Reviews for New Freedom #4177

Larry, in Electrical, was pleasant, professional, and patient as he helped me find the product I sought. Great shopping experience!!

So happy we traveled 30 miles away at a Home Depot to find our kitchen light. Nikki, a store associate was extremely helpful, friendly, and is an asset to your staff

Prices have come down a little but still too high. Didn't have have what I was looking for as the shelf was empty.

Great customer service.

John in Lumber is one of the best. He helped us when two prior employees flat out refused to. We needed a gutter cut, to fit in our vehicle. One employee stated “sorry not my department” and when I asked him (elderly gentleman) to call someone he said “sorry that’s not my job go to customer service”. Another told me “we don’t do that here” (another older gentleman) knowing full well they do. John apologized on behalf on his coworkers and he deserves recognition. Kristi, the cashier was also wonderful. She too apologized on behalf of her coworkers and wanted to make sure it wouldn’t effect our shopping at Home Depot in the future. She was sweet with my toddler, professional and overall seems like a genuine person. I wish all HD employees were like John and Kristi. I don’t normally fill out surveys/reviews but BOTH of these employees deserve recognition. I only wish I had gotten the names of the 2 incompetent employees who flat out refused to help us.

Love this Home Depot! While they may not have as big a selection as some other locations, they more than make up for that with their friendly, helpful employees and convenient location.

Gayle was an awesome person to deal with when making a return.

The employees at this store are very friendly and professional. They are ready to help the customer from the time they walk into the store until the time they check out.

The employees at this store make the experience at this location.

I was having trouble removing my oil filter on my bike and had been fighting it for hours. Fortunately, my first stop was Home Depot and the store got what I needed the most. This is a great spot.

so far so good with the appliance I bought

Went in on a Saturday morning for a skid of mulch...from the time I paid until I was loaded up was about ten minutes or so.....AWESOME job to everyone involved...,forklift operator,two helpers,and the cashier that made the call for support. I took the m/t wooden skid back the next day and the guy that took the skid also took the packaging materials....above and beyond service...I've never had a bad experience at this store...everyone has always Been very pleasant to deal with... Thank you all.

Garden Center staff is friendly and excellent in their help with customers.

Bethany in appliances was extremely helpful

This store is my happy place. The plants are always beautiful and the associates are helpful when needed and left me alone when browsing. Perfect!! My go to store.

The on-duty manager was more helpful than most other corporate entities with which I have done business for the first time in a long time. I understand corporate policies are in place for businesses protection, especially since society has shifted from respect for others to personal gain with no regard for others (it is many in the general public who have created the need for these restricitve policies...not the business itself).

Had a great experience buying major kitchen appliances at this store. Recommend it highly!

USUALLY HAS WHAT I NEED WHEN OTHER STORES DON'T

Knowledgeable and friendly every single visit! Best HD in the country and I’ve been to a lot of them in many states!

Store manager and customer service worker at the service desk were very kind and helpful after an extraordinarily upsetting experience during checkout. If you get in line to check out and find that "Shirley" is your cashier GO TO ANOTHER CASHIER. She is loud, rude and has zero customer service ability. Before I got to her, I heard her recommending another store to a customer where they could get "less expensive" flower pots. ????? The store is well-stocked and nice but I will not return after my experience with Shirley. BEWARE.

This store not only has a great inventory but has a traffic, knowledgeable and courteous staff . I highly recommend this store to anyone who has a specific project in mind.

This Home Depot has very helpful dedicated employees. What a refreshing change .☺️

Thank you Jack from service desk also Tim Santana from flooring OUTSTANDING Service

Great service but we couldn’t find were brackets for the fence

The shelves were empty of product and no one in the store feels like getting anything down. The only help you will get is from the vendors who don't even work for the company. Rude cashiers to busy on their cell phones to be check out customers. No customer service, no respect, and not wearing masks. The only reason this store is busy is because of low prices and thats it.

Bri was awesome and friendly. Orange flag girl and forklift guy were also very friendly. Both went out of there way to prioritize my shopping. When you had a long day and have to get that last minute item encountering staff with positivity makes your trip not feel like a chore.

After shopping at several Home Depot’s today, BEL AIR and Edgewood Maryland, I called the Shewsbury store, to see if they had a product I was looking for. I spoke to Cora about purchasing a Husky 46” 9 Drawer Tool Box. I drove to the store and was waited on by Cora. Excellent customer service- she was extremely helpful and friendly . I will be making the Shrewsbury Home Depot my first stop in the future . Kudos to the young man who helped me load the tool box in my truck. Nice kid! Anastasia, the cashier, was also very friendly and helpful. Happy Customer.

Everyone is always helpful and nice. Especially those in the paint department!

Always a pleasure visiting this store.

Store was nice and clean, and associates from each department we visited, were very helpful in explaining products I needed to fix things at home.