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Filter Reviews By:Rating, Profile, Gender, Age (968)
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Showing 1-30 of 968 reviews
Oct 16, 2023
The Best Home Improvement Store
These guys are the bomb. They're employees are helpful and courteous. The associate took the time to explain the product we were looking for and helped us find the right one for us.
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Recommended
Oct 7, 2023
Thank you, Mel and William!
Want to give a shout out to Mel at customer service and William in receiving. I purchased a few items today and picked up a couple of special orders. While waiting for my orders from receiving, Mel asked me to bring up my car to curbside pick up. While waiting in the car, I see him helping another customer with her order. He brought the items out on a cart and loaded the purchased goods into the car. While walking back, he checked in with me letting me know my items are coming soon. William searched through the entire warehouse looking for both of myitems. Very much appreciated! On top of that, Mel, came out with a cold water for me! What a guy!
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Recommended
Oct 7, 2023
No help when it’s almost closing
Bought a bunch (many for a fence project) of lumber with the wife. When we checked out at register, associate did not offer loading help as they usually do when push a lumber cart out the door. No one was at the load out area also so I loaded everything myself and wife held the cart so as not to move. She couldn’t physically help due to injuries. This was almost closing time, around 9:30pm. And could you believe it, as soon as the last lumber was loaded and cart emptied, an associate grabbed the cart in a hurry and didn’t even say anything to us, not even a “thank you for shopping with us and good night”. No excuse to have no one to help during closing time.
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Oct 7, 2023
Excellent customer service
Thank you Charlie for an excellent customer service
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Recommended
Sep 29, 2023
Vinyl Floor Options and Cust Service
I learned a good amount of knowledge from Pakete. Great guy!
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Recommended
Sep 23, 2023
Excellent Customer Service
I shopped at the Pearl City Store yesterday and was helped by very caring employees. Pua offered cleaning tips and helped me to find exactly what I needed. Vilma took her time in helping me to renew my charge card and explained your promotional savings program. Thank you very much!
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Recommended
Sep 23, 2023
Jasmine is awesome
Jasmine in pro section is the best and so helpful!!!
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Recommended
Sep 20, 2023
You never know who is watching
I was at customer service for a return and exchange. I witnessed an associate (her name is Mel) help an older gentleman who was having a coughing spell. She was just kind to him. Offered him water and Magee sure that he was okay. When it was my turn in line she was very kind and polite to me. So I don’t think she was acting or pretending. Mel is real nice and kind. Thank you for your kindness. I will shop here over other stores because of her act of kindness. I believe I’ll be treated god when I come to this store
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Recommended
Sep 17, 2023
Handyman
Good customer service and fast kind
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Sep 15, 2023
Handyman
Good customer service
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Sep 15, 2023
Excellent customer service
Carrie from #1702 Always give me a great experience when shopping at the Pearl city location.
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Recommended
Sep 13, 2023
. Lightning
Great display for the light fixtures and fans
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Recommended
Aug 28, 2023
Great customer service
Tammy was very helpful. Got me through checkout very quickly
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Recommended
Aug 16, 2023
Extremely satisfied!
By far the best home Depot experience I've had to date.
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Recommended
Aug 6, 2023
Always Making Themselves Available
In my Patronage Experience..
Associates are always asking to Help while Passing By, though May have things to do..
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Recommended
Aug 5, 2023
Great store - friendly associates
Although the products I need aren't always available (because it's Hawaii), this store has really improved over the years.
Parking lot entrance and exits are terrible though - the store is a victim of a poor traffic plan onto the Kamehameha Highway.
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Aug 3, 2023
Fix-it and cleaning supplies
New renovation, cleanup of one master bedroom, kitchen, bathroom, and washroom. Found initial fix-it and cleaning supplies.
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Recommended
Jul 31, 2023
Great customer service.
Came in to buy a blower and weed wacker. It’s usually hard to find an associate, but today was easy. He happily helped and ensure it was what I wanted.
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Recommended
Jul 26, 2023
Awesome
cashier Jasmine is the best! She remembers us as regular Home Depot customers and is always friendly & welcoming to us as soon as we walk in! Please keep her! We love and enjoy her being there at the Pro/ Lumber check out!
Mahalo,
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Recommended
Jul 13, 2023
Horrible service from Marie!
I have a complaint about the cashier that was checking us out at the pro desk. Her name was Marie & we literally waited nearly 45 minutes just for her to ring up our items. And then we asked if she could have the pro loaders help us load our lumber, she told us to wait outside. The whole time we we’re waiting outside she didn’t even let anyone know. I watched her and it’s like she completely forgot about us. It was about 5:00pm and we were her last customer. Absolutely horrible service, this woman needs to be fired!
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Jul 5, 2023
Ordinary people
Nice job and helpful associate
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Recommended
Jun 30, 2023
Handyman
Nice performance shoutout to athalyn
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Recommended
Jun 28, 2023
Great Service
I really appreciate the great customer service I received from the associate at Pearl City Home Depot. Kylie was so patient with me and my mom as we shopped for a new refrigerator and range. She checked us out quickly set us up for delivery, taking care of all the small details. Thank you! You are the best!
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Recommended
Jun 23, 2023
Customer friendly
I was able to get what I need with the awesome help from customer service attendant.
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Recommended
Jun 12, 2023
Female Supervisor ignoring customers
Female supervisor on 6/11/2023 at 12:23 ignoring customer showing lack of respect. What an awful experience in this store
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Jun 7, 2023
I bought garden soil, potting soil and plants.
I'm glad I bought garden soil, potting soil and plants because its time for me to plant fruit trees, home plant & flower plants on my flower box.
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Recommended
Jun 6, 2023
Pearl City Home Depot
All the staff members were very kind and helpful. This store is an example of excellence with professional standards
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Recommended
Jun 2, 2023
Excellent Service
I love the flexibility and sale prices at this store. Home Depot is an excellent retailer in their space and prices are competitive.
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Recommended
May 31, 2023
HomeDepot Pearl City, Hawaii
Excellent store to shop. Always have inventory and staff very knowledgeable about everything.