Reviews for Four Points - W Austin #8418

Based on today's experience I am extremely disappointed in Home Depot because of their on-line inventory numbers. Last evening, I went on line and checked inventory of an item. Displayed this: "12 in stock Aisle: 12 Bay: 003. Today, I went at noon and found an empty shelf hook (NO product). Three employees looked for the missing inventory and found nothing and gave up. So did I.

Excellent, friendly, knowledgeable staff!

The staff at the Four Points Home Depot is always helpful but today I witnessed above-and-beyond kindness rarely seen in today’s day and age....the cashier Jordan was extremely patient and helpful with the elderly couple in front of me, demonstrating such kindness and care to them as they got a bit disoriented during checkout- I wanted to acknowledge and thank her. If those people had been my parents I would be happy knowing she had cared for them so well!

Excellent HD store to shop. Employees are never too busy to assist you with big or small questions. two thumbs up!

The store is always well organized, well stocked and clean. Employees always treat you with professionalism and smile. Great place to shop for your home projects and more.

This is more directed at ARS home depots water heater installers. They are incompetent. HD needs to move to another contractor. Their BBB and yelp have horrible ratings. Why would you use them. Install went from $3400 to $5200 due to the incompetence of the sales person. I had everything returned because a local contractor could do the job cheaper. Been a home depot customer for 20 years. Not anymore.

I've been coming to four points store for several years now and never had the kind of customer service as they do there.

This Home Depot is always stocked, organized, neat and clean. I've found the staff to be helpful with a friendly attitude. The times when I'm trying to solve an issue- like finding the right hinge for a door, I'm helped by an associate who listens and looks at the photo I have to find the right replacement. It wasn't easy, the configuration was unusual. I love that it's a great store, because it's 5 minutes from home!

Friendly people Good Selection of goods

Extremely friendly and helpful staff. The coffee isn't bad either.

I experienced incredible customer service on December 14 when I went into the store to purchase two very large space heaters. Chris walked by and asked if I could use any help and proceeded to get a car and load up to space heaters. He then push the card to the cashier where Nikolai help me disassemble the space heater that I purchased that was actually a floor model. Without even asking they help me load. As I said in the survey to Home Depot raising these two employees, this is the type of customer service Home Depot used to provide 15 years ago when I was a loyal customer. I have to tell you that Chris and Nikolai just brought me back.

The employees are friendly and very helpful i always like shopping at this location because of that and materials are always easy to find.thanks and HAPPY holidays to you all..

The store is clean and products are easy to find. The staffs also are very friendly and can show you exactly where the hardware located.

Store very neat and clean aisles all clear. Employees werw very helpful and friendly.

Associates very friendly and helpful. Natasha has helped me several times and always very helpful!

Excellent experience with Dave in Plumbing and Electrical. Helped me solve my problem quickly and very efficient!

The store was very well-organized and neat and we were helped immediately by Dan Thompson who was extremely friendly, knowledgeable and easy to work with.

Friendly knowledgable staff

always friendly and helpful

NEAT, clean store and Merchandise arrangements. Friendly and EVER-READY helping staff, at various departments, front deck, return desk and of course the Store manger, Mr. JIM (sorry I did not have his last name at this time)

Always a pleasure to shop there!

Clean store with great and honest customer service.

I began putting together a toy for my son and the allen wrench destroyed the bolt. Laura spent nearly 30 minutes researching the tools I needed to complete this job. Bruce helped me on the floor, and he discovered that the bolt was salvageable, and found the tools for me. Honestly, Bruce went above and beyond and spent about 10 minutes helping me on the floor. Got home and finished the project in 10 minutes, and there was a VERY happy 6-year-old on his birthday! EXCELLENT SERVICE!

Knowledgeable employees always willing to help, and a no hassle return policy makes for a great place to do business with.

See Mr. John Little in appliances! So helpful.

Employees were knowledgeable and friendly

Very friendly and attentive staff.

This store is always clean. The employees are always so very helpful. Kim in flooring/window shades was amazing on our last visit!! These are the reasons why we keep returning to this Home Depot!

Great in store service, friendly & helpful employees! We found everything easy to find, including the employees! The store we as very clean and well temperatured.

Location always has what I need and staff is very friendly and helpful!