#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(315)484-8404
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
3756 Milton Avenue
Camillus, NY 13031
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Customer Store Reviews

  • 4.7 out of 376 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (376)
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Showing 1-30 of 376 reviews
Camillus to me, seems to be one of the cleanest stores in the area. Always is well merchandised.
Camillus to me, seems to be one of the cleanest stores in the area. Always is well merchandised.
by
  • Verified Purchase
  • Recommended
The employees were super friendly! One specifically stood out, his name is Tom and I think he sai...
The employees were super friendly! One specifically stood out, his name is Tom and I think he said he was a professional loader (sorry if I’m wrong :( ! ) but he was very sweet and kind! As I write this in the parking lot he offered other customers a cart! That is above and beyond in my opinion very nice customer service!
by
  • Verified Purchase
  • Recommended
It’s always a pleasure to shop in this store. The employees are always super welcoming and very h...
It’s always a pleasure to shop in this store. The employees are always super welcoming and very helpful. The store is always neat and clean. Keep up the great work.
by
  • Verified Purchase
  • Recommended
Exceptionally helpful and friendly staff.
Exceptionally helpful and friendly staff.
by
  • Verified Purchase
  • Recommended
Best experience you’ll ever get at a home improvement store. The customer service is outstanding ...
Best experience you’ll ever get at a home improvement store. The customer service is outstanding and can not be outdone. Thank you for all the help finding my items today. I’m sure I’ll be back weekly until winter.
by
  • Verified Purchase
  • Recommended
I purchased a $50 Home Depot gift card and accidentally scratched off the pin number, making it u...
I purchased a $50 Home Depot gift card and accidentally scratched off the pin number, making it unusable. Katie, in customer service, went to the trouble of working on my gift card to find the impression of the pin number. Katie did not have to help me with this, as it was my error. She made my day and saved me $50! Thanks for going above and beyond, Katie!
by
  • Verified Purchase
  • Recommended
While in store, I stopped to perform a warranty swap on a Husky T30 Socket. I bought the T30 sock...
While in store, I stopped to perform a warranty swap on a Husky T30 Socket. I bought the T30 socket the day prior and it had already failed, which is already a disappointment since previous Husky sockets have held up well. Perhaps they changed factories. The cashier required the receipt. I asked why, she said they are "cracking down on it" to verify it was purchased at Home Depot. First of all, Husky is a Home Depot exclusive, and second, these have a lifetime warranty. The warranty therefore becomes absolutely worthless long term if a receipt is required. Do they honestly believe people are going to save receipts on sockets and other hand tools for years?
by
  • Verified Purchase
I would rate higher and recommend if you enforced wearing masks CORRECTLY in the stores. I was in...
I would rate higher and recommend if you enforced wearing masks CORRECTLY in the stores. I was in there for about 15 minutes and saw two male customers not wearing masks or respecting social distancing. I also saw several customers and an employee wearing masks below their noses. Really is a shame since this location is usually well stocked, has incredible employees and conveniently located.
by
  • Verified Purchase
Always friendly, helpful & willing to go the extra mile
Always friendly, helpful & willing to go the extra mile
by
  • Verified Purchase
  • Recommended
We love to shop early in the morning. It was quiet and everything we needed was easy to find. We ...
We love to shop early in the morning. It was quiet and everything we needed was easy to find. We have gutted our bathroom. We are making our empty nesters bathroom.
by
  • Verified Purchase
  • Recommended
Very clean and operated very well during the pandemic
Very clean and operated very well during the pandemic
by
  • Verified Purchase
  • Recommended
This was a very clean and friendly store, when I g.j o in the employees really take time out to h...
This was a very clean and friendly store, when I g.j o in the employees really take time out to help you, very friendly.
by
  • Verified Purchase
  • Recommended
Store sales associates were very knowledgeable about the products and how to use them. They were ...
Store sales associates were very knowledgeable about the products and how to use them. They were very friendly and were happy to answer my questions about the project I am working on.
by
  • Verified Purchase
  • Recommended
Home Depot almost always has what I'm looking for. Workers will always look things up if unsure ...
