Reviews for Summerwood #1832

We went to purchase paint and got to the paint dept and after waiting an extended amt of time we were told the person that works that dept was out to lunch. Alexycia saw we were standing their waiting. She hopped into action and helped us out. Thanks

The employees were helpful and friendly, they knew where everything was and was not lazy because they also lead us to the section we needed

I like home depot the stores are always clean and the people are very friendly. I will be back.

I have never gotten ask what I was working on my job

She changed my entire experience. She came over with a huge smile asked if I was being helped and took care of me.

Helpful employees, good stock.

I was looking for a specific floor polish and online indicated that store in Summerwood had six on the shelf and I was skeptical about driving over there because many times what’s showing online is not in the store. To my surprise when I found the product they were exactly 6 on the shelf. I was really impressed with the fact that their online quantity was exactly correct. This was the Summerwood store in humble Texas.

HORRIBLE EXPERIENCE. IF YOU WANT HELP FROM AN EMPLOYEE, SHOULD YOU BE ABLE TO FIND ONE, THEY TREAT YOU AS THOUGH YOU HAD DISTUBED THEM BY ASKING FOR HELP.

After encountering poor service at two previous stores we found what we were looking for at the Summerwood location. The store was clean and products were neatly stacked on shelves etc. The staff were friendly and helpful.

The employees was very friendly throughout the store.

Personnel went out of their way to help me order the product that I needed.

Excellent customer service, helpful and friendly associates

Customer service is very poor at best. I bought some wood through curbside, waited over an hour to be told that no one can tie some wood even though i talked with 4 different associates, a supervisor and a manager. I applaud little york and humble stores because they will extend customer service to the end of the earth but not this store. Its unfortunate because this company is better than this store displays.

This store, although a national chain, absolutely feels like a neighborhood "mom and pop". I have had wonderful experiences and have been offered and have received abundant help and guidance as requested! Keep it up!

The employees are uneducated on company policy and managers just sit in the back and dread coming out to assist customers. The best time to go is in morning when general manager is there the other managers are lazy.

A new store that started out strong. Associates young and unknowledgable. Weak leadership and training skills. As a contractor I have a difficult time to use this store because of lack of restocking, Area still new but old enough my customers pick products from here for remodeling. Biggest pet peeve if inventory is full we expect shelving restocked, not empty 3 days in a row.

Bad experience at this store, could not get any help to buy a lawn tractor, i ended up buying one from competitor , i was like night and day there, they showed the actually care about the customer. Ive been going to home Depot most of my life but now its competitor for me.

The associates were friendly, the store was clean, and employees were very helpful. However, there were no backpack blowers available, even though three were listed in stock on the website for that store. The employee suggested that they might have been stolen.

This store if often disorganized with aisles blocked with unstocked merchandise. The sales associates do not seem happy to work here, in fact they act stressed out and often do engage customers. The management of this store needs to wake up and realize the importance of customer relation and overall shopping experience. It’s time to demand better service from these large retail chains.

Very friendly and helpful employees, especially Larry in gardening.

Naliyah Price and Jennia Brown. These two girls went way and Beyond to help me they tried to find someone to load eight boxes of porcelain tile and I couldn't find anyone so they took it upon themselves and loaded it for me. Great Customer service very good Team Player!

Awesome job, specially by Dennis Pinto, great level of customer service!

The Crew and Staff very helpful, Specially “ Dennis Pinto” so helpful and very courteous I observe him how he helped other people as well he went the extra mile for Customer Service, people like him make me feel that I’m in a Family environment Shop, I’ll give him a 10 or higher, Great Job.!!

I love it. Everyone is so polite and welcoming. I enjoyed all the cashiers all hardworkers. Courtnee was extremely nice and greeting.

I had geovana from the prodesk help everyone who was in line waiting for a phone sell and she was amazin Even if she was alone at the time she brought the line quickly was very nice and respectful. Such a hard worker.

This is the store I go too more than any other store. I haven’t had a bad experience yet and I go 2-3 times a week at times for my small business! Kudos to this staff!

Everything about this location is very convenient. Employees are very helpful and always very professional.

This is by far the best home depot in the Houston and surrounding areas. The employees are always friendly and supportive. The store is clean and the lighting is better than most Home Depot locations.

This store never has stock. I usually go line to see if what I need is available, it’s either no, ship it to you or go to another store. The Humble store off Hwy 59 has more stock than this store. Cashiers are good and friendly. Other employees must be tired or are there because “they have to work” somewhere.

During the freeze and blackouts, the Home Depot staff were very friendly and helpful. Thank you!