Reviews for Upland #687

Kudos to the night crew!! They went above and beyond to help me find the items I came in for. It’s wonderful getting VIP treatment when you least expect it but really need it!!

I went to HP to return a kitchen sink faucet sprayer I purchased 3 days prior. I was assisted by Angelica. Angelica was rude, unprofessional, and came across as she was not happy to be there or working at all. She didn't greet me, was VERY curt, and barked out what she had to say during the return process. Her tone and body language were very combative/ confrontational, and I was quite uncomfortable being assisted by her. I was honestly glad that the transaction was over. Once we were done and before I could step away from the counter, she literally yelled over me, "NEXT?" - I felt like I was at a county facility. Honestly, I'll still shop at HD, but I will think about it twice next time. This isn't the first time I've experienced a rude employee at the customer service counter.

The girl went out of her way to accommodate me, even pulling up the star ratings for the item I needed and because the original one wasn't is store as thought..she even discounted it as a favor for the misunderstanding...she was genuinely interested in me and my situation!!! AWESOME

Frank and Cotlolili help us locate chlorine we could not kind on shelf. Thank you for your help!

Best service then any Home Depot I’ve ever shopped from. Helpful and courteous sales associates and cashier.

Got a very fair price...however, the wood was damp, and we could NOT use it. We are currently letting it dry out in the sun. We chose not to return it, but instead we went elsewhere to purchase wood, located INSIDE of a store, to avoid buying damp wood again. My central heating unit, has been officially "red tagged" by So. CAL gas co. The firewood is necessary for now.

Very first female cashier at the refund department as soon as you walk in. (5'7 wearing black, 200lbs) was extremely rude with attitude. Not sure what was wrong with her. She should not work at the counter. Please remove her from that station

I came in to buy vertical blinds and I had to return 2 times for this project, both times I had help from Christopher in the vertical blind department and he went above and beyond to help me out! I really appreciate his assistance. Good Job!!!

Janine is great! Love her! And her colleague with the neck fans too!!

The store was great and all your questions are answered. Thank You all at home depot of upland. Sincerely Thomas Fiorille Customer

I wanted to purchase a propane tank. The store had plenty of them in stock. However, the cashier said they did not have any, even after checking with a supervisor. This is very poor customer service. The store staff are not doing their job. This situation must be corrected!

Fast check out but store needs better quality products starting with lumber, also stock is usually very poor, No overnight refills apparently

The store is awesome. I LOVE the customer service. I wanted to commend Abby at the returns section for always being helpful. The returns section was clean and free of clutter. Also want to see David in Lumber back soon. Truly miss his great customer service. Hope everything is well. Can not say how safe I feel walking into this Home Depot. Store Manager Christopher definitely must be treating his team good because they all seem happy to be working. Great job Upland Home Depot!!!! The community loves you all..... Demines Designs (Instagram: Mom2cash_fauxfarmhome Nestor & Diane

Great kitchen and bathroom design services!

I was greeted and helped with great customer service Rebecca was very helpful and polite.

Ladies if you are not confident fixing something on your own, you will feel better talking to an Upland HD associate for help. They are knowledgeable, friendly and professional. I was helped by a young man named Issac, who escorted me to the item location and explained the application to me. Feel good about tackling something on your own with the help of these knowledgeable employees.

The store is clean it is local for me and when it comes to home improvement needs I find everything that I need. Customer service is not always at it's best especially at the return desk. This is where I usually get poor service. Many employees in this area and most of the time they do not address you until, you finally speak up and ask if you can be helped. And on many occasions they are having personal conversations either about their time off work and/or complaining about another co-worker and/or complaining about their supervisors. Totally unnecessary for the customer to have to overhear their gripe sessions.

Really good customer service

The store is always clean and Store Manager is always walking around keeping us safe. Great work!!!

NEED TO TALK TO EMPLOYEES TO HELP COSTUMERS ITS HARD TO GET ANY HELP FROM ANYONE.

Cashier Virginia is a waste of air. Un skilled and way under trained

Customer service was excellent! I would definitely shop at this location again. Friendly staff that go above and beyond!

Even when store is very busy, the staff is very helpfull

I came almost closing time, but was able to have someone in the appliance department to assist me. I would recommend this store. Employees are friendly. If you ever want to purchase appliances in Home Depot, Upland store# 0687, see Abby, she is patience and very helpful. Thank you.

Good experience today! The checkout was smoother and faster today!! I'll be back!!! Thank you to the employee who ran back for my forgotten item, appreciate it.

Always friendly, always in stock. Love this store!

Store is nice and clean!

Christopher B. was amazing and helpful when I picked up paint today for an upcoming project. He was so patient and calm! He’s definitely an asset to Home Depot!!! I love this particular upland location because everyone is helpful and sweet!! Great job guys!!!!

Staff were very polite and fast service.

Store was clean and organized Excellent costumer service.