Laguna Hills #6628

I bought these beautiful flowers for the Bees Butterflies & Hummingbirds& they love their new home<3

Great morning in garden!! Daniel was extremely helpful and nice. Got me a cart, loaded 10 huge bags of soil and then got them in my truck. This is the best Home Depot around! Thanks.

Have been to this store many times, best experience from a employee, Mary

Over time service can be hit or miss at some Home Depots but tonight we received exceptional service in Laguna Hills. Aaron knows his stuff and was exceptionally helpful and friendly. He made our job easier. Thanks!

I brought in a tool with a problem. It all got fixed within minutes.

IT'S ALWAYS BEEN CLEAN AND NEAT AND EASY TO LOCATE THE PRODUCTS. I LOVE THE PLANTS AND GARDEN DEPARTMENT AND ALL THE NEWEST SUPPLIES...I'VE NEVER HAD A PROBLEM.

I have shopped other stores that have departments for handyman items, but just go to Home Depot. They have everything of the home improvement nature but the outstanding aspect of this store is the outstanding assistance provided by their personnel

I recently had an unfortunate shopping encounter at The Home Depot and felt compelled to share my experience. From the outset, it was clear that the store was understaffed, making it challenging to find assistance when needed. The primary reason for my dissatisfaction was the lack of customer care. Despite the apparent busyness of the store, it was disheartening to observe some staff members displaying indifference to customer needs. It felt as if their focus was solely on completing tasks rather than ensuring a positive and helpful shopping environment. During my visit, I encountered difficulty in locating a particular item and had to navigate the aisles without any assistance. When I attempted to retrieve the product myself, I was promptly advised against it by a fellow customer who had a similar experience. Subsequently, a staff member, who identified as new, used a forklift to assist with the retrieval. While I appreciate the help from the newly hired staff member, the overall atmosphere of the store left much to be desired. It became evident that some employees were merely going through the motions, lacking enthusiasm for their roles. It's disheartening to think that a shopping experience is reduced to a transactional interaction rather than a service provided by individuals who take pride in their work. I had hoped for a shopping experience where the staff genuinely cared about customer satisfaction. Unfortunately, this visit left me with a sense of disappointment and a reluctance to return in the future. I believe that fostering a customer-centric culture and addressing staffing concerns would greatly enhance the overall shopping experience at The Home Depot.

We left your store with a smile on our faces due to ERIN

I encountered some strange instructions with a patio table. After THREE abysmal contacts around Home Depot, I reached Chris at Laguna Hills. He exemplifies excellent customer service. When I called the store to let him know his recommendation worked and I was so glad, the person I spoke with said he's always like this. THANK YOU, CHRIS!! No pics, just snaps and cartwheels. (Snap Cup, ha!)