Home Depot almost always has what I'm looking for. Workers will always look things up if unsure where something is located. They are always friendly and appear to enjoy their work.
by
  • Verified Purchase
  • Recommended
Folks are always friendly and there to help when needed.
Folks are always friendly and there to help when needed.
by
  • Verified Purchase
  • Recommended
Tina, Ale and all the employees are very helpful at the Camillus store!
Tina, Ale and all the employees are very helpful at the Camillus store!
by
  • Verified Purchase
  • Recommended
Knowledgeable, friendly staff
Knowledgeable, friendly staff
by
  • Verified Purchase
  • Recommended
I had multiple projects, addressing damp/water flooring - Kim really know's about flooring!
I had multiple projects, addressing damp/water flooring - Kim really know's about flooring!
by
  • Verified Purchase
  • Recommended
Excellent place and service
Excellent place and service
by
  • Verified Purchase
  • Recommended
The store was nice and the cashier's were amazing. There is a great gentleman up front who has aw...
The store was nice and the cashier's were amazing. There is a great gentleman up front who has awesome service. The service desk on the other hand was not ok. The female employee was not wearing her mask. And helped me without a mask. My sale was made on 10/23/20. At around 1030 am
by
  • Verified Purchase
  • Recommended
There is a sales associate in lumber, named Fred, who is hands down the most knowledgeable and he...
There is a sales associate in lumber, named Fred, who is hands down the most knowledgeable and helpful worker I have ever encountered at any Home Depot. I was sent to pick up things that were needed for a job being done at my house, but I had no clue where to find the items or what they were. Fred pushed my cart from section to section pulling all the different types of lumber and misc items on my list. He was very professional, knowledgeable and friendly. I thought I would be in the store for hours trying to find the items and he had me out in an hour.
by
  • Verified Purchase
  • Recommended
Great customer service. Thank you
Great customer service. Thank you
by
  • Verified Purchase
  • Recommended
Store is very clean with very helpful employees. They need to be more vigilant about mask wearing...
Store is very clean with very helpful employees. They need to be more vigilant about mask wearing(which is a state mandate) and social distancing. As a senior I was happy to get in and out quickly. Safety for all needs to be a top priority.
by
  • Verified Purchase
  • Recommended
The hardware department did an excellent job.
The hardware department did an excellent job.
by
    • Recommended
    This store is consistently cluttered and a mess. there are never enough employees available for ...
    This store is consistently cluttered and a mess. there are never enough employees available for assistance when needed.
    by
    • Verified Purchase
    The Store neither enforces NYS Law that requires the wearing of masks by Customers nor employees....
    The Store neither enforces NYS Law that requires the wearing of masks by Customers nor employees. They permit Employees to wear “chin guards”, leaving the nose uncovered. How do I know? I spoke to a Manager who defended the store’s actions.
    by
    • Verified Purchase
    The store is very clean and the staff very friendly.
    The store is very clean and the staff very friendly.
    by
    • Verified Purchase
    • Recommended
    The store itself is fine. I have shopped at the Home Depot for many years and this is the first t...
    The store itself is fine. I have shopped at the Home Depot for many years and this is the first time they treated me poorly. The store was clean and the associates were very friendly but they did say my order was on the truck and in transit for delivery when it was not. For that reason I have to say poor rating.
    by
      During this tragic time with the COVID 19 and having to replace a hot water tank, it was refresh...
      During this tragic time with the COVID 19 and having to replace a hot water tank, it was refreshing to shop at the Camillus Home Depot! The staff made me feel easier and took away my panic over my emergency purchase.
      by
      • Verified Purchase
      • Recommended
      Customer service at the paint counter very poor , Employee very rude, she had a terrible attitude...
      Customer service at the paint counter very poor , Employee very rude, she had a terrible attitude and wasn’t not help didn’t not want to help customers And Head cashier was not any help either when I tired to file a complaint with her she brushed it off as if she had more important things to do. The worst ever , I would never shop there again.
      by
      • Verified Purchase
      Showing 1-30 of 376 reviews

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