#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(210)304-7061
Tool & Truck Rental(210)304-7058
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
3111 S.e. Military
San Antonio, TX 78223
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Customer Store Reviews

  • 4.6 out of 441 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (441)
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Showing 1-30 of 441 reviews
Great customer service
Thank you Maria....for helping me check out.
by
    • Recommended
    Exceptional Service
    Came in to my local Home Depot to buy a pack of replacement solar steaks and I was able to shop with confidence knowing that my item was right were I could find it. Plus the staff was very helpful and informative as always. 5 star rating indeed!
    by
      • Recommended
      Great employees!
      We lost power due to a tornado in Houston. The employees here rallied together to help us choose a generator and gas cans. Our cashier Olivia helped us resolve an issue we were having with our new Home Depot credit card. Everyone was very patient kind and helpful.
      by
        • Recommended
        I was shorted
        I recieved a delivery yesterday which i live an hour away. Just to get shorted 10 boards. 122 dollar value. I will be calling tomorrow to let them know
        by
          Great service!
          Gianna was very helpful and patient with me. Very friendly!
          by
            • Recommended
            Excellent people friendly employees!
            I bought plants and carpentry items and are super content with your products!
            by
              • Recommended
              AWFUL Customer Service
              My husband and I were needing 9 cabinets for our new home. We found everything in stock and online at this location. We get to the aisle and there was pallet truck with cabinets blocking the cabinets we needed. My husband asked the man working there to assist us and he moved it without any issues. When we couldn’t find some of the cabinets we asked for his help and he became irritated. He said great the ones you want are up on the high shelf I’ll have to use the pallet truck to get them. Then when he started to try and get them down we were told an hour wait. After some more snarky comments and sighing he said a 2hr wait. We walked around a bit and he said it would just be better if you just came back tomorrow and did this on an online order. Mind you we live over an hour away.
              by
                Awesome customer service******
                If you need a patient, understanding person to assist you go to Madison she was awesome and assisted with a matte gold faucet. She helped me placed an order online then realized it would not come in on time for my project. She checked other stores and it was not available she offered suggestions and it all worked out was able to take one home at that visit. Thank you Madison !!!!!
                by
                  Great job
                  Employees are kind of courteous I will definitely be returning they made my shopping experience very pleasant and didn't make me feel like I was wasting my time
                  by
                    • Recommended
                    Don't shop here
                    Customer engagement at this store is horrible. It may be symptomatic of the area because Fair Ave and SW Military Dr are equally bad. At this store while looking for help one tall cowboy hat wearing associate said he'd be right back & then vanished, another with a biblical name like Isiah or Josiah wagged a finger at me as he walked by talking on the phone not stopping and one associate walked out the back so fast with a long blonde haired woman I didn't get a chance to ask for help.
                    by
                      Quick and EZ
                      I was in Home Depot for less than five minutes. Yeah
                      by
                        • Recommended
                        Bad tool guy
                        Bryan in this department is NOT a customer oriented employee. Very condescending and unfriendly. I drove 40 miles to this location to be made to feel as if I was irritating him when was there to rent an expensive aerial lift. All he wanted to do was act like a supervisor and gossip about other employees.
                        by
                          Great workers
                          I've been out sick and when I got to checkout Erika and tino both asked where I've been . They noticed I have not been in in a while. With as many people that go in their I felt appreciated
                          by
                            • Recommended
                            Great help
                            I was loading plywood and the cashier in charge oh the self checkout ran to help which is what I’m talking about on help loading. Great service
                            by
                              • Recommended
                              HomeDepot
                              There was good customer service and a clean store, Thanks to Sandy for all her help.
                              by
                                • Recommended
                                Always Stocked
                                Of all the Home Depots I’ve been at, this one typically has the items in stock. They keep the store fully stocked minimizing project delays or wait times.
                                by
                                  • Recommended
                                  Great choice except Garden Department
                                  The whole store have a great customer service and great selection. My only concern is about Garden Deparment, in the middle of this blister temperature the trees do not have been water for at least one week poor trees were dying and instead clearance it if nobody can take care of them, they have it regular price what it is very pricey for a dying tree or dying plant Garden Department need Help
                                  by
                                    • Recommended
                                    Thanks Tino for the help!
                                    Great Home Depot location! They always have a smile in their face, in and out visit all times ⏲️ No time to waste!
                                    by
                                      • Recommended
                                      Receivng military discount, Denied
                                      See my customer feedback. Not given discount, Even with ID's
                                      by
                                        My Review for #6988 San Antonio
                                        The store us always clean and the personnel most cheerful and helpful
                                        by
                                          • Recommended
                                          Very helpful
                                          Every time I go to this store, I am greeted and acknowledged. At least 2 people will ask if they can be of assistance. I love this customer service.
                                          by
                                            • Recommended
                                            garden center has a great cashier
                                            Home Depot is the place to go for all your needs. We love their products and friendly customer service. Ms Josephine In the Garden was so gracious and very helpful. she never stopped smiling..clone her please
                                            by
                                              Store suggestions
                                              I used to work at this particular store back in 2016. And the operating procedures back then were completely different to what I'm seeing the way it is now. One there was no greeter at the front door. Two what used to be the service desk while I was working on when I was working there at Home Depot as a service desk associate, have been removed and now has more than five or six registers which nobody was there at the time, and the phone was constantly ringing. Three when I was at the Garden area looking for assistance there was nobody to be had other than the stalkers. The only thing that made the trip worthwhile is that I ran across some people that are still working at that store, when I was there. And it was great to see them. Other than that the store needs a lot of work. Didn't see no security didn't see nobody policing up the the shopping carts from the parking lot at all
                                              by
                                                • Recommended
                                                Joe is the best!
                                                We came to this Home Depot looking for parts for a home repair and had absolutely no clue how to find what we needed until a very personable and friendly gentleman named Joe came along and asked if we needed help. He helped us find everything we needed very easily. Thanks Joe!!!
                                                by
                                                  • Recommended
                                                  Great Trip
                                                  Every time I visit Home Depot’s plant section they have the best plants and veggie plants
                                                  by
                                                    • Recommended
                                                    Very neat, wonderful staff
                                                    Stephanie was my cashier. She’s great! This is my favorite Home Depot. Feels Like home
                                                    by
                                                      Great shopping experience & helpful employees
                                                      I bought my items to day in a speedy manner thanks to the helpful cashiers
                                                      by
                                                        • Recommended
                                                        Extra charge
                                                        Bought 30 ft of poplar board and got charged for 40 ft
                                                        by
                                                          • Recommended
                                                          Electrician
                                                          Great store always have what I needs
                                                          by
                                                            • Recommended
                                                            This particular location has great customer service!
                                                            Diego in the wood department was very well-mannered and attentive. Joseph and Ana over in customer service were another set of individuals that were very helpful, friendly, and supportive in my request. I am definitely leaving Lowe’s, and shopping here more often. Thanks to these three individuals.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 441 reviews

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