#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(903)579-8234
Tool & Truck Rental(903)579-8230
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
3901 Old Jacksonville Hwy
Tyler, TX 75701
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Customer Store Reviews

  • 4.7 out of 810 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (810)
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Showing 1-30 of 810 reviews
Customer Service, Top Not h
We were shopping for a refrigerator with 3 kids in tow. Had a specific budget and an immediate need for delivery. CJ was so kind, and helpful. She listened to what we needed, pointed us in the eighth direction, and got us in and out of there quick and painless!! She made the whole experience great!
by
    • Recommended
    Awesome Customer Service
    Bought a fridge. Great customer service. Helped my friend get a store card so that we can pay on it interest free for 12 months
    by
      Plumbing supplies
      Lots of choices in the plumbing supplies. Friendly employees.
      by
        • Recommended
        Great help.
        Went in looking for a refrigerator and ended up getting such a great deal that I bought a dish washer to. Kiya Aubrey was our sales person and she really got us all the information we needed, set us up for free delivery. Awesome experience.
        by
          • Recommended
          GO SEE PHILL in Appliances
          Purchased all appliances with the help of Phill Fitts, GIVE THAT MAN A RAISE!!!!!!!! He is GREAT. Melvin and Della Sloane, Gilmer Texas
          by
            Great customer service
            Nice people with great attitude
            by
              • Recommended
              Rude employees
              Todd (a manager I think) is very rude. Doesn’t seem to have time for customers. There is also a lady who is a vendor at the entrance. She pesters everyone who walks in and even you say no she has to finish her entire spill before she will leave you alone.
              by
                Recycling black flower pots
                I wished you offered to do this. Seems like such a waste to throw the approx. 100 pots we had in the trash.
                by
                  inventory
                  they allway have what i need in stock
                  by
                    • Recommended
                    Excellent customer service from Jere!
                    Jere went above and beyond to help me when I lost my diamond earring! He made sure I had everything I needed.
                    by
                      • Recommended
                      Very good employees
                      I shop here regularly, and the employees are always eager to help you with any of your needs. I am always greeting when I arrive, and associates always ask if I need help. The manager does an exceptional job stressing "customer service".
                      by
                        • Recommended
                        Still glad that the floor plan is the same
                        Like basic floor plan of the building
                        by
                          • Recommended
                          I just wish there was one of these in Palestine Texas
                          First of all we don't mind making the 45 minute to 60 minute drive to get to The one in Tyler or corsicana. Both stores are extremely stocked employees greet you and if you're within a certain distance they will check to make sure if you need anything unlike their competitor when you get close to those people they literally haul. I just want to say thank you guys for making my shopping experience always positive and able to find the help that I need.
                          by
                            • Recommended
                            Store condition
                            Store was in complete dissaray. Isle was filled with merchandise not put up so customers couldn't get down isles with or without a cart. Employees said they'd complained to manager, as did I. But condition of store was horrible. Don't know if a new manager is there but I've always shopped at this store and was shocked at how it looked at this visit. It has never been like that in the past.
                            by
                              Appliance Specialist Phil
                              If you are in the market for new home appliances definitely go talk to Phil Fitts! He was very informative letting us know qualities and features of the washer and dryers. We had no intention of making a purchase that day but after his help we decided to go ahead and do just that. He took the time to show us how the smart washers worked and which ones were better than others and was able to get us quotes on about three different combos. He was never rude and very upbeat! Great guy for sure
                              by
                                • Recommended
                                Spring Is InThe Air At Home Depot
                                The planting season is just around the corner and Home Depots Garden Center looks like a Holland Flower Festival! I bought so many beautiful plants that I can't wait to put them in the ground! They have tulips, hyacinths, perennials and so much more. I now have an herb garden...thanks, Home Depot!
                                by
                                  • Recommended
                                  Excellent Staff
                                  The staff are very helpful and friendly every time I go in, and make getting what I need easy even when there are any issues.
                                  by
                                    • Recommended
                                    helpfulness
                                    Everyone I dealt with was most helpful!
                                    by
                                      • Recommended
                                      Exceptional service
                                      I was shopping for flooring and Sandra in the flooring dept. was terrific. She went above and beyond what I usually experience when shopping for products to repair my home.
                                      by
                                        • Recommended
                                        OUTSTANDING service and AMAZINGLY professional and knowledgeable
                                        During a remodel, we stopped by Home Depot in Tyler, TX. In the Kitchen Remodel area, Sascha Lucas as if she could assist. She was knowledgeable, made helpful suggestions, and stayed within our budget. I cannot recommend her highly enough!
                                        by
                                          • Recommended
                                          Most helpful employees!
                                          I bought a rigid job box that I desperately needed but couldn't find by myself and received help locating and loading it onto my shopping cart just as quick as I asked about their location.
                                          by
                                            • Recommended
                                            Great Experience
                                            We recently purchased a range and were completely satisfied by the entire experience.
                                            by
                                              • Recommended
                                              APPLIANCES
                                              If you need an appliance, please see PHIL at 3901 Old Jacksonville Hwy. He is truly an expert on brands and life expectancy of specific products. In addition Phil was extremely friendly and easy to talk with.
                                              by
                                                • Recommended
                                                Appliances
                                                Ask for Kiya. She helped us compare dryer models and also helped us through the decision process to get the right dryer for us.
                                                by
                                                  Excellent Service!
                                                  We haven't had the greatest experience in some other building supplier stores; however, when we walked into the area we were needed to go, in this Home Depot, I was almost immediately greeted and asked if I needed assistance! Such a welcoming and positive experince! Phil Fitts did an amazing job of helping us navigate the best appliances to suite our needs! He wasn't a fast talker and he didn't waste our time! He was highly experienced in knowing the products on the floor and online and he helped us maximize our purchases! We will definitely recommend Home Depot and Phil to our friends!!!
                                                  by
                                                    • Recommended
                                                    Great tools for home handyman
                                                    I love the store brand Ryobi 18V+ power tools. Ryobi is my main go to tools and I still have about 4 more power tools I want in my man cave. Thank you HOME DEPOT!
                                                    by
                                                      • Recommended
                                                      Customer service
                                                      The shopping experience was excellent
                                                      by
                                                        • Recommended
                                                        Bad service
                                                        Bought dishwasher. Associate did not advise I needed to purchase power cord. Made 2nd trip to store. Associate told me which power cord to buy. Went home to discover power cord did not work for my needs. Had to call electrician & make 3rd trip to store to return power cord.
                                                        by
                                                          Paint department
                                                          Lisa R in paint helped us so much with stains two days in a row and she was so friendly! Very knowledgeable!
                                                          by
                                                            • Recommended
                                                            Well trained staff
                                                            Great to help with our interior and exterior home door order. Reba was the best.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 810 reviews

                                                              Nearby Stores

                                                              Find Another Store

                                                              411 E Loop 281

                                                              Longview, TX 75605

                                                              37.93 mi

                                                              Pro Service Desk

                                                              (903)242-0484

                                                              Mon-Sat: 6:00am - 10:00pm

                                                              Sun: 8:00am - 8:00pm