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Filter Reviews By:Rating, Profile, Gender, Age (731)
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Showing 1-30 of 731 reviews
May 26, 2024
Excellent Customer Service
We stopped into Home Depot for a few items (weed killer, bug spray). The employees were extremely helpful, friendly, and welcoming!
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Recommended
May 19, 2024
Getting mulch was fun!
Associates helping load mulch during Memorial Day sale were awesome!!
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May 12, 2024
Home Depot 2024
i love this place. it’s awesome. super friendly staff and always is stocked up on items. Grayson made our shopping experience thrilling.
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Recommended
May 2, 2024
Great employee
Came in for several items in the Garden Dept and got in and out fast with the help of Timothy who worked circles around any employee I've ever had. He stayed close by and helped with everything I needed.
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Recommended
Apr 29, 2024
Nice employees
Employees are always friendly and willing to help out when needed.
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Recommended
Apr 23, 2024
This is my go to location
The store is very clean, employees are very helpful, the store always stocks what I need.
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Recommended
Apr 9, 2024
What you look for in your shopping experience
I run a small handyman business called the RVA Handymen which requires me to frequent the local Midlothian Home Depot quite often. Every experience I have had has been amazing. Yes I go through the same problem that everybody else does and sometimes I can’t find what I’m looking for however, there’s always a staff member who is willing to help and knowledgeable in their area. From the people that walk the floors and work in specific areas to the cashiers, this place has been amazing and offering information as well as a polite smile and “have a good day”! If I lived closer to here, this would be my go to place for hardware. When I am Working in this area you best believe that it’s here I go! Also, shout out to Sandra the cashier! Extremely kind and a genuine smile!
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Recommended
Apr 8, 2024
Great Experience
Best customer service ever!
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Recommended
Mar 26, 2024
Great customer service
I love our Home Depot. I can always find helpful associates who are friendly. Today two young associates, CJ and Connor went above and beyond to help me load heavy bags of gravel.
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Recommended
Mar 9, 2024
Tiana A. for a happy and helpful customer service experience!
Tiana A. worked the self checkout the night we went in. She saw what we were buying and came right over to us to explain that we’d missed a promotion of BUY 2, GET 2 on our items. (We had two, but not the two that would be free.) She explained the promotion, and saved us more than $200. She was professional, knowledgeable, and HAPPY! Happy customer service representatives make such a difference in a shopping experience! We left the store happy - because of our savings, yes, but also because Tiana’s positive attitude was catching! We lucked out in meeting Tiana A. during our shopping trip. Home Depot is lucky to have people like her as the face of their business!
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Recommended
Feb 7, 2024
Excellent service
I went to 5 other stores in our area before finding someone to rekey a lock I just purchased. Timothy in the hardware dept of store #4631 was excellent! Knowledgeable, efficient and friendly - he took care of the lock and I was quickly on my way.
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Recommended
Feb 6, 2024
Is it me or is Home Depot that solid?
Stopped going to the other guys' store a stone's throw away because my Home Depot operates as if owned by hometown folks. Staff is always helpful, store is kept clean and inventories are kept up with. Solid place in my book!
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Recommended
Jan 13, 2024
Excellet Customer Service
I went into Home Depot to look at a new refrigerator and came out with one, plus a new stove and microwave....The young man that waited on me was extremely helpful and courteous. Made my visit great!
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Recommended
Nov 6, 2023
Product returns
In trying to return a window blind that was missing the mounting hardware, I was told that I did not purchase it at home depot. I had the blind, receipt and store card with me. They said it was not on the receipt nor listed on my card. I asked for the receipt back and asked after reading itt to them what was the 35x48 2in cordless fw blind white that was listed on it? I did receive the refund after some scrambling on their part.
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Oct 29, 2023
Helpful.
Sandra the cashier personally took me to find the size plastic buckets I was looking for.
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Recommended
Oct 19, 2023
checkout
Tara was great!!!!!!
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Recommended
Oct 17, 2023
Garden center
I always find what I need in the garden center and helpful employees if I can’t.
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Oct 11, 2023
Great Customer Service!
I was in the store looking at Halloween items and the selection was great. I encountered an issue at self checkout and the associate was there to help right away.
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Recommended
Sep 1, 2023
Staff, customer service, & Pro Desk always helpful.
My favorite toy store. Great products, sales, & staff. Be sure to become a Pro member. The Pro Desk staff treat you like royalty.
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Recommended
Aug 29, 2023
Terrible customer service
I did an online order and went to pick it up after getting an email that it was ready. When I got there I was told it was cancelled despite me having the email that it was there. Diana in customer service did not even bother to look for the order or offer to have someone help find the order. There was no apology and she insinuated it was my fault in some way. They obviously do not care about customer service.
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Jul 23, 2023
Dont buy countertops here if u want customer service
Our customer service rep.was very blah.No customer service skills at all.Acted as if we were bothering him.Got smart when asked questions as if I shouldnt have asked.Wish we just left but location as good for us
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Jul 23, 2023
Great Employees
Every time I go to this location, I never have to hunt for someone to help me. They are on the floor ready to assist you. They know where the products are and can tell you precisely where to go to find your item.
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Recommended
Jul 21, 2023
Great store
They had what I needed in stock and everybody in the store was friendly.
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Recommended
Jul 18, 2023
Downhill
Come to this Home Depot if you want to wait 30 minutes to get your wood cut to the wrong dimensions and have customer service not make it right. Everyone makes mistakes, but go somewhere else if you want them to own up to it when it happens
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Jul 5, 2023
Always Have What I Need
I live near this store on Carmia Way. They are always well stocked and the Team Members are aways very nice, professional and very knowledgeable. Very good store. Thank you.
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Recommended
Jun 25, 2023
Amazing Custer Service Manager
Kelley made the experience worthwhile. She listen to us and understood the situation. She was just very friendly!!!
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Recommended
Jun 21, 2023
Always has what I’m looking for
I bought lifeproof flooring here we love it!
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Recommended
May 29, 2023
Fantastic Service
We were shopping for a new grill on Memorial Day and our salesperson, Beth, was fantastic!
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Recommended
May 26, 2023
Great job helping customer concerns
We all do our daily shopping - errands etc... and one typically gets ignored. This store goes above and beyond to greet and help customers. GREAT job .. i am not one who EVER makes comments .. i am not only making comments .. i will shop here more.. Thanks
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Recommended
May 21, 2023
Great Service
Biggest asset is the Home Depot staff. Every HD employee I encountered offered assistance. BETH, the customer service rep went above and beyond to assist us. She asked all the right questions of us, and had all the right answers when we had questions of her. She submitted our difficult order, and processed our in-store purchase with ease, efficiency, accuracy and excellence. BETH undoubtedly deserves a BIG PAY RAISE.