Reviews for Concord Township #4121

I received assistance when needed. Associates were very helpful.

The store is neat and clean - well orignazed and shelves are stocked. items are easy to find. Associates are very helpful and knowledgeable on the products available.

Very friendly staff and well stocked store. Best Home Depot around!

The cashier Shaune was so nice and helpful. She is an asset to your company.

Employee "AC" is most professional, responsive, helpful, and casts a positive reflection upon Home Depot. A first class Lady!!! Colonel, ret., Myers

The appliance delivery service is terrible. During our 4 hour delivery window we got a call saying the delivery was delayed a week. We had been told just the day before that the delivery was on time.

Special thanks to Robert in appliances. He was patient, knowledgeable and very helpful.

Staff are Helpful with work projects

If you want to find something ask the man in the wheelchair who greets you at the front entrance. His enthusiasm and knowledge of the store gave me a very happy experience.

Robert was exceptionally helpful in locating the product I was interested in buying.

Store is clean and well organized. Associates are very helpful.

The store is clean. The employees are very helpful, friendly and courteous.

Store is awesome - they staff is so helpful. Without even asking a staff member, Cibone, immediately came to help when he saw me struggle to carry things. It is that kind of kindness that makes a big box store seem like a small town neighborly place. Great place - well run.

this is a great HD location. staff is friendly and knowledgeable, i especially appreciate their service during the pandemic.

Victor the assistant manager is rude and unhelpful. I hope he is fired and nobody else has to deal with his poor attitude.

I was happy with the curbside it was great I can’t forget about Joe and Myles with there customer service and my order was on time great service

This store is great customer service was great I want to thank Joe OFA that what he said for helping me to find a product he was very helpful I know he’s new cause I know almost everyone there they are like family welcome

I had an exceptional shopping experience at Home Depot. Two employees, Jon, a District Manager and Gary, I believe an Assistant Store Manager were extraordinarily helpful. They were attentive, professional and went out of their way to make it a pleasant shopping experience.

Excellent store and service. Employees are always so helpful. We recently moved to the Concord area and are very pleased that this Home Depot is so close and so nice to do business with.

Simple: Store associates are all very helpful and knowledgeable.

Least helpful associates. Hard enough to track someone down and they all seem busy with other things and try to shrug you off ASAP. Do not recommend.

I was able to get help to find the items I was looking for and get advice in making practical adjustments with the items that would make them work in the situations I had to use them in. The associates were friendly, helpful and knowledgeable.

Earl was extremely helpful with knowledge of the store.

Just had the rudest experience with an emphasis on the paint department.

I came in to order a pellet stove since HD does not have a way to use Military Discount on line. There was quite a bit of confusion as whether HD offered a Military Discount to other than Active Duty Service Members. I was given it after expressing my confusion and dismay at what was explained as recent change. Many competitors are closer, and some give the 10% discount everyday, to include online, but I have gone out of my way to use HD because of my previous experience with them. While I don't shop just based on a Military Discount, it will make it harder to justify driving another 15 miles to use HD, when I can get the same thing, with a discount, closer to my home. The people here were great and very helpful, but HD as a corporation seems to be confused about THEIR Military Discount program, and refuse to post it for public consumption and reference.

Alan and Zach in the rental department did a great job repairing my snow blower. Even though they said it would take some time, they were able to get it to me ahead of schedule in time for the impending snow season. They were very knowledgeable and friendly. I would definitely use their service again and recommend them to my friends. Great Job Guys!

A large quantity of washers to select from. Assistance was available and sale was accomplished in a timely manner.

Store is always clean and fully stocked. Associates are also friendly and very helpful.

The customer service at this home depot is spotty. I've had good service some times, and very poor service at other times. Recent example... I went to this Home Depot to get a key made. An older gentleman tried to help me. He was friendly, but he admitted he didn't know the machine very well. So, together we tried to figure out the key machine. Well, that key didn't work when I got home. So, I came back to try a second time, but this time a young woman approached me at the key machine. Her attitude was completely different. She was not friendly at all, and did not try to help me. She too did not know how to work the machine, but she wouldn't admit it, and instead told me that my key type wasn't "in the system". She never volunteered to find an associate for me who could help, nor did she greet me at the beginning of the encounter or at the end. She spoke to me like she could not care less. Much worse than the first gentleman, who was friendly and at least tried. Unfortunately, I have experienced this wildly inconsistent customer service at this location before. It is a roll of the dice whether you get a good customer experience here or not. This tells me that there is probably an issue with hiring, training, or a combination of the two. That goes back to management. I will go to other locations first, then this one as a last resort.

Outstanding store the associates are always friendly and knowledgeable. I have shopped at various other stores, but this one is the best. Well stocked and the prices are the best.