Reviews for Pearl City #1702

I received hands on assistance to purchase a refrigerator, since another store had a lower priced model. Kylie called the Honolulu store to verify pricing of the model of interest. She waited patiently on the phone line as an associate provided information about a lower priced model. Kylie provided excellent service, over-and-above what was expected.

Leinelle is true hero. She is patient, friendly, and never gives in until the customer is satisfied. If you ever shop in the Pearl City store, please stop to see her. You won’t regret it.

The customer service is great, the music is peppy and from the 1960s-80s, and they even have automobile oil and such. It is most often a pleasant experience to shop here.

The plants and flowers are beautiful, healthy looking, and they have a vast variety to choose from, all reasonably priced!

Most of my home projects are owed to Home Depot.

Jimmy always greets his customers with a smile and has the most honest and personable approach to helping customers. I honestly go to lumber section hoping I run into this guy working. Thanks for all your help Jimmy your the man!

I always get greeted by any associated they r always smiling

An employee went out of his way to locate a new product that just arrived in store, that was not out on display yet.

Every time we shop at the Pearl City location, the customer service is really great. We've encountered numerous employees on the many times we shop there, and we've always been helped by employees that are friendly, patient, and knowledgeable.

Did my special order shopping over the phone in a matter of minutes.

thanks to all the associates for helping me today. such a friendly and great experience. thanks to irae for helping me at the self checkout.

I needed some guidance on replacing sliding closet doors, and I got expert advice and great service at the Pearl City Store.

I go there every three days to buy things to repair my house

Khryslyn has great customer service. Helped us with our door and lumber

Bought a beautiful pot of pinnata lavender! Aida was very sweet and friendly-- a nice plus!

Stone help me get a list of supplies to fix a sink drain. ABS pipe etc....

I want to thank Jimmy Smiles. He was so helpful in helping me find wood for my dads frame who passaway. He help me cut it and was so friendly to my husband and I. Jimmy deserves to be recognized.

Excellent staff, excellent products

We had such an amazing assistant help us today! Knowledgeable and even helped us find a good deal! Go look for Jimmy Smiles in lumber!

Several employees wished me good morning as we passed each other. Cashier Taylor was very friendly and helpful.

Happily greeted by several employees on entering store. Met by Brenda at check out who assisted with fast professional customer service! YEH ! BRENDA !

Bought led bulbs months ago and it’s paying off on my electric bill

Hey provided us with excellent customer service. And when I had an issue he offered solutions and went above and beyond expectations .

Rasmia is a Home Depot staff here who is very friendly and helpful, thank you!

DAISY PROVIDED ME WITH EXCELLENT CUSTOMER SERVICE

Your stores need more people like Taryn especially in management

Replacement of a store brand tool was not honored after that tool failed. It's not the amount that was anoying it was the fact that the customer service representative literally lied to me not knowing I'm a former employee. She could have given me store credit twords my replacement purchase but because I feel racism is a big problem here in Hawaii, she power tripped and just said no. I know you are able to give credit up to $50.00 without getting a manager involved. The item was under $20.00. And was labeled "HDX" the stores branding of in house hand tools. As far as I'm concerned, this is a week excuse to refuse to honor the return policy others receive without hesitation.

get help from the personnel, it saves time in locating something.

They go over and beyond to help find what you are looking for, they found it on Big Island and brought it in to pick up at Pearl city Home Depot.

As a senior citizen, I got very good accommodation from staffs and they made a lot of technical terms convenient for me to understand, making my choices easier, and my purchase better.