Reviews for Killeen #6526

All I needed was a few boards cut and after cashier ask for assistance for me in the lumber department it took 2 hours for anyone to come help. After someone arrived they rushed through the cuts and messed up 2 of the boards and didn’t give me any options to replace them.

Recently returned an item and had to leave to place quickly before I freak out due to one lady with bad attitude towards me. And now I'm dealing with a refund payment issue. Other than that, I've always love home depot. It's just that one lady. Hope she gets better days so maybe shell serve better. thank you all. Could give it 5 stars but the lady stole the fifth star. Sorry maybe next time I visit and thanks again

Purchased the Pelonis 1500 watt oil-filled radiant electric space heater to use in my little shop in the back yard 12'x20' and it keeps a nice comfortable temperature and it's 42F out right now. Love it.

I purchase all of my cleaning supplies at my Home Depot

We absolutely love the customer service we receive at Home Depot and especially the Killeen, TX location! Everyone is always so nice and helpful and they really just try to do everything possible to go over the top!

Great store, very helpful, very professional when we don't have an answer for how to repair things in our home.

Great store, great employees. Love this location

The customer service representatives we’re helpful, polite, and mostly well informed. Anyone who didn’t know the location of a product found someone who did!

The checkout associate, Marie was very friendly and professional! I've been helped by Marie on previous visits and always receive the best checkout experience from her.

Had a great shopping experience at the store today. Received great customer service from all the Associates that I came in contact with. They made me feel that I was a valued customer and they were very happy to see me shopping at their store. I will definitely return for my next major project.

Trinity is amazing. Incredible composure and willingness to try anything to help customers.

Tom P. in plumbing is an experienced employee that cares for his customer's needs. He goes up and beyond with helping you by explaining things to you and what is the best to use. Tom also helps you find those small items needed in order to finish your project. Thank Tom P.

Clean, courteous, fast and friendly service

The associates are always going above and beyond to give an exceptional customer experience!

Love shopping this store, for a slew of reasons, have been a regular for some years. The employees are helpful and professional. The products are great and even if one has to take something back the process is simple and quick.

Always well organized and adequate staffing.

If you need curbside pick up find somewhere else to go. This store does not like bringing orders out to your car. They also take this opportunity to fill these orders with all the old, unsold merchandise they need to unload. That is what they did to me. They filled my order with old, brittle products that I had to return. I didn't bother to purchase a replacement from Home Depot. I purchased my replacement items from another store. The store employees don't care about customer service and seem to find it funny when an unhappy customer interacts with them. I've seen them look at a ringing phone after hanging up the phone while laughing and poking at each other making jokes about having hung up on the person on the other end calling back while they ignore it and just let it ring. What ever happened to making customer's feel valued? Since COVID we should just count ourselves lucky that they deign to come to work anymore? Are we just supposed to accept poor quality products being pushed at us because of "shortages"? Or the even poorer excuse of customer service being served up by lazy employees who don't feel like they need to take their jobs seriously because they don't feel they can be terminated? This Home Depot has come to represent all these things lately. Shop there if you want, but don't expect good quality or friendly service.

Store is somewhat organized and most employees are doing what they can for the customers in the Killeen Store. Prices are usually good for the most part and I go to Home depot mostly because they usually have the item I am looking for and saves me time, not having to "Look" for the item!

Needed someone cut 2x4x8 in the lumber dept, LOADS OF STAFFWORKING THAT DAY -just ignored us while they did their tasks, we waited 25 minutes for someone to cut the planks of wood. I register open that went so slow that after a long wait we had to go scan the wood ourselves to get out of there. Place was a mess

My husband and I were purchasing lights for our new home and upon checking out, the lines were a little long, especially at the peak times. We suggest having more cashiers available at peak time.

Folks were eager to assist especially the Pro Desk

The 3 employees who help me, were friendly, knowledgeable and had a genuine caring attitude.

Need more friendly employees, and better training on customer service.

I have a multi-phase home remodel project which is needless to say brings a level of stress, however the energetic eager to help attitude from Ms E & Jeri at the customer service counter to Juliana in flooring make this project a little bit easier with their expertise.

I bought a paint sprayer and exceed the expectations

Installers made up an issue regarding our water source pipes-investigated and no problem actually found by professional. The delivered washer did not have the “Which cycle?” Instruction grid that the display model had inside the lid. Overall, the washer is fine and was decently priced, if loud.

Killeen’s HD is absolutely filthy, items all in the isles, you cannot hardly even get down and isle and the lumber department is in such disarray you have to sort through the bin to find any usable lumber

Mrs. Tami at the paint department is super helpful and deserves 5 stars. All the staff the day I visit kept their pace and was very helpful and nice during a very busy weekend day! I will definantly go there again if I have another project!!!

Veterans discount is always changing and you don't find out til you checkout