Reviews for O'Fallon #3015

Order bought Quartz countertops on 10/30/20 was told their sub had 48 hours to contact me it is now 11/4/20, I have heard nothing from nobody can't get a call back or email back from anybody. They sure took my $5000 quick.

Melissa at the service desk quite clearly hates her job! She rude, dismissive, and beyond unfriendly. Employees do not approach customers who are violating the mandatory face covering policy to enforce it. It's posted right when you walk in and masks are PROVIDED! If you don't want to wear one, then shop somewhere else! Additionally, employees need to be reminded their masks need to cover their mouth AND nose.

Karen Knott is currently helping us with Remodeling are kitchen, We are in the beginning stages but she has provided excellent customer service thus far and really pays attention to details. Her product knowledge is amazing . Just wanted to say thank you and she should be recognized for what she does for the Home Depot in O’Fallon Mo in The Kitchen Department as well as Applinance Department. Thank You

The people in this store are friendly, helpfull and customer centered. I like the service so much that I don't even think about going anywhere else despite the fact there are other hardware stores I could shop. You make me feel good when parting with my money. Lol

Extremely pleased with customer service and entire experience.

chris piel was very helpful to me when buying my dish washer

John in the flooring department was AMAZING!! Super helpful and professional. I really appreciated the information he provided and was able to share about the free installation for carpet with me - saving me over $700 on my project!

The sales people were very friendly and helpful.

99.9% of time I shop at this store

Store was clean, staff was friendly. Self checkout was easy and available.

Racha (or Rasha) in plumbing is A-MAZ-ING!

Was tailed throughout the store because I am Black. The white customers were shopping unbothered. I had on jeans and a t-shirt (well fitted). Nothing to be suspicious of. Only completed my purchases was because I was in a hurry.

The O Fallon store is my home store. The employees there do a great job of being helpful. Always pleasant and willing to answer questions. I did have a bad experience with an associate there in that her behaviour was just the opposite of your reputation. Apparently, a case of the person being in the wrong job. It seems the management addressed the situation quickly and resolved the iisue.

Friendlier store, I always have a good time with the associates hear. The quality of products and service they provide are above average. I always go here for paint and wood products, have better luck with seasonal landscape items. Just a better home improvement store.

Kim Jensen provides excellent customer service. I highly recommend you work with her on your next appliance purchase.

I was in a hurry and did not get a chance to get names of associates who did me right

Karen is a kitchen designer at the Home Depot in O'Fallon. She did an excellent job helping us with a tiny kitchen appliance need.. We greatly appreciate her time and effort..

Don't bother with flooring here... They are six weeks out but won't tell you until after they get your order. And then when you call the store no one will answer, you just get put into the endless call queue.

Great service

This was probably the best experience I've ever had at Home Depot. I went in looking for a smoker for my fiancé for fathers day. I found one I liked but there was only the display. I went over to customer service and they called someone to come over. He also couldn't locate any that were in a box so he called the supervisor. He also couldn't locate any but said I could buy the display at a discounted rate. The thermometer wasn't very tight on the smoker so he went and got a screwdriver to tighten the screws. He put it in the cart and walked me up to customer service and also put it in my car. They both went above and beyond!

The store has improved since I was last there about 5 months ago. They have better customer service than they did before. I would now recommend going to Home Depot. The employees now make you feel like you matter, before they could care less if you were there. Big improvement since last two time I had been there. Keep up the good work, you now have people that care about customer service.

We had a wonderful staff member go out of his way to help us and make conversation. He showed us kindness and gave us such a great experience ordering carpet for one of our bedrooms.

i WAS HELPED BY AN EMPLOYEE. SHE WAS GREAT.

Horrible.

Home Depot is a friendly store and you can find someone to help you. I can't say that about some other appliance stores.

I experienced great customer service today at the O Fallon MO store. They actually helped me work around their Protection Plan process to provide a replacement water heater. The Home Depot Protection Plan employees and Tom the manager of Cottleville #3022 did NOT provide an ounce of customer service. First the Protection Plan employees over the phone and face to face with Tom had me so hot, I was on the verge of placing Home Depot on my never do business with again. Pam in O Fallon Customer Service took time to understand my problem and came up with a solution. Pam is the reason I gave 5 stars and the only reason I will still do business with Home Depot. Other employees of Home Depot need to learn customer service like Pam. Thanks Pam!

Well kept store with friendly and helpful employees. Easy to navigate and find items you are looking for.

Great customer service !! Helpful and friendly ! Thanks for serving our community during this challenging time.

Excellent store with great employees. Always ready to help find a product, describe a product and get the product to your car or home.

Great from start to finish! Got help all along the way! Thanks for everything!