Reviews for Cicero, IL #1911

Pro Services Cashier and store manager helped me find everything I needed, and helped process the purchases quickly and efficient. Staff was very friendly. Store was very clean!

The customer service here is awesome.

I walked in the store employees were standing around socializing with each other not greeting customers as they walked into the store. I’m one they don’t ask for help but at no time did anybody ask me if I needed any help to find the item I was looking looking to buy. I found my item and went to Self check out and I was I left never heard thank you for shopping at Home Depot have a nice day appreciate your business nothing, so my overall experience at the store wasn’t great.

This store had enough employees on hand that if you needed any type of help, someone was available to assist you.

Everything that I needed was in stock and the employees were friendly

Cashier Yesenia and Liz know nothing about customer service and treat you like you stole something definitely never shopping here again

Service was excellent. Courteous workers and Cashier who go beyond the call of duty. We had several inches of Snow in Chicago in February, 2021. I needed Salt. A customer service representative helped me put two 40 pound Bags of Salt in my van. It was snowing at the time and he did it with a smile. Very professional. Great Folks work there!

3 stars because your cashier Jessica save you..her service was excellent..friendly and professional and new her stuff.Thank you..but the floor employess..o.m.g. i walk the store for hours looking for what i needed..4 different employees where guessing where the products i needed where..so fustrating..i even lightly yelled can somebody anybody help me.

Toni was very attentive to what I needed, went out off her way to get what I was looking for

This is my store because, when you ask an Associate a question they don't just point you to the aisle but they walk you to it. It didn't just happen one time every time I go I get the assistance I need. Also when you walk in you are greeted. When I spend my money and have so many choices I'm picky.

It’s an okay store. You find what you want if they have it and get out. Some employees are nice, not all. I have rented machines several times from this store and haven’t gotten my refund back. I’m still waiting to obtain my refund from a machine I rented. My recommendation if they’re system in down go rent somewhere else, because you are not getting the difference back.

everything that I needed was available

A female employee asked if i needed assistance. At the time, I was looking for the restroom and she was kind enough to almost walk me there. As I stood in line to pay, the same female employee took care of my checkout. She was very friendly and courteous. At first she seemed a little shy explaining the details of the survey. After a small joke, she then felt comfortable and and finished explaining herself to me. Her name is Alyana "Nani". HOME DEPOT #1911 Cicero, IL THANK YOU NANI!

A female employee asked if i needed assistance. At the time, I was looking for the restroom and she was kind enough to almost walk me there. As I stood in line to pay, the same female employee took care of my checkout. She was very friendly and courteous. At first she seemed a little shy explaining the details of the survey. After a small joke, she then felt comfortable and and finished explaining herself to me. Her name is Alyana "Nani". HOME DEPOT #1911 Cicero, IL

Disorganized, rude, not helpful.

If you’re remodeling or just updating, this is the store for you ! Google and Siri can locate something but can’t tell you about the products, they can ! My hat off to you 1911, consistently for seven years your service desk and install help have been amazing !

Charlie (CBM20C) the appliance sales person was awesome. She listen to my needs and found me the best product within my budget. She was very professional, knowledgeable and friendly. She should be recognized for her excellent customer service skills

EGO sent me to this location for warranty repair on my lawn mower. When I dropped off the mower, Gloria advised me not to leave the battery since it would likely “walk off.” I followed her advice, paid the $18.95 deposit, and returned home. I then received a call from the service department hours later saying they could not service my mower without the charger and the battery. I had to make a return trip to the store to bring in those items. Fast forward 3 weeks later and I get a call to pickup the mower. I show up 30 minutes later. I am told the total was $48.95 to replace a cable, and minus my $18.95 deposit, a $30 balance was due. I was told by EGO that the work would be 100% covered by warranty. After arguing, I requested to speak to the manager, Jesse. After waiting more than 20 minutes, Jesse couldn’t be bothered to come over and sent Ariel instead. I got nothing but attitude and was still charged to take my mower. The person who did the repair, Rodolpho, did the repair wrong. The speed control is installed backwards. The machine was not put back together correctly and when I pointed this out, they said that Rodolpho was gone for the day and I’d have to leave the mower there for it to be corrected. I decided due to the quality of work and lack of any customer service to just take the mower and pay. I will be following up with EGO to complain about the lack of knowledge your repair folks showed about their product and the lack of service and skill.

Customer service Rep Jennifer/Edna where very helpful and friendly made my husband and I experience more pleasant

Poor customer service from the associates that you cannot find to the rude cashiers, lacks cleanliness, and is disorganized with garbage and clutter over the building materials.

Employers are very helpful and had answers to my questions. Cashier toni paid attention to my request did everything she could by directing me to the milwakee batteries which were locked up and by calling an associate to help me out. She noticed i was still waiting so she called again for an associate he also was a great help gave me some tips

I ordered an item online tried to return it to my neighbor HD. The Associates (2) told me since I ordered it online I had to return it to the store I purchased it from? huh. I was confused for many reasons but the two I remember is: 1) I ordered it online 2) it came from a warehouse So I rode all the way to the Oakbrook store and the wonderful Associate helped me with the return and said the others gave me wrong information. Training is HUGE especially front office Associates. Stores are closing all the time I won't be surprised if this location is next.

Good place to shop for flooring and home stuff. If you’re in aisle 5 ask for Leo! He’s very good at helping or answering questions.

Very friendly & helpful employees

great selection and amazing staff

I was a great experience

The employees are very friendly and they make me feel very important. When I pickup items, I am recognized by name. When entering the store, I am greeted with a smile and given a sales paper. I have been shopping at this store for years. If I need advice on completing a project, I am always satisfied with the help given.

Excellent help and selection and the people are very friendly

More stores need more employees like Ray. Went the extra mile to teach me how to repair my window screen, helped fix it himself, and the help is definitely appreciated especially with me only able to use one arm after recent surgery

Great store wish it was open 24 hours on some days.