Reviews for Midlothian #4631

This place is like a maze - especially to a first time home owner. With two specific things in mind, my spouse and I wandered the store thinking we already knew where to look. Well we didn’t - but we did encounter a depot angel who was in the right place both times and in just our small conversations, she made getting lost fun lol. Thank you Renee for the batteries and wood glue :)

30% off gardening items got me into the store and friendly knowledge staff filled my list!

Its amazing how many home improvement products are now available and the ever increasing number of items added almost daily! Home Depot seems to take pride in cleanliness and organization.

I recently had the pleasure of interacting with Kelly during a difficult situation at the store. Despite the challenges she faced, she consistently went above and beyond to ensure that I, as a customer, was satisfied. From the moment I walked into the store, Kelly greeted me with a warm smile and a genuine desire to help me. She took the time to listen to my needs and concerns, and then quickly got to work finding solutions for me. Throughout my time in the store, Kelly demonstrated exceptional customer service skills. She was patient, kind, and always willing to go the extra mile to ensure that I was taken care of. She offered me helpful advice and made sure that I had all the information I needed to make an informed decision. Even when faced with unexpected challenges, Kelly remained calm and collected. She was able to quickly and efficiently resolve any issues that arose, all while maintaining a positive and friendly demeanor. Overall, I cannot say enough positive things about my experience with Manager Kelly at Home Depot. She is a true asset to the store and an outstanding example of what great customer service should look like. I highly recommend her to anyone looking for assistance at Home Depot, and I look forward to working with her again.

I'm newly learning renovation skills and having to learn all the products can sometime be overwhelming. I appreciate expertise from associates like Dan at flooring to give specific suggestions to improve my project, and doing so in such a friendly, personalized, caring way.

When I walked down the plywood isle, Tai - who has only been working at Home Depot for 2 weeks, greeted me, asked how he could help, proceeded to help me select wood, then cut my wood and walked me to the cashier to ensure I was charged correctly bc the wood was not marked. He was awesome to work with, knowledgeable and enjoyable. THANK YOU! Seriously was the best visit to Home Depot ever!

Servicemen are knowledgeable and helpful with the ideas that I have and solutions to get the job done right the first time. I appreciate the time-saved.

The staff have always been good to me. I’ve never had any issue with renting equipment. Sometimes they’re understaffed, but I can’t complain, these are trying times.

Great supply of kitchen tile just some not in stock.

I am like a fish out of water in this kind of store. Employees were helpful and friendly. The product selection was good. Easy check out!

I always have a great shopping experience in this store

I was extremely happy with my recent shopping experience at the Home Depot. I found the tool I was looking for and the assistance was second to none!

Twice today I visited and they had no registers open and no one willing to assist at the self checkouts so you were on your own.

I just bought online a beautiful designer bathroom vanity in a soft color which will match my accent tile, a mirror in the same color and faucet for a great price! I can’t wait to have it installed.

Everytime I need help, there is always an employee willing to help. Great store

I went to many home improvement stores in my area. Home Depot was the only store that would cut landscaping logs. I am truly grateful and my lawn looks great

sales people need to offer help and act like sales people - I would be happy to meet with Mr. Ted Abbott, the store manager, whom I have talked with before. He is interested. Would be happy to meet with him and discuss sales and sales people.

Sheila was so courteous and friendly that I was actually surprised by it!

Ken in the lumber department was so helpful and funny you should pay him more money he absolutely made my day:)

Needed one item in Overhead Management (Aisle 8, bin 002) Highest Shelf. Item was wrapped on a pallet. I needed it today for daughter before she returned to college. HD staff were happy to help find and retrieve. No sighs, rolled eyes, or reluctance to go through trouble of retrieving one item on wrapped pallet of mixed products and then stocking the remainder. No one made me feel as if I was an inconvenience to them.

I make several trips a month to home improvement stores- as an amateur DIY homeowner, there are typically 2 choices for shopping- we both know who they re so I won't mention apron colors. For HD- the staff has always been friendly and helpful. While it is rare to only have to go to one store to get everything we need for our projects, I can safely say, that the bulk of my DIY project items tends to come from HD. They have a gentleman working in the lumber area, named Ken F. I must say, he is such a great guy. He is all smiles, always eager to help, openly shares his opinions on items (regardless if good or bad) which is much appreciated. His friendly nature makes him the guy you want to seek out while you are shopping at this store. Also have to mention- my cashier was amazing, handsome, funny, and had a magnetic personality. (and yes I did the self check out so I was my own cashier... :) )

After trying unsuccessfully to get help in locating items at the competitor's store nearby. I drove to Home Depot instead and within moments of entering the store, I was greeted, provided detailed assistance as to the location of the various items I was looking for. I was checking out within ten minutes! Very efficient experience! The employees were very polite, cheerful and happy to assist. The cashier called me over to check-out instead of referring me to the self-check which I try to avoid. Highly recommend this store. I'm a do-it-yourself homeowner -this store makes it easy for me to get what I need without having to search for or ask questions.

Thanks you Ethan J and olga

Needed help to find a small object during my visit----sink stopper..

Terrible experience with service today. No one ahead of me and it took 50 minutes to be waited on.

I went here yesterday to return a few things and I didn’t have a receipt . The cashier Charles in returns was just awesome. He had such a great sense of humor and great customer service that he made my morning. I didn’t feel rushed at all he had a lot of patients and was very cheerful. The staff overall were very helpful in appliances in knowing the products because I didn’t have a box for my microwave, The young lady said I know this product and went right to it. They made my transaction fast .

I bought this flashlight today and absolutely love it! Great product for a great price!

Brink from the Pro Desk showed Excellent Customer Service and was Knowledgeable and well Organized

I've been shopping around to purchase my refrigerator and Home Depot had the best price and availability.