Reviews for S Riding #8551

Beware, the manager in this store, Rich, is rude, useless, and lazy. He does not even bother to cover his nose with his mask and gets very close to customers when he is supposed to be 6 feet away. The guy in the paint dept. is just as bad. There are no employees available to assist customers. I will never go there again!

I went in this store today to buy some lumber for a project. I needed to have two by fours cut down to size. When I went back to the lumber cutting area and there was an employee they're cutting plywood for another customer. I patiently waited in line for about 15 minutes. After the employee was done cutting the other customers plywood he turned to me and said I'm sorry I am not going to cut your two by fours for you you need to go find somebody else. I was appalled at this terrible customer service but said okay I will go find somebody. I went to the self checkout line and found a young man named Joseph who immediately called somebody to ask for help. Unfortunately the person who he called hung up on him and he was unable to find an associate. I proceeded to walk around the entire store and could not find a single Home Depot employee that could help me. When I circled back to the front I came across a female employee who had blond hair and appeared to be in her sixties. She was playing with a dog that another customer had brought into the store, and she ignored me. This lady walked away and said she was going to get her cell phone so she could get the phone number of the lady with a dog. I then walked up to another woman who looks like she was in her fifties and ask her for help finding somebody to help me get some Lumber cut. She sighed like she was irritated and picked up her phone and dialed a number. Then she walked away from me without saying a word to me. I wasn't sure if I was supposed to follow her or if I was supposed to wait. I walked back to the lumber cutting area then she came back 5 minutes later saying that the person who cuts the wood was on break and I would have to wait a half an hour. I asked her if there was somebody else in the store who could cut the lumber and she said no. She turned around and walked away and didn't offer me any solutions at all. I decided to go get some precut Lumber and pay the higher price, knowing I was still going to have to figure out a way to cut the lumber to the exact length I needed. Back at the front Joseph was there and asked me if somebody help me. I told him no. He went above and beyond and gave me a discount on the pre-cut Lumber knowing that I would have saved money if there was somebody available to cut the lumber off-the-shelf I needed. I am extremely disappointed in the customer service of the Home Depot associates at the South Riding location. Joseph was the only employee he who really cared about me getting the service I needed. Joseph needs to be commended for his service.

I waited 2,5 hours for taking my scheduled curbside delivery. Staff is inexperienced. They couldn’t find my staff and not told anything while I was waiting. It was really bad.

The most helpful staff (Razia) I've ever come across. I needed some lock bolt locks. Instead of directing me to the aisle where it was. Razia took me there and also helped me with a tool box. I've even seen them tell a customer where to find the items. However, Razia took the cake... It cost a little more for the tool box but the service is so worth it.

Justice the Pro Cashier is a great representative of Home Depot

one of the best Customer Service reps Smriti works at the front desk. she is always helpful and knowledgeable and goes the extra mile to help customers. Thank you Smriti for being such a great part of my Home Depot shopping experience.

Mr. Justice... thank you so much for all your outstanding customer service and acknowledging all your "loyal" customers!!! Two thumbs up!

The Customer service is very lousy. Was accused by the clerk that I didn't have enough money on my card and/or that I was in possession of a stolen card. This treatment was unacceptable

This store really tries to be the best in the area. In my opinion, they achieve that goal. Emad was very helpful. He remembered me and assisted in all my purchases. I cant say enough good things about his attitude. He definitely is a role model for other employees.

Mohammed Azam is a very helpful associate and has a very good knowledge about his department. Also buying the items was so quick and easy.

Naz is excellent at customer service. He always greets us and has a smile and hello. Always appreciate him being there. He ensures that if we need any assistance that he finds us the right person.

Muhammad Azam is top customer service and great associate.

The employees at this store CJ/TJ?, Jackie, Ginea, and Steven in appliances worked professionally and diligently to fix a problem. This store always comes through because of Aplus service

Great South Riding Store!

some employees are very helpful and others are totally not customer friendly Your cashier Jack was extremely helpful everyone should take some training classes from him

Great customer service. Convenient. Great store hours .Mohamed K in flooring helped me . Great customer service skills. Knowledgeable and courteous.

I was greeted by a Plumbing employee (Nader?) who showed me exactly where to find what I was looking for, even though it wasn't his department. The tools to cut the wood were right there, which made the job easy. To top it off, I was waived over by an actual cashier, Nazmul (not just a terminal) which was great, since I had to total up and pay for about 100 feet of white wood. You never expect checking out to be pleasurable but Nazmul was great. He was helpful, efficient and funny. Great experience!!

Amazing Staff, especially Jim

The store is very clean. The employees are knowledgeable and friendly.

I love the staff. They always great you and ask about projects and how the family is doing. No hassle at check out...ever. Good experience from entering to exiting. John and family

Great employees like Hannah, who has helped me over a dozen times over the past 3 years, really make the difference.

Almost always has the product available

I like the staff at thin store a great deal especially Ben, one of the store managers. The store is a little smaller then the Fairfax location which has forced me to shop elsewhere because of not finding what I was looking for. Checking availability of inventory sounds like a great idea but it must be more accurate.

Employees are very helpful and knowledgable. Pleasant experience. Will be going there a lot.

5 Star rating.

Since moving to Chantilly I've made several visits to this location. Everyone that I have come in contact that works there is awesome. From the paint department to the random employee that I come across as I am searching for what I need. At times I bring my dog with me and the response from everyone that works there is awesome. It's a great training environment for her....especially when some of the employees have treats for her!!

I wish that the employees that take back the returns would pay more attention as to the completeness of the return. I have on several occasions been stuck with an incomplete repack. I see conduit that should be 10 feet but only 7 or so, back on the rack. 250 rolls of 14-2 NM that could not have had more that 150 feet left. That is just Homer's in general. I have had unpleasant experiences in any number of Homers'. This store sold me a deadbolt with no keys. Of course I did not discover it until I drove to the job site. "No problem, just bring it back and we will give you another one".

Sarah at checkout was awesome.

Friendly and clean store, a lot of choices.

The store was clean, and employee are kind and helpful.