Reviews for Lemon Grove #659

your store needs more employee to be able to answer questions we customers might have. they need to be more familiar with location of products.

High level store managers need to seriously consider what they are doing. It’s obvious that they are oblivious to the needs of their customers and their employees. I unintentionally spent 3hrs at that store to pick up 6 items on my list. I couldn’t find staff when I was looking for my items in the place they should be. I couldn’t maneuver through the store because of boxes and carts that were stuck in the middle of the isles to be stocked. That’s how many staff they had not working. When I did manage to chase someone down the poor person had to leave their department to help me out and of course didn’t know the department I needed help in as well as their own but managed to muddle together with me to figure it out. I feel very sorry for those people. I left so frustrated I decided I would never shop there again. A serious review of top level managerial staff is required!

I visit this Home Depot location a lot, but today the service was extra great so I'm writing a review. Both of the associates who helped me were super nice and made it a great shopping trip so that I left the store happy. Thanks, Devon and Traci!

I have made numerous purchases at the Lemon Grove store and never experienced what I did today. I purchased 2 identical cedar boards that had two DIFFERENT prices posted on the shelf. Same SKU and barcode numbers. One was $21.14 the other was $17.62. I took PHOTOS of both to show the cashier and he had me wait while he walked to the lumber isle. After waiting almost 10 minutes, he returned to tell me that lumber failed to remove the lower price on the shelf and I had to pay the higher price that was scanned. I'm honestly not sure if I was more upset that I had to pay the higher price "just because somebody didn't do their job" or that my time was wasted. The lady assisting at the self check out said she would adjust the price but I made the mistake of telling her the cashier went to check on the isle. I regretfully paid and left because I need the boards, otherwise I would have gone to a different store out of principal.

Always enjoy my visits and purchases at any homedepot stores very reasonable prices.

Interacting with a cashier named "Rainy." She was very cheerful with a great attitude! Made my day at Home Depot a more pleasurable experience. It's employees like Rainy that make return trips to this store more possible!

your associate ADALBERTO INZUNZA "BETO", we were there one day looking for tiles waiting for someone to help us. Beto came and asked us if we needed help and helped us with all all our questions and needs. we were surprised that someone so young was so knowledgeable. we went back 2 weeks later to purchase other items and what a surprise that BETO remembered us and came to our aid. we noticed that his is also very helpful to other customers. we've been customers of home depot for many years and never has there been an employee with that kind of service. out of 5 stars we give BETO 5 1/2 stars. and you should to. my wife said if she still had her business she would steal BETO from you. sincerely JOHN F

Recommend to all for Building, Gardening, Crafts and emergency repairs.

The parking lot is always crowded and parking is hard to find. Also getting assistance at times can be difficult. Otherwise the products are good, the store is well stocked and check out is usually fast and efficient.

Great well stocked and Organized store.

YOUR CASHIER SHEILA WAS VERY RUDE WHEN I QUESTIONED HER ABOUT THE PRICE OF THE 2 SET OF GLOVES I BOUGHT. THEN I WAS THE ONE WHO HAD TO RUN TO THE AISLE TO VERIFY THE PRICE. THEN WHEN I REQEUSTED TO HAVE THE MANAGER MEET ME BACK AT THE REGISTER, BY THE TIME I GOT BACK I WAS COMPLEATLY OUT OF BREATH, AND MAD. THIS IS NOT MY JOB TO VERIFY PRICES IT IS THE STORES.

The store is clean all time and organized but the best thing is the people who work over there all time worry’s about your searching thank you so much.

Overall, Store #0659 was a great experience with friendly employees. There was one particular cashier named "Varuntipa" who was exceptional! She greeted me with a friendly smile and demeanor. She told me of the location of the items that I was looking for. Also advised me that I can get extra keys made in the store. I later checked out with her. She finished the transaction by saying that "if anything else I can help you Sir, please come back again I will help you here." Thank you for hiring such a quality employee to serve the community I live in!

The store is excellent and the staff are always pleasant .

Excellent store, great garden shop, excellent help.

Feel like one of the family. The management team has done an excellent job I look forward to walking into the store Everyone’s always friendly always says hello an offering to help in anyway they can great job Lemon Grove Home Depot to the whole store Appreciate everyone of you

Employees very helpful Materials on display as described and well organized! And mostly very friendly and clean the store

Store keeps good helpful associates and usually willing to cross reference nearby store supplies or is good at restocking. Big fan of their discount lumber section as well!

Great Customer service!!!

I feel bad describing this woman when I myself am an old lady. But I did not get her name. Older lady with shoulder length gray hair and glasses in the paint department. I asked about something that would get paint out of carpet. Where most employees would just point or tell you the aisle number, she came out from behind the counter to walk me to the product and then read me the directions. It was exactly what I was looking for. Then she told me to have a nice evening. Now that's customer service!

This was my first visit to this store but it won't be my last. It is further to drive than the other stores I usually shop but well worth it to be treated like they want to help the customer however they can. Simply an amazing shopping experience. I am 79 years old and have never been treated so well by several employees in this store.!

Employees are courteous, friendly and helpful. The store is clean like it!!

Clean and sanitize store emoyees friendly and helpful

The store was clean and had what I was looking for. Richard and Daisy were very helpful in helping me find what I needed. So glad I went to this Home Depot.

Pro desk needs more training.

There are much better Home Depot stores - such as the one on Fairmount and the one in El Cajon. This store is dimly lighted, looks dingy, and there are lines to stand in for service but no one tells you where the lines are or that you have to be in line. Staff stares at you as if you are supposed to read their minds about what to do. Staff do not give a darn about you as a customer. I've never seen staff move so slow - it was unreal how slow they managed to move and still not fall over! No one at the self check out to provide service - just another abandoned area. Don't go to this store, go to another Home Depot.

Customer can to find everything at their it place and associates are kindly and very nice helping you to have a good experience at lemon grove store

The garden shop has a great selection of plants and there is always a employee to help with any questions.

the store was very well kept and welcoming thankyou

Staff are always so friendly and helpful, always fully stocked with items that are needed have never had an issue while shopping here and great prices also.