Reviews for Schenectady #1239

The lumber is sold at a price equal to other suppliers in the area however the lumber sold at the Home Depot is extremely low quality. If your in the market for lumber that is full of knots, covered in mold and isn’t cut straight The Home Depot is the ideal place to find it here are some photos of the lumber I recently ordered showing the condition I received the order in

Deposits are the person working in Lumber was very helpful and the cashier was friendly and click to cash me out. The negative is the isles were always clogged and makes it hard to get through them with miscellaneous items all over the place. Histories always and I get it Lumber store but empty Red Bull cans all over the place looking for specific ply with the Carey only had two sheets left and they were in terrible condition for the $53 they make you pay per sheet. I asked for help to load into the back of my vehicle and the guy looked at me and I had two heads. Didn’t say anything just walked away. I only go to Home Depot when I Nessus, as I didn’t have time to travel to a different location or a different store

Kevin R. In aisle one went above and beyond. He was kind and took his time to educate me. He helped me by learning about my project and gathering the right accessories.

I was assisted by someone today who is extremely kind, helpful, courteous and very knowledgeable about the situation that I needed to address her name was a l l y and I would just like her to be recognized for her professional customer interaction skills

Went shopping for a new washer and dryer and Denise in appliances was fantastic to work with. She was super friendly and knowledgeable and helped us get an amazing deal! One of the best customer service experiences I've had. Look Denise up if you are shopping for appliances!

Took the time to get all details of the order right!

Thank you for smiling and being cheerful

Great employees. Waheeda Tino Court

Refused to give money back even though I had receipt and items were not used.

Charizma in particular is stellar, taking me across the store assisting with the decision making process and waiting patiently while we make up our minds which is not easy. I can spot wonderful employees from a mile away and she and her two fellow employees(ashamed I never got their names) helped us get the monstrous grill in our car. Kudos to you all for being exemplary employees, it was so appreciated!!! Signed a person who has worked in customer service for over 20 years and appreciates when she gets amazing service. Way to go Charizma!! You deserve a raise, gift card, accolades! Thank you for going above and beyond!

I have bought several Silver Bullet hoses. Returned two that leaked at the faucet, and a third one I haven't returned yet. Also, they don't expand to the # of feet they say. Clerks say they get a lot back. Why does HD keep selling them

Mike C, in the flooring department was super helpful, patient and knowledgeable

People are so friendly and always willing to assist you

I relocated to Schenectady to caregive my Aunt.I am doing a bunch a renovations on her house! It is a pleasure going to H.D. there! It is so much better there than St.Pete!!!

I just wanna say thank you to will in the appliance department that made my shopping easy and quick he was very nice and pleasant we could use more people like will in the world thanks again will

Not too happy with the garage door opener installation service. Will never purchase any installation services from Home Depot.

Answered all my questions and let me know stove would be on sale in a few days.

Tony from Plumbing made my day by helping me find all the adapters I needed to complete a project cheerfully!

The store was clogged with carts left in the aisles. Cashier was poorly trained.

Purchased drill set on a 12/month no interest promo only to fi d that the drill was inadequate. Came to return the drill for a way more expensive drill and the manager wouldn't honor the 12 months no interest when the company would be making 2x the original purchase. Mind you the original purchase was 1 week ago!!!

bought vinyl plank flooring after being told it would arrive in 3 days. It took 12-13 days and I would have lost my contractor due to his schedule. Not once did HD inform me about the delays, etc. Then after flooring arrived I could decline and HD would issue a check that would be mailed - Accepts cash for initial puchase then makes you wait for a check .

very courteous employees

Worst customer service experience of my life

Moving it to the pickup area they managed to rip all the moulding off and lose one of the pieces

This store is completely trashed - stuff everywhere except on the shelves where they belong. Cashier was totally rude and unhelpful at just check out.

Was assisted by Destiny who seems to love helping people. Best ever Home Depot experience by far!!!

TJ in gardening saved the day. I needed a grill in the box not assembled. He dug through their back inventory and found me one. Thank you TJ you rock

I love the garden section of Hone Depot, but this store had the outside closed off from the inside-and the gloves were a quarter mile away-and there was no register open in the garden section even tho there were dozens of people inside and out! I’d planned to spend a great deal of money but wasn’t going to walk all that way holding 10 plants. Everything else was great tho-customer service was good. I was in fact followed around the store tho-I use a backpack for a pocketbook since I’ve been mugged twice, so I was followed for the miles I walked around the store. By the same person-not even trying to hide it. Very insulting. So I only bought what I needed instead of everything I’d wanted. This is the closest place to me I should have been able to fill the rest of my garden today.

If you need paint, go to Home Depot. They will offer expert advise about their products. Even for a smaller purchase.

Got a carpet install at Home Depot. Received a different carpet on installation day. Got in touch with the store to rectify the issue but the blame was put on us for changing the order when we never changed the order. Horrible customer service!!!!