#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(845)791-2910
Tool & Truck Rental(845)791-2908
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 7:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
68 Thompson Square
Monticello, NY 12701
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Customer Store Reviews

  • 4.6 out of 427 reviews
91%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (427)
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Showing 1-30 of 427 reviews
Wonderful Customer Service!
I had 2 flooded rooms on Christmas Eve day. With the wonderful guidance of customer service this wet/dry vac saved me from "dampened" spirits on Christmas EVE!!
by
    • Recommended
    Great Staff
    The store has some wonderful and helpful employees.
    by
      • Recommended
      Amazing
      Catrina is the best hands down
      by
        • Recommended
        Great Customer Service
        Amanda checked us out today. She was very polite and made us feel at home. Even if nothing else we will be coming back mostly because of her genuine and welcoming posture during our interaction.
        by
          • Recommended
          Awesome Customer Service!!!
          I went to purchase a Cub Cadet riding lawnmower today. I was having issues with making the purchase and updating my personal information. Beverly, in customer service, when above and beyond to help me resolve my issues and make my purchase. She was patient, professional, and at times comedic. It was truly a pleasure working with her. There was another young lady that also helped from time to time and an assistant manager, Tom that also helped. I would recommend this store to my friends and family alike.
          by
            • Recommended
            Grateful/No walking in circles!
            When I went to purchase some household goods and found everything thing I needed where they were supposed to be.
            by
              • Recommended
              Nice people
              Catrina and Richie was great today never been treated with such kindness
              by
                • Recommended
                Excellent customer service!
                I was the Monticello location today, as I am making a new garden at home. The employee Catrina that helped us with what we needed was so pleasant and helpful with all of our needs. She went above and beyond. I wish all were as nice as her!
                by
                  • Recommended
                  Associates always very helpful and knowledgeable
                  I shop at this location at least once a week always happy. Don't hesitate to use this location
                  by
                    • Recommended
                    Amazing ustomer service
                    Best customer service those girls are great catrina is the best and Karla helped me today also she is so kind and funny thank you ladies
                    by
                      • Recommended
                      Love this store
                      Love this Home Depot customer service is amazing here and catrina is always helpful
                      by
                        Great Employees here!
                        I’d like to say Thompson store employees went above and Beyond!I purchased carpeting and had questions. The Flooring Dept was vacant. But 3 employees went above and beyond to help me. Kenny, (box person), Bev (cashier) and Kimberlee (Special Designs). Each person made my experience wonderful. Answering Questions and getting other personnel to help if needed. Thank you to Kenny, Bev and Kimberlee T for helping me!!!! They deserve an award! :)
                        by
                          • Recommended
                          Friar customer service
                          Katrina is amazing always
                          by
                            Great staff
                            We have a fantastic experience with Monticello Home depot. Staff is always helpful and friendly.
                            by
                              Amazing customer service
                              Great customer service with catrina
                              by
                                • Recommended
                                Friendly and helpful employees that work there.
                                I’ve been to different stores and the store is very friendly willing to help you. If you have a problem, I won’t go anywhere else but Home Depot in Thompsonville MONTICELLO.
                                by
                                  Helpful People
                                  Today, we went to The Home Depot for supplies for a community project. From the person at the Customer Service desk, to the sales associates at various aisles, to the cashier, the people were helpful and readily available.
                                  by
                                    • Recommended
                                    Exceptional customer service
                                    Catrina is the best at the service desk always working extra hard and multitasking with the biggest smile she really runs the desk everyone asking for her help with their problems and she’s always willing to help!
                                    by
                                      • Recommended
                                      Excellent store great employees
                                      I rent and renovate homes all over Ny nj and FL, so I’m in a lot of Home Depot’s, this store has great employees that seem to all get along well and work together which in turn makes the store a much more pleasant experience compared to others especially in FL Miami and Gandy in tampa fl
                                      by
                                        • Recommended
                                        Great Customer Service!!
                                        I want to thank the Customer service desk for helping me resolve an issue. Thank you Julianna, Andy, Bev, and Kat. You guys are doing great and I know with confidence that anytime I have an issue I can always count on y'all. Thank you so much!
                                        by
                                          • Recommended
                                          Staff with a smile
                                          Thank you homedepot staff for making me feel great. I was sharing a story that my tenant has not paid rent in 5 months and completely trashed my house costing me over 25,000 dollars everyone spent extra time with me and was very helpful. I guess it’s a thing in Monticello….
                                          by
                                            • Recommended
                                            In a regular basis this store would have more products than others will definitely recommend it
                                            Been buying at this location for years now they usually have stud that can’t be found at Middletown
                                            by
                                              • Recommended
                                              Great customer service!!!!
                                              Cafeína is the best always
                                              by
                                                • Recommended
                                                Sales
                                                Great black friday sales purchased a tool and got another tool free
                                                by
                                                  • Recommended
                                                  Great customer service
                                                  The store has always been excellent in funding what we need. On this last case the store representative was particularly helpful.
                                                  by
                                                    • Recommended
                                                    Awesome Employee 'Connie'
                                                    I had to buy a screw of a specific size and when I was checking the screw size at the store, it fell off from my hand and landed under the shelves. An employee named 'Connie' assisted me with all that she could do in trying to retrieve the lost screw. I was so thrilled by her motivation to help me find it as she understood how important it was for me to find it.
                                                    by
                                                      • Recommended
                                                      Great employees!
                                                      This has been the quickest purchase I have made for a drill in the various stores I have visited, and I buy more than 20 drills annually.
                                                      by
                                                        Give them all bonuses!
                                                        I have been shopping at this store a lot lately because of a reno project. I have a good employee experience every time. It's a busy store so I know Home Depot is raking in money. Share it with those workers!
                                                        by
                                                          • Recommended
                                                          Great Store!
                                                          Our Home Depot Store in Thompson Square is the place to find anything you need. Especially since there are no other similar stores in Town.
                                                          by
                                                            All around the best customer service experience
                                                            Catrina at the Monticello Home Depot is truly an exceptional employee she really deserves more credit. She helped us as soon as I walked in the store she got me a credit card and rang me up. Followed through from start to finish
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 427 reviews

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