Reviews for Sw San Antonio #586

They have very friendly staff and knowledgeable employees. I recommend this store.Keep up the great work and stay safe. God bless you always.

Ms Jamime, she was very friendly and helpful through the whole process, I would really recommend , my sisters and my family, my friends to go to her, I would definitely go ask her any questions that might need help with my home improvement.

Had the greatest experience very early in the day because the person in the appliance dept was so attentive and so courteous. I miss having people at the stores with such positive attitudes. A young man was dusting all the machines and area. That really impressed me, and I made a comment to the person assisting me. They made my day!!

If you are looking at buying a new appliance reach out to Ivan Zamora. He is a true asset to this company.

The associate in the appliances section was patient & helped me though my entire order from picking out multiple products to checking out! She showed great customer service.

This store is well stocked every time I go there. They always have what I need to start/finish my home projects. Keep up the good work.

Great customer service!

Friendly and helpful very clean store nice sales items

Excellent customer service extremely helpful in all areas. Clean store as well

Friendly people who are very knowledgable and patient!

The Store was very well operated, the workers were friendly and very informative and available.

I started coming to this store because I once had a bad Monday, I felt nothing was going to go right for me that day , (you know that gut feeling you get sometimes?) I had lost my chow chow (BEAR) that morning to a crazy driver on my street which is located On a cul-de-sac? So I don't know if I was still crying or still had tears in my eyes, but the young lady,, who came over to help me find my plumbing repair parts I was looking for. But She took the time to walk me to the location of parts, and she could've stopped there, and walked away; but she asked me ” Are u sure everything is alright, sir!?” I told her about my friend & pal ”BEAR” my chow-chow! She said she was very sorry to hear about my furry friend. The best part is (I found out as she talked to another employee who had been waiting for her in the employee break room) she used her break period to make sure an old man, who was having a VERY bad day, feel so much better, just because she decided to take the time to ”ASK IF I WAS OK! So...thank you, Selena! U made me feel like more than JUST ANOTHER CUSTOMER! Yes I still had to go fix a leak in my yard from the main water supply line, but she made me feel a bit better for the rest of the day! So for that, you've got a loyal customer for life! Robert Hernandez/HD PRO U.S.Navy Veteran

Selene was very helpful and answered all my questions. Getting in and out was no problem at 7am.

I came in very frustrated with a plumbing issue I was having and Bruce in the plumbing dept took the time to really go over some things with me and it completely solved my issue. THANKS BRUCE!!

very nice store and its management as well as employee for its customers.

Store Managers should be required to use their proper name. Because i had a complaint, the manage would only tell me his name as "J". The cashier packed some of my materials in the bag on her side of the counter. I thought she put the bag in my cart with other lawn materials. when i notice the items were still at the store, i call the manager "J". he verified the items and instructed me to pick them up. i ask if the items could be refunded to my card card. i told him i was limiting my travel because of the COVID-19 situation. He refuse to refund my items: value $4.98 and $1.54. My lost; Home Depot gain!

I want to take the time to express my appreciation to Home Depot store number 0586 in San Antonio and one employee in particular. I had a problem with a ceiling LED light I had bought 2 years ago which had a 5 year warranty. Amador in the Electrical/Lighting Dept immediately jumped on it and fixed that problem by exchanging the failed light and with a new one with no additional charge. It is so uplifting to visit an establishment that still believes in providing top notch customer service and hiring people like Amador to provide that service. The store was clean and bright and it appeared that Home Depot is definitely trying to keep customers safe while in their store. Thank you Home Depot and thank You Amador!

Terrible service from ALYSA NO POOL SUPPLIES UNPROFESSIONAL STORE

Going to Home Depot has never been a thrill for me. Well, that changed for me the last time I was there. The sales associate name was Ivan and he had the best customer service skills. I spent more than I intended. Great Job Home Depot my experience was much better than I was expecting.

We needed help with an electrical fixer problem. Carlos who helped us was KNOWLEDGEABLE, KIND, PERSONABLE, and had GREAT CUSTOMER SERVICE. Carlos is an asset to your Home Depot. Carlos needs to be recognized for his great Customer Service. Robert & Aida Kelley

Product purchased was half empty which I did not mind taking back but Rose at customer service was very rude!

Good people, clean store, and plenty of merchandise.

This store is close to my home. It is hard to get in and out due to the construction on freeway. The employees are not particularly helpful. Upon a recent visit, too many customers made distancing difficult. Checkout in the lumber area blocks the exit. I often find empty shelves. Items are out of stock. Afraid to ask questions because when I do get help, they make you feel like a moron. I thought this was a DIY friendly store.

They were short staffed today and I had a hard time finding someone to help me...but then Lupe (from hardware dept) walked by and I asked for his assistance. He was great and knew exactly what I needed and was very nice and friendly about it. It wasn’t even his Dept but instead of just saying that to me (like a few employees did) he said but let me see what you need and maybe I can help. Thank you Lupe. I really appreciated your help today.

Service was fast and friendly

I had a bad experience with a return cashier her name is Jesusita 0586 00019 45476 goes by Jessica when I asked her for her name. As I was returning items to continue shopping, I kindly asked for my cart back. She rudely answered “well where do you want me to put items ” I told tell “ I don’t know” as I was thinking that’s her job since I had just returned the items. Had she said I don’t have a cart for them can you please get another; I would of understood,however,she was just RUDE with a bad attitude.I only needed my cart back to continue shopping to continue giving them my business, which I shouldn’t have since customer service was horrible. If she’s having a bad day, and mind you, it was early; not many customers, she needs to not take it out on customers or find another job altogether. I patiently waited for several minutes while she helped another customer and not very concerned about helping me. I finally asked an older gentleman for help. Harold thank you! The managers really need to have a talk with Jesusita and send her back to get customer service class or at least have her take lessons from older employees like Harold.

AWESOME STORE

We were very pleased with the customer service we received from an employee in the plumbing department.

Went for a cabinet design. Worked with Eleazar Ramirez. Great service. Very knowledgeable. You won’t be disappointed!

Store is usually clean and well stocked. Most employees are knowledgeable and helpful but if you're purchasing large amounts of items, double check amounts before paying. If you accidentally get overcharged then you have to take all your stuff and go back outside, get back in line and go to returns to get your $2.12 back.