#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(859)335-7408
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
2397 Richmond Rd
Lexington, KY 40502
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Customer Store Reviews

  • 4.6 out of 493 reviews
90%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (493)
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Showing 1-30 of 493 reviews
Always in stock
This Home Depot always has what I’m looking for in stock and there’s always a friendly associate to help. Sharon there is awesome!
by
    Great employees and products.
    The store is clean and the employees are friendly. I highly recommend shopping at The Home Depot.
    by
      • Recommended
      Good, convenient shop,
      nice employees, a lot of staff to make choices. Fast check out.
      by
        • Recommended
        Home Depot customer service is amazing!
        I went to Home Depot to shop for a granite countertop and I’m so glad I did. The person who helped me was fantastic! She spent a LOT of time with me and she never made me feel like she was in a hurry to get to her next customer. After I finally selected my granite, she then walked me to the sinks and faucets to make sure I knew what types to buy to make sure my under mount sink turned out perfectly. Home Depot has won me over and I’m now a faithful customer.
        by
          • Recommended
          This store has a wide selection of products and the staff go that extra mile to make this one of ...
          This store has a wide selection of products and the staff go that extra mile to make this one of the best home important stores around. Check it out for yourself
          by
          • Verified Purchase
          • Recommended
          Excellent place to shop, very friendly staff.
          Excellent place to shop, very friendly staff.
          by
          • Verified Purchase
          • Recommended
          I was exceptionally happy with the customer service. The store mgr. Louis Bailey along with Rob, ...
          I was exceptionally happy with the customer service. The store mgr. Louis Bailey along with Rob, Taylor and Wanda were so kind. They all were helpful and knowledgeable about every question I ask down to what kind of light bulb I needed. I haven't found that kind of service in a long time. I will be going to this store #2303 for all my home needs, even though it is over an hour away from Morehead Ky. The wonderful service I received will be worth the drive.
          by
          • Verified Purchase
          • Recommended
          Replaced a patio door through Home Depot very satisfied with completion of project will use them ...
          Replaced a patio door through Home Depot very satisfied with completion of project will use them again if needed.
          by
          • Verified Purchase
          • Recommended
          The store was clean, and the employees very helpful. I live over an hour away, but I'm partial to...
          The store was clean, and the employees very helpful. I live over an hour away, but I'm partial to the Ryobi line of cordless power tools, so when I can't wait for something ordered online, this is my "go to" Home Depot location because the employees here have always helped me above and beyond and make the drive worthwhile. Great job - thank you!
          by
          • Verified Purchase
          • Recommended
          If you are a woman with less than stellar knowledge about tools and need to purchase some tools, ...
          If you are a woman with less than stellar knowledge about tools and need to purchase some tools, this is the place for you! Ask for Linda, and tell her what you are trying to do. She will set you up with what you need. She made my shopping experience great!
          by
          • Verified Purchase
          • Recommended
          Item I purchased was a return from a customer that was missing many items. Inventory count on th...
          Item I purchased was a return from a customer that was missing many items. Inventory count on the item I purchased was also off
          by
          • Verified Purchase
          1 found this review helpful
          Everyone is very friendly and helpful at this Home Depot store!!!
          Everyone is very friendly and helpful at this Home Depot store!!!
          by
          • Verified Purchase
          • Recommended
          Great place to find whatever you need for your projects.
          Great place to find whatever you need for your projects.
          by
          • Verified Purchase
          • Recommended
          ALL of the employees are SO well informed, helpful and REALLY go out of their way to help and eve...
          ALL of the employees are SO well informed, helpful and REALLY go out of their way to help and even offer suggestions as to solve some of my minor repair "issues." They are always so friendly that it feels like home. I have never had a bad experience there, ever, and I go there a LOT!
          by
          • Verified Purchase
          • Recommended
          GREAT people working here. Very helpful . We needed keys, Greg was so helpful. We were shopping a...
          GREAT people working here. Very helpful . We needed keys, Greg was so helpful. We were shopping all over the store. Flooring , bath room fixtures . keys, electrical fixtures. Everyone was so helpful. My wife and I will return to this Home Depot for most items .
          by
          • Verified Purchase
          • Recommended
          Lack of assistance and knowledge about products and availability. No one seemed interested in gi...
          Lack of assistance and knowledge about products and availability. No one seemed interested in giving assistance nor was management evenly remotely aware. Store was not tidy nor was product not easily available to find in some instances.
          by
          • Verified Purchase
