Reviews for North Fontana #6960

I don’t usually write reviews, but I have to give a shout-out to Penny at this location for truly awesome customer service. She was mindful of our shopping needs of a fridge and dishwasher, provided much needed information about the products’ features and current/future store deals, and sharing mindful tips when the items ship to our home. This shopping experience honestly felt like a friend who works at Home Depot helping us make our big purchase feel at ease thank you Penny. Thanks so much again!

Very helpful and have plenty of knowledge of appliances and my needs.

The flooring experience I had with HD was and still is horrific. They stated there was no additional charge for in stock carpet. I purchased that and there was still a charge. I'm still waiting on the carpet but it had to be ordered-I thought it was in stock. The flooring installers are horrible. They do not answer their phone and you cant leave a message in their voice mail as the box does not accept messages. I would highly recommend not using HD for flooring as they have much work to do.

I bought well over $700.00 in products and they had it easy to get in and out. Clean store

I bought a pressure washer

The employees are really nice and helpful

We appreciate the variety of succulents, flowers and trees you have available.

I went to different location first but they didn’t have what i needed this location was stocked and customer service was excellent!

great store and great service!

Most employees "want to help" attitude is great! i appreciate convenience of the self-checkout which get me out to do my work.

Very nice representative

Me and my family are so happy with the colors and the materials that we are buying and getting ready to use at our home. No pictures yet

When I first walked in I was amazed how clean and nice the employees were they greeted me and asked if need help looking for what I needed.I am currently working on my landscaping project myself on my backyard and winning the sweepstakes would help me out so much ! Thank you home Depot!

HAD TO FIND EMPLOYEE TO GET TO ITEMS FOR ME --- WAS DONE IN 5 mins.

The employees make you feel welcomed and make sure to give you an overall great experience. Customer connections are at the top of their list! :) Thank you Isaiah & Christian for being amazing!

I do not go to this store. I go to the store on 19th street in Upland. It is only 2 miles from my house in Alta Loma 91701 Associates always friendly and helpful

After returning from a great vacation to a broken water heater. I happened to reach Manager Lola and she made things happened so that I got a new water heater installed the same day.

store manager is great so is the asst.

Went to the store to return some items. I saw some folks waiting in line so I figured thats where the line stars. After waiting for some time, i noticed there was only one register open. but there was eight employees behind the service desk, laughing and joking doing handshakes. I would have thought they may noticed theres a line of customers waiting and open another register, but nope. Instead eight employees were having fun joking around. Until i got to the desk, the one employee that was working told me, I was in the wrong line. so after waiting after people in the same line, i had to walk to the right corn of the desk and WAIT AGAIN. Horrible service.

Customer service would not price match an identical item. Their policy online states they do honor price matching based on a brick and mortar phone add. They told me to go to another home depot if wanted to get a price match. How rude.

Very clean store with short check out lines. I was in and out with no waiting.

Great service. Clean, orderly, and attentave.

Awesome store with great customer service.

Store employees are friendly and helpful. I wanted a coca cola but the refrigerator by the self check out was out of stock. The employee found me a coca cola in another refrigerator and brought it to me.

My go-to Home Depot to shop at!! Customer service is great!!! They tend to have more inventory compared to other Home Depots. Phil, Dylan, and Greg (manager) are super helpful and knowledgeable folks if you ever have any questions!! They made our shopping experience a breeze!

Why normal the store is clean enter time l went there and the some time his easy to locate some time not about the safe they are are doing well

Store is convenient great employees clean and always have the products I need

Lumber department needs work in customer service area. Took over a half an hour to get help from employees to cut some lumber. Service department tried to get us help but still took some time. It took Greg a manager from the check stands to get us the service we needed. Great guy.

The return counter too close to the front door. Returns & customer service understaffed. Check out cashiers were standing around doing nothing while the customer service department was understaffed. Your website is also mismanaged. When I go to take the survey pop up ads prevent me from taking the survey. I have to keep trying to finally get to the right area. Too much selling and not enough concern for the customer.