Reviews for Grand Prairie South #8517

I want to say in my 10 yes of being in this business this Home Depot has the best pro service desk hands down. And I work throughout north and east Tx.

Unexpected things happen during home improvements, having folks at Customer Service who listen, empathize and respond with positively is what keeps us coming back to Home Depot.

Bow was fantastic today! Make sure to visit him with any flooring help!

Loved coming in to see cashier vivian

I am making a huge flowerbed and have purchased my plants at the Grand Prairie HD. I love the convenience and the employees. They are helpful and go above and beyond if there is an issue with a product. My flowerbed is so big I am still purchasing items to go in it.

Was told 4 different stories from 4 different employees including the manager Brandon.

Every need that I have had in putting my home back together has been met at this store.

The worst service in DFW. Never has it taken me 2 hrs to pickup fence pickets.

Curt in electrical was so helpful. I had no idea what I needed. I told him what I was doing and he was able to get the correct part I needed and it was an upgrade to what I have. He even showed me how to hook it up. I am older and all the different choices are overwhelming and confusing. Thank you Curt.

I usually don’t have the best experiences as a customer when I checkout. Especially with cashiers, sadly sometimes is awkward and dry, but this amazing cashier greeted me with the sweetest voice, and did my transaction fast and with ease, truly an experience I won’t forget soon.

Bradley was really helpful and the staff was very friendly

Bring customer service back. No one need to be looking for someone to help when the employees standing beside you without opening their mouth

I love to buy my plans in HD they are beautiful and strong, the service in general is very nice and the store near and clean, Mrs Bea has a great personality !!

Helpful staff, cleanliness, and military appreciation. Can't beat it.

This is the best pro desk that I’ve ever been to and I work all over Tx. And have been in a lot of these stores but this one goes far over what they need to in customer service. Thanks Denise,Pam,Lori,Maggie Happy Birthday Lori!!!

My customer service rep in the Paint Department went above and beyond the help me locate the correct items for my home renovations. She also helped me locate substitutions for the products that weren’t currently in stock.

Always been able to find what I needed at this location, the associates are always friendly and very helpful, the store ,clean and orderly.

Convenient location, friendly employees, store is well staffed, with helpful people. Store was well stocked.

I received the most amazing customer service today from Lori and Pam! I’ve never received this much help at a home improvement store! The time and attention they gave me is unreal! They helped me with every step of my project. I was able to walk out with my project nearly complete by the time these ladies had helped me so much, especially Lori! If you go ...ask for them; they have exemplary customer service!

Everyone is extremely helpful and employees appear satisfied with being there!

The cashier across the commercial side always greets us on our way in. They see us coming in on a regular so its like they know us already. The commercial employees are helpful when were making purchases or looking for items wee need for our jobs. The store is usually clean. Thanks Home Depot

The store is often out of stock on core items (lumber), and appears understaffed.

Store has very a friendly and helpful team! Would have been a 5 star review, but when I got home I noticed that the "new" router I purchased was a re-boxed unit (possibly display) that did not have manuals or tools included.

We had to make several trips to HD over the past several days due to moving into a new house. Today was the last trip this week. When we ready to check out, Ayan was ready to help us. When she heard that my son was and Air Force veteran she went out of her way to thank him for his service. She made sure that he got the "veteran" discount at check out. We've been to the other "home improvement" stores in the area and HD is, hands down, the best shopping experience for all our home and garden needs. Ayan was and is a credit to the Home Depot family and to her community. The world would be a better place with more people like Ayan!

It was easy to find products looking at the displayed signs and the good housekeeping helps a lot.

Very clean store. The people at this store are friendly

All employees had masks on which made me feel safe when they were helping me. Also went in and purchased my refrigerator with no problems. My associate was able to answer all my questions.

the store was customer friendly

None of the employees were socially distancing and half of them did not cover their noses with their masks.

The customer service is awesome at this store