          This is a good store. Folks are always helpful and they have good merchandise. I go in there wh...
          This is a good store. Folks are always helpful and they have good merchandise. I go in there whenever I need something for the house....
          by
          • Verified Purchase
          • Recommended
          The store was clean and the products were easy to find. Staff in the cabinet section were especi...
          The store was clean and the products were easy to find. Staff in the cabinet section were especially helpful. Staff at the checkout were friendly and pleasant.
          by
          • Verified Purchase
          • Recommended
          Electrical shelves are empty of commonly used building products. Go to the supply house instead, ...
          Electrical shelves are empty of commonly used building products. Go to the supply house instead, even when you come to grab just a couple items, they are probably not in stock. If you want keys made go somewhere else. Employees stare at you from checkout but won’t get someone to make a couple keys. When you ask to page someone, no one comes. Save yourself the frustration of employees walking past you and not helping. Many customers were not wearing masks. This store is ripe to give you Covid.
          by
          • Verified Purchase
          Bill and Linda made our shopping experience an absolute delight! They were extremely helpful and ...
          Bill and Linda made our shopping experience an absolute delight! They were extremely helpful and so knowledgeable on the products that we were shopping for!! I can’t say enough good things about these two! We greatly appreciate them taking the time to help us tonight! Linda even helped us while we searched for washers and dryers! She was extremely knowledgeable and gave us some great advise on the products we were looking at.
          by
          • Verified Purchase
          • Recommended
          The checkout clerk, Jonda, was extremely helpful
          The checkout clerk, Jonda, was extremely helpful
          by
          • Verified Purchase
          • Recommended
          The store was well organized and appeared very clean as well. My cashier Ruth was very friendly a...
          The store was well organized and appeared very clean as well. My cashier Ruth was very friendly and efficient.
          by
          • Verified Purchase
          • Recommended
          I will definitely use this Home Depot for my home repair and improvement needs.
          I will definitely use this Home Depot for my home repair and improvement needs.
          by
          • Verified Purchase
          • Recommended
          They always have the products we need and more up to date products for home repairs! If looking f...
          They always have the products we need and more up to date products for home repairs! If looking for countertops or cabinets look up Denice she is amazing!
          by
          • Verified Purchase
          • Recommended
          store manager is absent!!
          store manager is absent!!
          by
          • Verified Purchase
          • Recommended
          Chuck and Siana in flooring are amazing and absolutely wonderful to work with. They were extremel...
          Chuck and Siana in flooring are amazing and absolutely wonderful to work with. They were extremely knowledgeable and able to talk through our decision making to make sure that our purchase was everything we needed it to be. Will no question return to that store for future purchases!!
          by
          • Verified Purchase
          • Recommended
          Found what I was looking for at a surprisingly good price. Lady that helped me ck out at the self...
          Found what I was looking for at a surprisingly good price. Lady that helped me ck out at the self service was extremely nice and helpful
          by
          • Verified Purchase
          • Recommended
          Also a great experience! We wish we would have found Home Depot sooner. Friendly, good prices, no...
          Also a great experience! We wish we would have found Home Depot sooner. Friendly, good prices, no hassle returns, and great selections.
          by
          • Verified Purchase
          • Recommended
          Store is always clean and it is easy to find someone to help youl
          Store is always clean and it is easy to find someone to help youl
          by
          • Verified Purchase
          • Recommended
          I have been to this store 4 times in the past 2 weeks due to needing things while moving and it i...
          I have been to this store 4 times in the past 2 weeks due to needing things while moving and it is the closest. I shouldn’t learned my lesson after the first time. The only nice and helpful people in the store are the greeter and the cashiers I’ve come in contact with at self checkout, no one else is helpful. And it’s not lost on me that several employees walked past me without asking if I needed assistance but asked the men that were close by if they did. I have had other female friends that have told me that if you’re going to need help and are a woman, don’t go to Home Depot, Lowe’s is a better option if you’re going to need assistance. I asked for help today and the man I asked didn’t seem like he wanted to help me and said he’d call the woman in hardware to meet me but she never did. I should not have to seek out several employees when there are tons walking by to get help with one thing. It’s very frustrating. I know it won’t affect this store in any way, but I won’t be going back.
          by
          • Verified Purchase
          Showing 1-30 of 493 reviews

          Nearby Stores

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          2021 Harrodsburg Rd

          Lexington, KY 40504

          4.41 mi

          Tool & Truck Rental

          (859)260-9410

          Pro Service Desk

          (859)260-9404

          Mon-Sat: 6:00am - 10:00pm

          Sun: 8:00am - 8:00pm