Cypress Park #6689

I came in with broken / rusted hose bibb stuck on a pipe (attached to additional fittings), assuming I'd have to replace the whole thing. Instead, Joe busted out some wrenches and helped me remove the broken hose bib and got me the replacement valve.

I have bought this water heater and installed today . I am already enjoying it and very happy I have chosen this product recommended by HD . I will definitely recommend HD to all my friends and associates .

Two different interactions with two employees resulted in unhelpful assistance. Rude and uninterested in helping.

I had a great trip to Home Depot and had experience great customer service by Anthony. He was kind and very helpful with great conversation. Anthony is Awesome!

No one available to unlock material expect to wait 1:30mins

Security arguing with customers, forced self check out, avoid this store, it’s horrible.

I have never been to a more dysfunctional Home Depot in my life. I had the unlucky chance of picking up my order from Robert E, a new hire who was training. Robert had a vile attitude towards customers and had customers waiting on 3 different registers that he couldn’t close out pickups on. He questioned me with attitude for showing up when I did, told me I was not able to pick the items myself as every other location has let me do countless times and a dismal approach to customer service. Almost every employee at this store seems like they absolutely despise their job and hate every customer that walks through that door. I had to sit for 30 minutes while the manager Sarah and picker tried to find 3 simple items before I ended up asking to cancel with another associate who was actually helpful; so I could grab the items myself. It took me all of 3 minutes to do so while they’d taken more than 4 hours to try and get to the order. On top of all of this, there is a massive thriving homeless camp in the parking lot where it seems they’ve used trashed material to build entire structures on HD property. The parking lot feels horribly unsafe to leave thousands of dollars of tools in your car while you go in and deal with the horrific employees and wait times. I will never return to this HD location as there was all but one professional employee in the store who helped get my order cancelled. Every other employee was already on vacation mentally it seems. I was picking up a Christmas present and some final items to finish up a job which has now been pushed another weekend due to Robert’s lack of ability and friendliness. This is the first and ONLY bad experience I have ever had at Home Depot. I will stick to Lancaster, Pasadena, Alhambra and Rancho Mirage as they have seasoned and helpful teams ready to help when you need it.

Employees that hate their jobs and love to argue with paying customers need to seek employment that involves not interacting with people. I do in face wear a body cam at all times so you should be professional while you’re still employed. You may find yourself and your bad attitude going viral viral on the internet.

I searched the entire Los Angeles area of Home Depot for a popular item that was selling out at all locations. This location has a patient manager named Manolo with a helpful and very pleasant team who helped me purchase a display item and disassembled the giant display to make sure I traveled home with this treasure to surprise my kids. Awesome customer relations!

I had to flag down help at the Cypress Park location from self checkout cashiers, 3 in particular. They prioritized chit chat amongst themselves leaving customers in need. I had to interrupt their conversations not once but twice to get the help I needed. Perhaps a phrase like "can I assist you with anything else?" would be helpful before you walk away and head immediately back to your chit chat.