#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(513)346-3401
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
1266 Omniplex Dr
Cincinnati, OH 45240
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Customer Store Reviews

  • 4.7 out of 345 reviews
94%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (345)
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Showing 1-30 of 345 reviews
Great store! Clean, organized, and the staff are friendly, in sight, and helpful. Lots of stock a...
Great store! Clean, organized, and the staff are friendly, in sight, and helpful. Lots of stock available.
by
  • Verified Purchase
  • Recommended
I am a 65 year old widow, mowing the grass for the first time. The sale person, Cindy, discussed...
I am a 65 year old widow, mowing the grass for the first time. The sale person, Cindy, discussed lawn mowers pro and cons. She was so helpful! I really appreciate her time and attention!
by
  • Verified Purchase
  • Recommended
very nice eployees and very organized store
very nice eployees and very organized store
by
  • Verified Purchase
  • Recommended
Very clean, well organized, knowledgeable staff, fast checkouts and almost never out of stock of ...
Very clean, well organized, knowledgeable staff, fast checkouts and almost never out of stock of things I randomly need. A++ store.
by
  • Verified Purchase
  • Recommended
u need to all u can to keep Melissa & Nicole, people like them is what make ur store stand out, ...
u need to all u can to keep Melissa & Nicole, people like them is what make ur store stand out, always have a loving & kindhearted spirit about them & go out of there way to help, not only me but when im in there i watch them, they are like that with everyone, its hard to fine people like that now days, & wen i just come in to look around or try to find something they smile & say hi,, they try to build a relationship with the customer, & thats what keeps us coming back, they know our names,, that means alot,, & a cheerfull smile & hi on a rainy day always warms the heart, & u can always find them,and u can tell wen they r not there.... the whole store is the cleanest home depo iv seen
by
  • Verified Purchase
  • Recommended
great store, good people
great store, good people
by
  • Verified Purchase
  • Recommended
My daughter is an HVAC technician, and wanted some specific tools for Christmas. I had no idea wh...
My daughter is an HVAC technician, and wanted some specific tools for Christmas. I had no idea what I was looking for so I asked one of your associates, Ken. He was extremely helpful and didn't mind going out of his way to show me where the items were. He even gave me the different options, and I felt that he was very knowledgeable. When I got to the checkout I was going to go through the self scan, but Susan P came over and told me she would be happy to ring me out. My experience in your store was excellent! This is not the closest location to my home, but I will make this my go-to Home Depot!
by
  • Verified Purchase
  • Recommended
1 found this review helpful
store clean, well stock, good prices and large selection. Try Forest Park location. But did pres...
store clean, well stock, good prices and large selection. Try Forest Park location. But did present confusing information about what appliances are eligible for free delivery, hope they clarify. despite problem the hourly store employees did all they could to make it right as did the Manager Scott. Better than lowes. kudos to Scoot the Manger, Scott the Supervisor, Jessica kitchen Design and Kendra. Call about doing the right think. Thanks
by
  • Verified Purchase
  • Recommended
The cashier, Alan, was super nice!
The cashier, Alan, was super nice!
by
  • Verified Purchase
  • Recommended
Louise helped me early this morning. I really appreciated her professionalism and exceptional cus...
Louise helped me early this morning. I really appreciated her professionalism and exceptional customer service. She added value to my experience and really helped me to start my day on a good note. Thanks for talking to me about your store card and it's benefits!
by
  • Verified Purchase
  • Recommended
Excellent help and kept clean. Found product Easily. Associates was friendly and helpful.
Excellent help and kept clean. Found product Easily. Associates was friendly and helpful.
by
  • Verified Purchase
  • Recommended
The kitchen design center employee Alan was very helpful and took care of us.
The kitchen design center employee Alan was very helpful and took care of us.
by
  • Verified Purchase
  • Recommended
I have always received excellent service at this Home Depot store. I have never considered buyin...
I have always received excellent service at this Home Depot store. I have never considered buying an appliance there but I did today and the salesperson did an excellent job explaining the features. I have always received excellent service and good advice when I needed help.
by
  • Verified Purchase
  • Recommended
Found Product, were able to get assistance and associates spoke and was friendly
Found Product, were able to get assistance and associates spoke and was friendly
by
  • Verified Purchase
  • Recommended
This store was clean and organized. I found exactly what I needed! The associates were friendly a...
This store was clean and organized. I found exactly what I needed! The associates were friendly and helpful, answering all of my questions.
by
  • Verified Purchase
  • Recommended
Very helpful employees! Always have what I need, well most of the time...Improving on the custome...
Very helpful employees! Always have what I need, well most of the time...Improving on the customer service...way to go HD.....
by
  • Verified Purchase
  • Recommended
They had the product I wanted in stock, cashier was pleasant, overall good experience.
They had the product I wanted in stock, cashier was pleasant, overall good experience.
by
  • Verified Purchase
  • Recommended
Great customer service.
Great customer service.
by
  • Verified Purchase
  • Recommended
Clean store, definitely recommend
Clean store, definitely recommend
by
  • Verified Purchase
  • Recommended
Thank you for helping me get a rug lodged in my laundry chute down from the second floor of my ho...
Thank you for helping me get a rug lodged in my laundry chute down from the second floor of my home. The cashier, Dawn and Cliff solved my problem in record time. Who knew that an extension pole and a paint roller frame could set me at peace!
by
  • Verified Purchase
  • Recommended
Associates were absolutely amazing feom start to finish. Kim helped with pulling the materials a...
Associates were absolutely amazing feom start to finish. Kim helped with pulling the materials as well as loading and through polite conversation got my mond off the stress of the job even for a few minutes. Thanks Kim
by
  • Verified Purchase
  • Recommended
Friendly
Very friendly, great customer service, clean building.
by
    A great store with good employees. Friendly but not aggressive sales, so help is always near whe...
    A great store with good employees. Friendly but not aggressive sales, so help is always near when needed. Repeated visits I have found this store to be one of the best in the area. A very nice location.
    by
    • Verified Purchase
    • Recommended
    Great store to get your materials for your home project. Very helpful staff
    Great store to get your materials for your home project. Very helpful staff
    by
    • Verified Purchase
    • Recommended
    Re-educated your employees to the customer's needs. Not walking around the store with a cell phon...
    Re-educated your employees to the customer's needs. Not walking around the store with a cell phone stuck to their ears. Please don't get me wrong, love your store, its some of the employees who screw things up.
    by
    • Verified Purchase
    • Recommended
    Very helpful
    I dealt with Pat Dellerman at the pro desk. He was very helpful getting my order and setting up a pick up. Thanks again Pat
    by
      How very pleasant and helpful place to shop for hardware and almost everything else. It is conven...
      How very pleasant and helpful place to shop for hardware and almost everything else. It is conveniently located and easy to get into and out. Employees were extremely helpful and check out was extremely easy.
      by
      • Verified Purchase
      • Recommended
      Just wanted to thank James, our cashier in the garden center. He was happy, cheerful, positive, a...
      Just wanted to thank James, our cashier in the garden center. He was happy, cheerful, positive, and friendly. Best shopping experience we have had in a long time.
      by
      • Verified Purchase
      • Recommended
      Glad they're in the neighborhood
      Helpful employees and very conveniently located. Usually can find what I need.Great gardening section!
      by
        We were there to purchase a washer and dryer , your sales associate Doug in appliances was very ...
        We were there to purchase a washer and dryer , your sales associate Doug in appliances was very helpful and knowledgeable about our purchase he is definitely a asset to your Company. Will see him in the fall to purchase a freezer.
        by
        • Verified Purchase
        • Recommended
        Showing 1-30 of 345 reviews

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