Reviews for Roseville, MI #2707

This is a reason I purchase my products @ The Home Depot

The condition of the product picked up was so terrible I can't believe on how many different levels it failed any type of eye test to determine there was significant damage and shouldn't have even been brought out to any customer. This is now the 6th large item I've received damaged from this location and this particular instance has left me so disappointed with not just this location, but my overall feeling towards Home Depot as a company. The item appeared to have been rammed with a fork lift that left a significant hole to the backside of the box that bent 2 galvanized steel posts within. The fact that this employee alone continued with processing my order without damaging out it out and having a new item sent should be damning enough. This clearly damaged product was then loaded onto a flatbed and assisted into my vehicle with the damaged side facing down so that instead of returning the item immediately, I could enroll the assistance of multiple friends & family members to help construct this gazebo only to find out that not only was my time about to be wasted, there's was as well. The icing on the cake is that after loading this item and bringing back to Home Depot to return, my customer service representative turned out to be the least unhelpful individual and had no remorse, little acknowledgement of my troubles, and provided zero assistance with re-ordering this item because it was a ".com order", there was nothing they could do. Home Depot use to be my store of choice when it comes to home improvement, but no longer seems to provide quality/undamaged items or employees that care for the products they deliver.

I absolutely love this location. Very friendly and helpful

Everything we buy is to our expectations

The employees always go above and beyond to assist you. Very clean, well stocked store!

NO ONE LIKES TO ANSWER THE PHONE IN THE APPLIANCE DEPT. PURCHASED A LARGE APPLIANCE CALLED TO RESCHEDULE DELIVERY, PERSON I GOT WAS RUDE. CALLED THE APPLIANCE HOTLINE GOT IT DONE. SALES PERSON SAID CALL ME I WILL TAKE CARE OF IT AND IT NEVER HAPPENED. NEED BETTER CUSTOMER SERVICE OR MOTIVATION TO ASSIST WHEN NOT IN STORE.

This morning I got up going to different hardware stores to find a vanity listening to someone else. Tell me where to go. I was so angry so I said to myself let me go where I always shop. I’m going to Home Depot on 13 mile and Little Mack, whenever I come to Home Depot store, I walk out very happy .

I had an exchange and the line was short and moved fast Barbara was very pleasant and helpful

iI guess I came at the right time- 5 pm. There were a lot of employees around to help me and great my dog in a friendly way. They directed me to the aisle where my product was but it was gated off and said "come back later". Well, as I could not do this, on employee sailed to my rescue, got me through the gate, found what I needed in a jiffy and checkout was quick and friendly.

The sales associates in the Roseville store are friendly and helpful!

Always has the supplies I need to do a quality job

Great customer support

My husband and I have been shopping at this store for as long as it's been open. It's our go to place. We have never had a bad experience. It's our gardening center, appliances, paint and any other home improvement items we may need.

A shout out to Geraldine at the Roseville Home Depot. A nice smile and kind demeanor went a long way today for someone who was feeling under the weather.

I was at Home Depot today because I needed items for an urgent repair. I found the items and went to the checkout. I asked for a Veterans discount, the cashier, Geraldine, helped me get the discount, gave me information on how to register so future sales would be easier, helped me with my credit card, and wished me a Blessed day. SHE MADE MY DAY. God Bless her

I've bought quite a few things out of this store and is a good store to go to they are there and available ready to help you with whatever you need help with.

Besides the Lake Orion store, Roseville store has most knowledgeable employees.

Barb was super helpful and friendly

Pleased to find all Items in stock

always as expected always helpfull

No receipt, no problems! Great service!

Always has everything I need in stock and the employees are all phenomenal....I come here at least 3 times a week for projects and paint....

Everyone was very helpful and they seem very knowleageable of the products.

Don helped me get new keys made. He was definitely friendly and accommodating. My cashier Jennifer was also very friendly. I will definitely shop at this Home Depot location again due to this exceptional level of customer service!

Everything went smooth.

15 minutes out the car, in the car, and on our way. Paid the bill, 2 stock handlers treated the car better than their own, bulky 80 pound freight, no problem, and a Thank you". BUT... BEWARE THE ONLINE CATALOG. There are some missing items, right on the shelf, but invisible.A corporate phone call solved our dilemma, got the item Number, paid the cashier, and... AWAY WE GO !

Store associates are very friendly at this location. They are willing to help you, and answer any questions you may have.

Ted that works in the tool department was super helpful for me today I needed to cut some thing and I thought I might use a diamond blade that would fit in my Dremel but he said that that was not the correct way to cut this. I needed to use cutters so I wouldn’t damage the product of a lampshade so he told me to come back and he cut that special for me because I did not have the strength in my hands. Thank you Ted you’re the best.

I bought the Crane EE-6913 ultrasonic humidifier, so good. I can't rave enough about this product! I use it every night. My only wish was that HD would carry 1 gallon jugs of steam distilled water to use with the humidifiers. Oh well, A+ all around, Barbara is #1! woot woot