Reviews for Hillsboro #4010

Several rude employees, not helpful at all. Sends from counter to counter - better use self service kiosks.

Flooring project started Jan 2021. My products were backordered till April (I get it-Covid). Product finally in stock and was asked if I wanted it delivered...yes it's part of my initial charges you billed me. Apparently the sub-contractors that deliver DONT do stairs (Home Depot doesn't tell you this). 5 months of waiting, now May, and making payments on my purchase every week since Jan, the sub-contractor for install came in, walked around, and said he couldn't do it/2nd opinion from the same sub-contracting company confirmed--the product I chose, could not be installed. I was told by my contact at Home Depot that after product was returned, I would get a refund of my project-no delivery/pick up/restocking fees since we got the 2nd opinion exhausting all possibilities. When the refund went through, it was short $99 of my original charged amount. When called to inquire, I left messages for 3 weeks and no response, I went in to talk to an actual person to get answers. Apparently that 'friendly' delivery is NOT refundable as I was informed....sorry...I got stuck paying for a delivery of product I picked out that couldn't be installed in my space. How is this right? I'm not a flooring expert and chose something I liked thinking if Home Depot went along with it, that was going to be my new floor. I since went to an actual flooring store and I had flooring delivered/installed in less than a month AND they kept me informed, took my phone calls, answered all my questions, did exactly what they said, and did a follow up on my experience. It was so nice to have people that actually cared about their customers, their products, and their service **$99.00 lesson learned, don't do business with a big box company that sub-contracts all parts of a project**

I like this store. The employees are friendly and helpful - and the store manager doesn't hide in an office. I found myself helped by her a couple times. She sets a good example for her employees.

went to buy roof tin but there was no stock, they said it would be in in 2 days went back but still no roof tin.

Poor management. Terrible customer service. They do not honor their advertised specials. Managers are never available to speak to customers. If you have a disability forget trying to get any one to help you.

Employees always very helpful

Excellent customer service

Employees are very helpful

I can always rely on the helpful staff to help me with everything I need in a very friendly curteous way.

My first choice in home improvements.

If you need any kind of help from a sales associate whether product knowledge or even just needing something not stocked on shelf, do not go to this store. The associates do not want to help, they are clearly unhappy there, and it shows. If you know what you need you may have luck. But multiple items I needed were not on shelf but in stock. Pulling teeth to get help and when I finally did it was poor.

I will return, to Home Depot there's plenty of supplies to choose from to complete any job. A one stop shopping store.

found the store was clean and better organized - store associates greeted and asked if thy could help

The staff was not trained, was uninterested in helping and rude! Will not be shopping there again!

The store was clean and its easy to find things, People are helpful and freindly

Bunch of incompetent fool's .

Store clean.. guy at the blinds section helpful and friendly..

Thanks for having such a clean and well maintained store. Even though there was some inventory work being done with the fork lift, you had excellent safety around the project. The guy working in the paint area was able to direct me to an obscure product a couple of rows away right off the top of his head. Love that inventory knowledge.

I love this place. Clean & orderly (for a place with bags that leak on occasion!), people actually stop and help you! Prices are good, selection is good. I can get stuff done with what I get here.

This is aways a friendly and clean store

The wife and I have been looking for countertops for 4 months, searching online and visiting 7 different locations. Baylee Becker our design consultant was far and away better, kinder and willing to listen to OUR needs better than anyone else. She even gave us great advise on product (we wanted to put hot pans on the surface) One hundred percent an absolutely pleasant and productive experience. If you are in need of counter tops she is worth your time and energy to make an appointment. We did not, we were a walk in and she took care of us better than the others places that we HAD appointments. I can not stress how good we were treated and our needs were met, she is worth your time. Many many places talk a lot of smack about customer service but do not deliver. Baylee is a shining example of true customer service.

The cashier name was DEVIN. Exceptionally friendly. He also offered me a discount if I applied for a Home Depot Credit Card. Also reminded me to enter this sweepstake. All with a great attitude!

I find the employees to be helpful answering my questions and finding products.

I have always had excellent service in this store. I shop there for plants, lights, paint, lighting fixtures, tile, etc. and have always found your employees knowledgeable and willing to give me whatever time I need.

Nice clean , friendly environment strong inventory and knowledgeable staff.

Love, Love, Love this store. Awesome employees who go out of their way to make it a positive shopping experience. April, in Appliances, helped me find ways to save more money than just the sales price and walked me through everything so I had no surprises. I was in charge the whole time but it was great to have April doing all the leg work. I appreciate the efforts this store makes to keep me safe. I have asthma and COVID is a big deal to me. Turns out, Home Depot feels this way, too.

First Crazy bad experience, after purchasing all out kitchen appliances spending 4K and now purchased some holiday gifts for another $800 I am greatly disappointed on how a simple exchange was handled. Rudest manager ever award goes to Crystal. Lack of respect, understand and lack of customer service was insane. Purchased a package deal with multiple boxed tools , one of which was a freebie, the freebie was one of 10 tools , I decided to exchange the freebie for a different tool as my husband already had a leaf blower, I already wrapped some boxes and they are under the Xmas tree. Instead of just scanning my receipt and exchanging the leaf blower I just brought in, I was told I need to haul all the boxes back to the store to be scanned in as a return since it was a package purchase! Unbelievable !

Appreciate the COVID-19 precautions while at the same time staying open for business!

There is just to many things on my wish list and l will return very soon, for the rest of my supplies.

I’m very impressed with Debbie Roberts. I was in her blind Dept. and she was about ready to go on a break and said she’d be happy to help me go through my purchase of blinds. Thank you Debbie!