#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(845)791-2910
Tool & Truck Rental(845)791-2908
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 7:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
68 Thompson Square
Monticello, NY 12701
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Customer Store Reviews

  • 4.6 out of 429 reviews
91%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (429)
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Showing 1-30 of 429 reviews
Great Store!
Our Home Depot Store in Thompson Square is the place to find anything you need. Especially since there are no other similar stores in Town.
by
    All around the best customer service experience
    Catrina at the Monticello Home Depot is truly an exceptional employee she really deserves more credit. She helped us as soon as I walked in the store she got me a credit card and rang me up. Followed through from start to finish
    by
      • Recommended
      Not what home depot was built on
      Home depots customer service is down the drain .and when one has a issue management let's the employees deal with customer not them
      by
        Nasty plywood
        A friend with a truck bought me the one sheet of pressure treated plywood Home Depot had. It was damaged, warped, delaminated, and moldy. I think sub par lumber should be discounted, or thrown in the dumpster behind the store.
        by
          Great customer service
          Catrina is an exceptional emplotee
          by
            • Recommended
            Floor & Door
            Excellent prices for flooring and door
            by
              • Recommended
              Great experience
              Absolutely awesome experience!! Not at all like previous times !!! Run don't walk .. .I know something needs repair or you need that grill!!!
              by
                • Recommended
                Excellent shopping experience at this Home Depot
                I shop in many Home Depot‘s for my business. I can see without any hesitation that the Thompson store is top-notch. Cleanliness, organization, and very helpful staff.
                by
                  • Recommended
                  Found what we needed
                  The shop assistant Catrina helped me a lot with my purchase of an exterior door.
                  by
                    • Recommended
                    Staff was friendly and helpful
                    Catrina in customer service, the lady who was my cashier, and the guy who cut my boards were all super helpful and nice
                    by
                      • Recommended
                      Personnel
                      Store personnel are arrogant.
                      by
                        1 found this review helpful
                        Great customer service always
                        Catrina at Monticello home Depot is the best always so helpful
                        by
                          • Recommended
                          great store
                          Great products awesome workers, delicious atmosphere Spacious and great.
                          by
                            • Recommended
                            Arnie’s the best!
                            I was fortunate enough to come across Arnie in the plumbing department. He is a rare breed! He was very knowledgeable of the products and their location, and he got me what I needed promptly. He’s now my go-to guy whenever I need help with another project.
                            by
                              • Recommended
                              GREAT SERVICE
                              THE ATTENTION FROM HOME DEPOT WORKERS IS EXCEPTIONAL
                              by
                                • Recommended
                                Very Helpful
                                Shennarae was very helpful!
                                by
                                  • Recommended
                                  Great Customer Service
                                  This store has properly trained employees. They are friendly and knowledgable, Other stores should look at this one for some training.
                                  by
                                    • Recommended
                                    Great Customer Service!
                                    Catrina and Jill worked extra hard to make sure I felt seen, heard and assisted during my return of materials. They are a dynamic duo at the customer service counter! Highly recommend! A+++
                                    by
                                      • Recommended
                                      The best customer service always
                                      Catrina is always helpful and kind as really knows what she’s doing
                                      by
                                        • Recommended
                                        AWESOME Customer service!!!!
                                        I recently had to return an item where someone else returned it and removed some key components. Catrina at the return desk was incredibly helpful and nice throughout the process. Next, with the help of Ernesto, they searched the inventory and found the replacement itemnI needed and went above and beyond to see that it was retrieved from storage so I had everything I needed to complete my project. Unfortunately, pride in ones job and a helpful positive attitude aren't as common as they once were. Great job!!!!!!!!
                                        by
                                          • Recommended
                                          Wonderful service and great employees
                                          I really like this store, especially when it's not terribly busy. The summer is a challenge as there is an influx of a couple of hundred thousand people who come to this area for the summer.
                                          by
                                            • Recommended
                                            Monticello store is the best
                                            Caterina and Catherine at the service desk are so amazing
                                            by
                                              • Recommended
                                              Great employee
                                              We went to Home Depot fir plumbing supplies and we’re so fortunate to ask Yesenia for help. She was so pleasant and patient and kind. She is very knowledgeable and took so much time helping us . What a wonderful asset she is ! !!!
                                              by
                                                • Recommended
                                                Ovil
                                                Catrina at the Monticello store is always helpful and in the best of spirits Patricia is amazing as well
                                                by
                                                  • Recommended
                                                  Great store
                                                  Monticello store is the best most amazing customer service ever
                                                  by
                                                    • Recommended
                                                    Home depot store
                                                    Love this store best customer service Caterina and cat are the best
                                                    by
                                                      • Recommended
                                                      Best store
                                                      Love Monticello store and catrina at the service desk
                                                      by
                                                        Third carpet installation
                                                        The carpet came at a great price with many options in quality, color and style. Same with the padding. With free installation it is really tough to beat. lead time was excellent!
                                                        by
                                                          • Recommended
                                                          Never disappointed
                                                          Always stocked with the items my company needs at very fair pricing
                                                          by
                                                            • Recommended
                                                            Great customer service
                                                            Our cashier had noticed that we didn’t want to do self service check out. We met her at the cashier, she asked us if we found everything we needed, and how our experience was. She was excellent excellent excellent.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 429 reviews

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