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Showing 1-30 of 675 reviews
Sep 26, 2020
Why does your online survey end with asking for a review of this store which is about 100 miles f...
Why does your online survey end with asking for a review of this store which is about 100 miles from my home and which I have never shopped at? The survey was about shopping at the Cornelius, NC store.
You have a large flaw in your customer survey software.
This process is way "out of touch" with reality.
Shame on Home Depot.
by
Verified Purchase
Sep 9, 2020
Your manager went out of his way to find a pond pump model not on your shelves.
Your manager went out of his way to find a pond pump model not on your shelves.
by
Verified Purchase
Recommended
Sep 2, 2020
Very friendly, clean, and organized. From paint to appliances to lawn mowers, I have purchased t...
Very friendly, clean, and organized. From paint to appliances to lawn mowers, I have purchased them all from Home Depot. I highly recommend this store.
by
Verified Purchase
Recommended
Sep 2, 2020
Y'all are the best keep up the great work
Y'all are the best keep up the great work
by
Verified Purchase
Recommended
Sep 1, 2020
The staff here has changed dramatically. They are knowledgeable, helpful and cheerful. I'll buy h...
The staff here has changed dramatically. They are knowledgeable, helpful and cheerful. I'll buy here again.
by
Verified Purchase
Recommended
Aug 31, 2020
If you want mulch be ready to load it yourself. Pretty sad when a female senior citizen can load ...
If you want mulch be ready to load it yourself. Pretty sad when a female senior citizen can load ten bags soaking wet mulch when a young man does not load one bag. He stood back talked to another female store worker and only appeared when she loaded last bag. I mean some training in customer service comes to mind
by
Verified Purchase
Aug 23, 2020
The associates are very friendly and a nice clean store as well as pet friendly!
The associates are very friendly and a nice clean store as well as pet friendly!
by
Verified Purchase
Recommended
Aug 21, 2020
Very friendly staff. Much better experience than main competitor who I used for 25 yrs.
Very friendly staff. Much better experience than main competitor who I used for 25 yrs.
by
Verified Purchase
Recommended
Aug 17, 2020
The staff treat you like you are a welcomed customer! Always friendly and eager to help.
The staff treat you like you are a welcomed customer! Always friendly and eager to help.
by
Verified Purchase
Recommended
Aug 11, 2020
Employees went above and beyond to help me. THANK YOU ALL!
Employees went above and beyond to help me. THANK YOU ALL!
by
Verified Purchase
Recommended
Aug 6, 2020
Scott and his supervisor, Rob, in the Appliance Department were extremely accommodating during my...
Scott and his supervisor, Rob, in the Appliance Department were extremely accommodating during my purchase of a Whirlpool dryer on Friday, July 31. I felt the price was more than competitive and the ability to have the dryer delivered and hooked up within 5 days surpassed my expectations.
by
Verified Purchase
Recommended
Aug 1, 2020
The staff at this store have generally been very friendly to deal with. Today, everybody seemed ...
The staff at this store have generally been very friendly to deal with. Today, everybody seemed irritated and I could not get any help with anything. I was going to special order a new toilet and bath tub but left without doing so. I went to this store because I know HD can get what I want, but I will be going to a plumbing supply house Monday instead.
by
Verified Purchase
Jul 31, 2020
This HD is great store with great employees, with the exception of 1, who is named NICK. He is r...
This HD is great store with great employees, with the exception of 1, who is named NICK. He is rude and offensive to customers!
I would give 5 stars, but because of Nich I gave 3. I would still recommend this store but steer clear of Nick, "Pro Loader"
by
Verified Purchase
Recommended
Jul 26, 2020
Store is always neat and clean and the employees are always very friendly and helpful.
Store is always neat and clean and the employees are always very friendly and helpful.
by
Verified Purchase
Recommended
Jul 24, 2020
Friendly helpful employees are a positive for any business
Friendly helpful employees are a positive for any business
by
Verified Purchase
Recommended
Jul 21, 2020
Emily the cashier that checked me out was very friendly, efficient and helpful.
Emily the cashier that checked me out was very friendly, efficient and helpful.
by
Verified Purchase
Recommended
Jul 19, 2020
I went in to look for a specific item and could not find it. I was greeted by an associate within...
