Reviews for Penfield/Rochester #1247

Dan in plumbing was very helpful he was there from selection to checkout and showed real concern about helping . Great employee

This store is very accessible. The location is really good and there is a light to get into and out of the parking lot. I nearly always can find what I am looking for with different options for the same type of item.

Employee in the garden center very positive and passionate about helping other with their garden- vegetables!

good products & expect to be back garden needs

I was looking for garden items, and Adam helped me beyond what I could even ask for. He found the items i was looking for, helped me check out speedily, and loaded them in my car! Not only that, the prices were reasonable and the products organized. I will return!!

You close to my home so the paint department was great. But I was ignored by some staff while they socialize with each other or other customers who were friends.

Truly extraordinary service from customer service desk employee, Olivia.

Good selection and helpful employees

purchased 62" work table the crews help at the Penfield Store made the difference thanks to all of them - Mike

Great lumber department. Awesome staff to help with a project and make sure what I was using was the correct product to use. Took time to explain and we’re very polite and helpful. Thank you

Bill and Izzy did a fantastic job in helping me. They didn't make me feel like I was a bother at all. They were more than willing to help me.

I enjoy shopping in this store. Items are generally easy to find in that they are logically placed. and notably, any time I have had to ask where to find something, whomever I ask has been prompt, courteous AND accurate. In addition to those general experiences, I especially want to recognize one of the associates-- Rick-- who was most helpful and knowledgeable and friendly/courteous in working through all the issues I had in opening my Home Depot charge account. He knew exactly what to do, who to call at the bank, etc. and was so cheerful and upbeat in our dealings. And to that point, in subsequent trips to the store, I've seen him employ that same demeanor. How refreshing!

I was overcharged today and made it clear to to the cashier. She didn't do anything to fix it. I then had to wait with customer service.

Store is critically understaffed in all customer facing roles such as cashier's and customer service representatives.

This is my go-to store! Always get great service and clear answers to all my questions. I have literally spent thousands here and don regret a penny spent!

Second time in a row that the paint department did not match the color from the old can. It might not seem like a big deal but when you are just doing touch ups it causes big problems .

Excellent knowledge employees & that makes all the difference in a shopping experience.

The Panorama Home Depot store might look like a regular one, but the store associates and staff are always friendly and helpful...this store deserves all the positive statementsI can give them!

The Penfield store is always clean, always has available, friendly associates who will answer any question and put you in the right direction - or take you there!

Excellent service and friendly employees

The Panorama Home Depot is always busy, but the associates are always friendly and helpful...and efficient. This is my Home Depot of choice, even if I am near another one! Great place for almost all of your needs!

Very accessible from parking to entry, clean wide aisles, good outdoor center, friendly associates

Found the grill we were looking for easily enough. The girl at self check out didn't really help when asking her about the warranty(Email address or Phone #) for registration purposes. A little annoying (A lot) Now I have to call the store to get information that should have been provided when asked

The store has all the things that we need. Good place to shop.

This store is run like a private home design store. I would go nowhere else for window coverings and it is a MUST that you work with the employee Mary Fischler. It is an experience like no other.

Customer service was awful!

Good store, but wish it was larger because rhere are items I have to pick up in one of your larger stores

Today, for the second time, I worked with a friendly, talented and cooperative designer, who made the process seem delightful and effortless, although there the hard copy printed designs showed otherwise. Emerald knows her “stuff” and I feel blessed to have had her instrumental in making my house a home. Thank you, Emerald and Home Depot.

I went to purchase light fixtures for indoors and outdoors. Ray in Electric was beyond helpful with all the needs for my projects. He asked questions to be sure I was getting what I wanted as well as all the supplies I would need so I was prepared. He saved me so much time and confusion not to mention added trips for items I hadn't considered. He was so personable, professional and down to earth. I couldn't thank him enough. Plus he approached us, I did not have to search all over for someone to assist me.

The cashier was very friendly and helpful.