Reviews for Eldersburg #2581

Employees were extremely helpful and helped measuring to make sure it fit in car.

Their promotion on Scott’s fertilizer was not a bad deal but they refused to honor their advertised price. The price clearly said it was reduced from 50 to 40 but they would not honor this in combination with the promo they were running.

the material is excellent.

I have gone to Home Depot for many things and many projects. Their staff is so helpful. We have had projects contracted through Home Depot and have not had a bad experience in the 16 years we have lived in the area. In many ways, it feels like going into the small town hardware store. I will continue to use them.

One cashier was terrific, friendly, helpful and quick. Two others stood around talking and watching the lines get longer before they bothered to activate their register and accept customers. Too many employees standing around watching but not offering help

I was looking for some specific products and Jared was great at finding and explaining the use of lawn care products. I used gift cards for my purchases. I didn't realize 2 gift cards were stuck together. Stephaie realized it and instead of owing money for my purchases, I have credit on a gift card. I appreciate her honesty. These team members are perfect examples of great customer service.

Thank you to Sam, Ken and Zach for great customer service on a busy Saturday during a big mulch sale. 45 bags were loaded from two trips and the purchase and loading was friendly and seamless. The store had plenty of friendly help and well stocked. I will be back!

They are always so knowledgeable about the plants and give me lots of information about the species and care of the plants

Jarret and Max in outdoor plant dept loaded 30 bags of mulch onyo my truck. i am disabled and needed their help..

Cashier Wanda and employee Jared are rock stars!!!...They are a huge asset to Home Depot. Just wish other locations ( Qwings Mills) would have the same customers service!

I went to this store for a straight month due to a job site near by. Staff were incredible friendly and helpful.

Swift and knowledgeable.

This store is nice in that the people work there try to help as much as they can

The store employees are wonderful but don’t go there, I don’t want it to get too crowded!

clean environment and friendly staff

I order things online from home depot regularly as a contractor, and certain home depot's have no idea what the items are that they are supposed to be putting together for me, the Eldersburg home depot has always been consistently & easily the best home depot around as far as having orders ready and complete

Had a broken glass in my sliding glass door in kitchen.

If you are buying large quantities of mulch bring your family and friends. No employee assistance. Gave a fair rating because the cashier was friendly.

I visited this department for a week straight getting paint samples. They were so helpful, kind and understanding of me making a final decision on paint for an entire home.

I bought a gas range today. The staff was very helpful and knowledgeable. Adam even printed out and emailed me documentation on my new appliance.

Any big orders I try to go through Nathaniel. VERY knowledgeable and helpful.

I shop the Eldersburg store almost weekly, sometimes multiple times a week. The employees are friendly, helpful and knowledgeable. The store is adequately stocked for the most part.

If you are looking for technical advice or to get everything at one store in one trip, the Eldersburg Home Depot is not for you. The employees are helpful and kind, however corporate throws them untrained into a department, it didn't used to be this way. Corporate also appears to have Helen Keller handling inventory replenishment.

Needed a new kitchen light and they had just what I needed at a good price. Cam in the light fixture section was very helpful.

Lumber and checkout employees were very attentive helpful, and friendly.

Looking for products often no help

Greeted when entering the store and most employees are ready to stop what they are doing to assist.

The online inventory is usually accurate and tells me where to find the items

Never greeted, spoke to like I was bothering the associates, associates more worried about the next break.

Ok, so I like to give GOOD review WAY more than I like to give poor ones...so I'm excited to put out there that there was a particular employee at this store (named Alex--Electrical department) who GLADLY went FAR and ABOVE to find something for us. We wanted purple holiday LED lights and the shelf had an empty box--OUT OF STOCK?! :( ...but along came ALEX to the rescue who simply OVERHEARD us talking in disappointment that we couldn't find our purple lights. He scanned the bin tag, saw there were 16 SOMEWERE in the store, spent a LOT of his time looking for them, found them in the topstock over the paint department, visually searched for the specific type we were looking for, FOUND it, climbed a ladder to grab them (and realized he couldn't get to them), went and grabbed a LIFT, blocked the aisle off, strapped himself in, and GOT US OUR LIGHTS!!! We were only looking for one box, but we bought THREE (prob should've bought them all ;) ). Thanks ALEX!! you are a GLEAMING example of AWESOME, AMAZING customer service. SO REFRESHING!!!