#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(401)276-7605
Tool & Truck Rental(401)276-7611
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
387 Charles St
Providence, RI 02904
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Customer Store Reviews

  • 4.5 out of 357 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (357)
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Showing 1-30 of 357 reviews
Great plant selection. An abundance of healthy looking plant materials
by
    Paint Guy to the Rescue
    I try to remember names, and I even asked him. Well the Paint guy was clutch! After being misdirected by a newbie and directed to the other side of the store, The Paint Guy was able to show me where a Chainsaw was and help me with the purchase. Thanks Paint Desk guy! I will swing through again because of your "take the bull by the horns" , solution solving attitude. It was great to meet you! I appreciate folks like this who are PRESENT, PREPARED, and PRECISE. The ECHO 59cc GAS POWERED CHAINSAW worked out great today! Thanks again! Then Cira with a Smile cashed me out. Pleasant Lady!
    by
      • Recommended
      Cashier was rude and unfriendly
      Arianna the cashier was rude and unfriendly - she acted like I was bothering her by bring my purchase to the cash register... however this store has some really good employees. Arianna is the exception.
      by
        Lina @home depot Charles St providence
        Great employee and team member. Gets the job done and very knowledgable of store items and locations.
        by
          Great store
          Lina was extremely helpful and made my shipping experience a joy
          by
            • Recommended
            I visit this location a lot however sometimes it frustrates me because lack of organization.
            I was waiting for 50 minutes before I was able to get something down from the overhead
            by
              • Recommended
              Count your items
              Staff rude and one was high when checking me out and forgot to put two items in the bag I actually paid for.When I returned after speaking with eh manager that day, he did not even apologize.The entire staff grumbles if you ask for help or does not care what you want
              by
                Home Depot Customer Service
                Customer service named Lisa was very helpful, Knowledgeable and Professional. I will recommend her to everyone.
                by
                  • Recommended
                  Service
                  Service was great!!!
                  by
                    • Recommended
                    Great exoerience
                    The employees in this location are very friendly and very helpful. Clean store and well kept displays
                    by
                      • Recommended
                      its great
                      It is my favorite store for 20 years.
                      by
                        • Recommended
                        Easy to navigate
                        Always have good service, today was exceptional service
                        by
                          • Recommended
                          Not the store it was pre-covid
                          Staff is unfriendly and unhelpful
                          by
                            Customer service and everyone who worked from loading to unloading needs more appreciate and res[ect
                            IT WILL BE SHIPPED TO MY HOME ADDRESS
                            by
                              • Recommended
                              Rude staff
                              Rude staff who made customers feel like they aren’t even welcomed at this store. There are many competitors I’d be more than willing to give my money to.
                              by
                                Sweet Men
                                RJ and Cam walked directly up to me said hello and asked if they could help me with anything and were of greet help very sweet men and they also helped me apply for my reward points and I can't thank them enough for the clearance tote my husband loved it we will be coming back tomorrow for more.
                                by
                                  Excellent Service
                                  I am a regular Home Depot customer and have several home around the North East and shop at many Home Depot's. Juanita is the best at her JOB. I am doing a project on Gardening and I make several trips per day to Home Depot. Juanita always greets me with a WELCOME to Home and did you find everything to want. Such a welcome and always smiling.
                                  by
                                    • Recommended
                                    Need better people
                                    check the grumpy reward those kids
                                    by
                                      • Recommended
                                      good kids
                                      I saw Cam with a group of guys and he immediately stopped to say hi if i needed help with something and he wasn't sure how to cut a blind but one of the guys in the group did and they all walked together to learn together but they were busting his chops because he doesn't get it but what hit the ball out of the park was seeing the guys working together great group of kids providence is turning around
                                      by
                                        • Recommended
                                        Please do not move things around I get frustrated and cannot find everything fast.
                                        Please, do not mover things around it makes me dizzy and I cannot find what I was looking for and end up getting frustrated. Please. I like this store I just do not like that they move everything around.
                                        by
                                          • Recommended
                                          FUN SHOPPING AT THIS HOME DEPOT
                                          IF THEY DONT HAVE WHAT YOU ARE LOOKING FOR THEN YOU DONT NEED IT
                                          by
                                            • Recommended
                                            You need anything go in the morning. Employees in the morning are more helpful. Go find if of the cashiers that have the keys. They are more helpful than anyone.
                                            Marie Ann has helped me numerous times when I could t find anyone to help me. Jennifer has cut chain, keys for me and helped me find the right door hinge I needed.
                                            by
                                              • Recommended
                                              One Helpful Person Makes a Difference
                                              This shopping experience was much better because of one person: Idalina (Lina). I had been there for a while looking for a simple, small garden shovel (hand transplanter). I asked 3 or 4 people where I might find one, but each place I was sent to did not have the product, including when I was sent to the Garden Center. I was frustrated, so I decided to call the store while I was in the store, hoping someone could help. Lina picked up the phone, saw me and called me over, took the time to look up the product, and even walked over with me to the aisle and found the product. Thank You!!
                                              by
                                                • Recommended
                                                My goto Store
                                                This is my goto store for most of my projects. Building materials could be better organized and labeled to match online inventory descriptions.
                                                by
                                                  • Recommended
                                                  No one want to work
                                                  Not enough associates working at store or they just hide from customers....
                                                  by
                                                    Cabinet purchase
                                                    Christopher James, kitchen designer at Home Depot in Providence, RI was instrumental in my purchasing kitchen cabinets. I priced cabinets at 2 other home improvement stores, prices were similar but Chris was the only one that called me to follow up and I really liked that.
                                                    by
                                                      • Recommended
                                                      Poor customer service
                                                      I encountered 4 employees and a manager. Customer service girl and a young male putting items away are unsuitable to be working due to poor attitudes. The cashier was just ok, better after I asked to speak to a manager. Jovan who works in the paint dept was super nice and knowledgeable. One of the managers was also really nice.
                                                      by
                                                        Full stock of items.
                                                        Bought several bags of mulch and happy about it to get the job done at home.
                                                        by
                                                          • Recommended
                                                          STORE WAS A MESS
                                                          by
                                                            Thank you home depot
                                                            I depend on stores like home depot. Thank you
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 357 reviews

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