful community garden located in the Bronx. We needed assistance and guidance. Gregory, the store manager was right there to lend a helping hand. I got the feeling Gregory was a bit busy, but he put those tasks aside to help us with our material list. Gregory said he’s only a page call away if we should need more assistance. He made himself available to us from beginning to end and even met us at checkout to see if there was anything else he and his team could assist with. I have to admit I was surprised. Honestly, I did not expect it. Not only was Gregory helpful and available so was his entire team. There was Nelson in Building Materials, Jeanette the Garden cashier and many more. They all were essential in helping us complete our task and they did it all with a smile. Now that’s what I call Excellent Customer Service! Thanks to Gregory and his team my perspective has changed. Thank you so much Gregory. We could have not done it without you. Also special thanks to Michellè head cashier and John.

Wilson the wood cutter is phenomenal!! So patient and through. If it wasn’t for him, I would’ve had a terrible experience at this store.

I went searching for a pedestal Circulating fan and found it difficult to first find an employee and 2nd an employee who knew where anything was. I found fans all over the store and not in a designated area. I finally found the fan I was looking for after 45 minutes.

This store is the best because Ken M from flooring has the best customer service , is very knowledgeable , helpful & is such a sweetheart! He honestly made my day is very much deserving of a raise & or employee of the month would highly recommend this associate & location !!!!

Excellent service!

Great shopping experience. Affordable prices, well-stocked inventory and Excellent Customer Service.

I Love the cleanness and availability of products. I also like the employees are helpful and kind. I like going to this Home Depot.

Store is always clean and the employees are very helpful.