Reviews for Springfield #4617

Parking lots are covered. Store is always clean.Products are often available and well displayed.. Employees are helpful and friendly.

The store is clean and well laid out. Employees are friendly and helpful - Mary in self checkout and Tony in appliances were particular rock stars. Both went out of their way to make sure we had what we needed. Great customer service.

Ur constant changes with regard to ur Military Discount program, and ur disconnected adherence to ur program (one store does X, one store does Y, and a third store does Z, for the EXACT same action), I am forced to shop at ur competitors in the future

My recent visit to this store was awesome had great experience with Jeff in the paint department and Jonathan from customer service, both associates were very knowledgeable and helpful.

I am very familiar with the layout and products in this store. The stock levels are good and products are easy to find.. The store staff is very friendly and helpful. Even returns are easy and well handled.

The store associate was extremely rude. She did not say hello when I greeted her, she threw the things on the cart, she didn’t pay attention to what she was doing, and she didn’t say anything after I said thank you.

Like Tina T says: the people at my Springfield Home Depot are "simply the best...........better than all the rest!" Friendly, knowledgeable, efficient and professional.

Went to pickup a item I ordered online where it said it was in stock. It took 2 1/2 hours to tell me they couldn't find it the item. Cashier didn't apologize and told me I could buy a replacement item that was $50 more. I will never shop at this Home Depot again.

If you visit this store shopping for appliances or bathroom shower doors or hardware ask for Joseph Hight. Mr. Hight is customer focused and will go beyond and above to assist with your purchase. He's knowledgeable and provides excellent customer service - beyond approach.

Store is good and helpfull with everything and shoping is fast

Great trip to Home Depot-Springfield, Virginia. Joseph Hight, Appliance Specialist/Employee assisted me and did and OUTSTANDING JOB.

They took very good care of our needs. Staff was knowledgeable and helpful

Great location. Friendly store associates. Dog friendly :)

The associate at the kitchen isle was very helpful. I went to the Home Depot in Springfield, VA - store 4617. I had an excellent experience. I had to pickup a new faucet. I spoke with an associate who was assigned to that isle that day (2/7/2021 5:08pm). She took her time to explain the different features of 2 faucets I was debating on purchasing. I really appreciate her knowledge and friendliness.

This store has a great selection and is fully stocked

Cory in Millwork has exceptional customer service skills and knowledge regarding Millwork design. She made a challenging project manageable.

The flooring department is incredibly knowledgeable compared to other flooring departments at nearby stores. I would definitely come back to this team for my carpet needs.

Brandy in customer service at the Springfield, Va Home Depot is phenomenal and was a huge life saver for me! I was not expecting to receive the care and attention that I was given and am left in just complete awe by how much she helped me. If anyone is in need of help, I hope they get her. This location is lucky to have her.

NAOMI was very inviting and helpful in my purchase.

its a great store and helpful staff. parking is bit difficult but have lot on upper lever parking.

The store was basically clean and well stocked. In this particular case, I was returning products purchased on the previous day. The cashier, Stephanie Little was extremely helpful and friendly too.

Again, I am so pleased with the door installer. He is topnotch. The carpet installers, topnotch!

Aisles are organized and we were able to find all the stuff we need. If you’re not a handyman and know nothing what specific screws or nails or whatever you need, employees will assist you. They are very friendly and helpful.

Let's just say they always go above and beyond what customer service should be. Extremely friendly and helpful.

Cashier wasn’t helpful.

CUSTOMER SERVICE SUCKS AND MY HOME DEPOT CREDIT CARD HAS BEEN WRONG FOR NEARLY A YEAR AND NOBODY WILL CORRECT IT!!! COMPLETELY UNACCEPTABLE!!!!

The store was more like it was many many years ago. I don't normally shop there because of my politics, but Virginia changed my mind.

Ed in the paint department is awesome! He went above and beyond to help me find items for my DIY project.

The store is clean. Everyone is pleasant, and acknowledges you and your questions. The lines are quick, and with the pandemic, the cashiers help navigate everyone from the lines, to the registers and out the door. At my location, Dimarco is a real customer-service hero, and will go out of his way to assist you with your home renovation/project needs!

We can usually find what we need in stock. Staff is helpful, and seems like the have more people on the floor.