Reviews for S Annapolis #2589

A customer without a mask walked past multiple Home Depot employees and no one said a single word to him.

Had an exceptional visit to the store today - customer service rep in flooring was Valerie - she was polite, friendly and professional.

Great staff really helpful. Nice products and amazing location.

Nice store. Even with COVID, easy in, easy out.

The employees at this location are always professional, extremely helpful, and knowledgeable. The manage Michael goes above and beyond for the customers that shop at this particular location. I've had the pleasure of being on the receiving end of his excellent customer service, wonderful personality, extensive knowledge, and his above and beyond approach to customer service/satisfaction. I would highly recommend this store for all of your Home improvement, planting/gardening, and household tools. This location is stocked with everything that you need, clean, organized, and has the best customer service in town.

Hard working and helpful.

I did not shop at this store. I was at the HD in Mansfield, MA.

We went to the Annapolis Home Depot store recently to purchase a microwave oven and Mr. Alan Hay helped us find the model and color we wanted. Our transactions went very smoothly because Mr. Hay was very pleasant,, efficient and Professional. As a result of Mr. Hay's expertise we had a very pleasant shopping experience! We love all Home Depot stores but will return to the Annapolis store because it's closer to home. Thank you, Home Depot!

Great customer service tonight, eventhough the store was obviously very busy! Thanks Larry from Hardware, you were awesome!

Always friendly staff, if they don't know where something is, they will help you find it. Never a bad experience.

I had fantastic service from Daren. I wanted a patio heater so that I can have family gatherings with my immunocompromised daughter. People are buying them up and selling them for twice the price. I called the store and Daren answered. When I told him what I wanted, he said they had one left in stock, and he held it for me. He was happy to see me and was kind and wonderful. He even offered to carry the heater to my car. Excellent customer service!!

Good place to go get the things I need for my making of things from wood and any paint products I need. Always have good dealings with employs, they are always helpful!

Unfortunately I only remember one name. DAVID I believe he works in receiving, he is the BEST the other guy that was cutting lumber should not be allowed around customers. I had come to your store to buy 3sheets of plywood but needed them cut. After lifting them into a cart and waiting for "the guy" to finish cutting another customers lumber the gentleman would not even make eye contact (obviously avoiding me) when he had to walk right past me he said "im don't im not cutting anymore wood". Luckly David was in ear shot and heard what the other guy said and stepped right into help.. If it was not for David this would be a BAD review.

Helpful staff and clean environment.

Workers are very friendly and knowledgeable.

Don't ask Cathy in the garden section for help ! Not only will you be ignored, she encourages other customers to accost you and refuses to call for assistance. After 30 minutes of trying to get her attention, I asked her why she was acting like she couldn't hear me talking to her ? She angrily told me to stop interrupting her. There was no one in her line at that point. She flat out refused to acknowledge me so I did ask for a manager to get the pricing on several items. I had to go inside to customer service to request help. When the store manager, Michael does respond - he immediately begins the interaction with attempting to shame the customer asking for help. Next he says the plants I want a price on are being thrown away and not for sale. However, when shown that the plants are in fact alive and marked for sale - he agrees, but not before insulting the knowledge and intelligence of the customer once again ! Despite no expertise in gardening, he is sure to tell the me that these plants are not cold weather hardy ( but they sure are ! ) When the garden manager Joe arrives at the very end, he was very nice and confirmed that these plants are not dead and actually in good condition. He and another employee helped load the 15 foot trees in my truck and secured them. Overall, this was an extremely poor experience.

Mrs. Pamela Allen should be recognized for her outstanding dedication and attention to detail. Thank you for being a stellar representative for your store.

Mr. Royster Store Bowie Md Very professional and courteous to his customers. " Your the Best". Don

The entire staff is most courteous and professional. The very Best!

All establishments are dealing with Covid 19 and necessary procedures. This store was extremely poor in promoting social distancing. It was too crowded, few x's in line designated areas. All check out is now self check out. I have been successful at many a self check out, but the one at this home depot was new to me. I was at the terminal next to exit. As I attempted to use the terminal, the clerk seated at the exit yelled "your're not doing it right" 3 times. The terminal went off "Customer In Need of Assistance". There were 4 clerks standing in front of the self checkout area but it took 3-4 minutes for one to assist me. She scanned the item and left. I attempted to push "Pay Now" prompt on screen, didn't work. I went to the clerk and politely asked for assistance again, she ignored me. I left the terminal and waited in Customer Service line to pay for my item.

Poor customer service from the front line register team.

Wide variety of items available

I urgently needed a new refrigerator--the old one died. I received help immediately from the Appliance Specialist. She was incredibly knowledgeable, helpful, and efficient. Could not ask for more! The store looked great and uncluttered. Very happy with the purchase.

Before coming in to store #2589, we had an estimate from a private contractor, who gave us a rather large quote. After speaking to HD flooring specialist, we found that their estimate was cut in half including materials! We're getting our flooring with HD and are excited to have them work on the project. Their flooring specialist should be commended for his excellent customer service and great attitude!

The Annapolis Home Depot (#2589) on Forest Drive is outstanding and very clean. The employees are very friendly, respectful and helpful. They helped me find the items I needed.

The Home Depot on Forest Drive in Annapolis is hands down the best home improvement store I have been to. I would pay more to come here for what I need than the competitor. Customer service is top notch, and many very knowledgeable employees. I am in often and the experience is always top notch. They have a large selection and always have exactly what I need, or something that will do the job just the same.

Everyone is available and helpful. Extra efforts for your assistance and processing purchase.

OVERALL GREAT STORE LUMBER DEPARTMENT IS SPLIT UP THOUGH U CAN GO TO THE BACK GATE AND CHECKOUT WHICH WORKS OUT FOR THE MOST PART. STORE IS USALLY CLEAN AND MORE ORGANIZED THAN OTHER HOME DEPOT STORES, ASSOCIATES ARE PRESENT IN DEPARTMENTS AND ALWAYS WILLING TO HELP OUT IF NEEDED

Chris Gander is the man to go to! Always friendly and helpful!!

Top notch in customer service. Eager to help and committed to helping the customer.