I went in to look for a specific item and could not find it. I was greeted by an associate within a few minutes who helped me find what I needed. The cashier was helpful and I was in line for less than one minute. Great experience.
by
Verified Purchase
Recommended
Jul 10, 2020
Unsafe in the era of Covid-19. Customers were permitted in store without masks. Employees all h...
Unsafe in the era of Covid-19. Customers were permitted in store without masks. Employees all had masks, but some were being worn around their necks. There was a marked area for hand sanitizer near the entrance. However there was no hand sanitizer there, not even an empty dispenser.
by
Verified Purchase
Jul 10, 2020
I had a emergency with a toilet, got there at closing they let me in and an employee named Pam he...
I had a emergency with a toilet, got there at closing they let me in and an employee named Pam helped me . I can't thank her enough and all of the other employees that were there were very nice and friendly they really helped me. Thanks again
by
Verified Purchase
Recommended
Jul 9, 2020
My wife and I always have a good experience when we shop Home Depot in Hendersonville. Many help...
My wife and I always have a good experience when we shop Home Depot in Hendersonville. Many helpful employees assist us in finding whatever it is we need. From sand to having duplicate keys made, there is seldom a time when we don't complete our shopping list. From our entrance to the friendly and fast checkout, we save time and money.
by
Verified Purchase
Recommended
Jul 9, 2020
As a senior citizen the associates are always patient and helpful
As a senior citizen the associates are always patient and helpful
by
Verified Purchase
Recommended
Jul 6, 2020
Even though we live a distance away in Lake Toxaway, we always love this particular store for the...
Even though we live a distance away in Lake Toxaway, we always love this particular store for the accessibility and wide range of products and perhaps most importantly because as my dear lady says 'everybody is so darn nice!' Thank you folks.
by
Verified Purchase
Recommended
Jul 5, 2020
Employees are so friendly and helpful. We truly feel like valued customers! We also appreciate ...
Employees are so friendly and helpful. We truly feel like valued customers! We also appreciate all the discounts and promotions you offer.
by
Verified Purchase
Recommended
Jul 4, 2020
Great store, customer service and people that work there. They look out for veterans and service ...
Great store, customer service and people that work there. They look out for veterans and service members and families. Clean store and everything I go there looking for is in stock.
by
Verified Purchase
Recommended
Jun 26, 2020
The salesperson made sure I had the right information, as this was a phone order from another loc...
The salesperson made sure I had the right information, as this was a phone order from another location. He was patient, courteous and I appreciated his efforts to be sure I got exactly what I wanted, and also that I got it in a timely fashion for pick up when needed.
by
Verified Purchase
Recommended
Jun 16, 2020
Not customer friendly, especially when purchasing special order items. Management fails to follo...
Not customer friendly, especially when purchasing special order items. Management fails to follow up on letting customers know when special order items arrive at the store. Items are still not ready for pick up when customer arrives at the store, requiring the item to be brought to the front while you wait, only to find out the item was not on the truck as promised.
by
Verified Purchase
1 found this review helpful
Jun 10, 2020
The store is always clean and well stocked. The employees are friendly and helpful. It has every...
The store is always clean and well stocked. The employees are friendly and helpful. It has everything I need to keep my home and garden in good shape.
by
Verified Purchase
Recommended
Jun 8, 2020
As a Home Depot shareholder and a high risk senior, I was extremely disappointed to find MOST of ...
As a Home Depot shareholder and a high risk senior, I was extremely disappointed to find MOST of the employees in this store walking around and interfacing with customers WITHOUT masks. The fact that many customers were not wearing masks, is all the more reason for employees to wear them. An unmasked customer could pass the COVID-19 germ to an unmasked employee who would then be able to pass it to other customers. A mask could prevent this! I did not feel safe enough to request assistance from any unmasked employees. It took me a lot longer and much more walking to find the items I needed. Fortunately, the cashier who checked me out was wearing a mask. If not, I would have gone elsewhere to make my purchases.
by
Verified Purchase
Jun 7, 2020
Great customer service over all.
Great customer service over all.
by
Verified Purchase
Recommended
Jun 6, 2020
The store was clean and the employees were "over the top" helpful. I had purchased the wrong pro...
The store was clean and the employees were "over the top" helpful. I had purchased the wrong product online, an employee helped me find what I needed, stayed in line with me while I returned the online purchase and bought the new one. Then he took the door handle and deadbolt to the key man to have it keyed to my house key. I left smiling, grateful and a customer for life!