#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(972)389-4402
Tool & Truck Rental(972)389-4408
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
2011 Keller Springs Rd
Carrollton, TX 75006
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Customer Store Reviews

  • 4.6 out of 406 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (406)
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Showing 1-30 of 406 reviews
Customer service
Worst service I ever had from manager John and Kathy
by
    Great store well organized and friendly employees
    I shop here all the time it’s very convenient for me. I can be in and out.
    by
      • Recommended
      Amazing experience
      Very happy with the employees assistance
      by
        • Recommended
        Garden Center Closed at 3:30pm
        Garden Center is shut down at 3:30 pm on a Monday? Short on Cashiers?
        by
          Great Work Crew
          I went to purchase a list of heavy lumber and lots of other items. The employees were quick to assist with offering advice and helping to find the needed items. They also assisted with the loading of all the materials onto my utility trailer.
          by
            • Recommended
            Great Customer Service
            Good customer service is really hard to find these days so when you do, it is greatly appreciated. The staff at this location is always very helpful. A lady named Jennifer has helped me on my last 2 visits. She is knowledgeable and is always happy to help!
            by
              • Recommended
              Great store for novice
              The associates are so friendly and helpful. This is particularly nice for home improvers who are not experienced pros. Associates provide useful ideas and tips.
              by
                • Recommended
                Great customer service!
                Every time I visit this store, at least a couple of associates will greet me and ask if I need any help. It's a refreshing change from other stores where associates act like they are doing you a favor by being there and doing nothing.
                by
                  • Recommended
                  Pleasant shopping experience
                  I went to Home Depot today to pick up a few items, and as usual, I was pleased with the cleanliness and efficiency of store employees.
                  by
                    Good overall service
                    I purchased a microwave there and was glad I did
                    by
                      • Recommended
                      Great go on Saturday Morning
                      The store was packed but in spite of that, I was able to quickly have my keys done. Good service.
                      by
                        • Recommended
                        Always Helpful
                        Employees are always great!
                        by
                          • Recommended
                          Home Depot Carrollton
                          This is by far the best Home Depot in the area. Helpful, friendly and knowledgeable staff. Keep it up!
                          by
                            • Recommended
                            The Carrollton TX store service levels have VASTLY improved
                            The Carrollton TX store service levels have VASTLY improved over the last 6 months. staff know more about products, where products are located in the store and with a customer service attitude that is refreshing! Keep up the good training!
                            by
                              • Recommended
                              Service
                              Great experience in store
                              by
                                • Recommended
                                Great service, comfortable environment, felt welcomed.
                                Just purchased new laundry washer, great discount.
                                by
                                  • Recommended
                                  Great customer service
                                  I brought firewood and I was happy I did.
                                  by
                                    • Recommended
                                    Excellent customer service
                                    Tom is very good person at this store I’m so happy to go there
                                    by
                                      • Recommended
                                      Great experience!
                                      The customer service at this location is very helpful and friendly, I tend to get overwhelmed easily when I am somewhere out of my comfort zone and the staff made me feel at home and were very respectful and they were very informative!
                                      by
                                        Professional and helpful. Stock is on the shelf Well organized
                                        Knowledgable staff that care
                                        by
                                          • Recommended
                                          Great service
                                          I have remodel my home over the years and home Depot has great selection of items for home improvement
                                          by
                                            • Recommended
                                            as long as they are breathing
                                            hire people that appreciate working for a big national company. willing to hold company customer values. not just some one that is breathing and can stand and pretend they are working
                                            by
                                              Friendly staff
                                              Thanks Tonia for your friendly smile and assistances on our returns.
                                              by
                                                • Recommended
                                                Great inventory
                                                Found exacly what i needed
                                                by
                                                  • Recommended
                                                  Carrollton Store
                                                  I really like the Carrollton Texas store. I live close to both the North Dallas and Carrollton store. I like the Carrollton store.
                                                  by
                                                    • Recommended
                                                    Great Experience
                                                    Dave, in Plumbing, helped me today. WOW someone who is knowledgeable and who listens. Dave gave me COMPLETE information and products to solve my problem . He turned an "un-handy" person into competent person. Very satisfying.
                                                    by
                                                      • Recommended
                                                      Poor customer service
                                                      Cashiers don’t interact and seem put out with customers. Ongoing issues. Other HD’s are a bit of a drive but it will be worth it
                                                      by
                                                        Great Employees! Donley, you are the best!
                                                        I thought I knew what I needed but after telling Donley that I was hanging a very expensive very heavy mirror, he showed me something better. I don't have much luck finding studs, except my hubby, and Donley showed me something to help and now I feel very confident that I can do this myself.
                                                        by
                                                          Great Customer Service
                                                          Excellent service from the following store personnel AJ- Thank you for assisting me with getting my delivery date change and for also thinking of another way to support me incase it was not able to change. Lester- For assisting me and for getting AJ to assist as well. Connie- For your kind smile and listening ear while AJ and I were working through my delivery issues. Jessy- For getting an expert to help with me a tax exempt order Alicia- For helping with my tax exempt order with a smile
                                                          by
                                                            • Recommended
                                                            No helps from employees.
                                                            No helps from employees.
                                                            by
                                                            • Verified Purchase
                                                            Showing 1-30 of 406 reviews

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