Reviews for Visalia #6615

Chuy went above and beyond average customer service. We had a very long list of items we needed and cuts to be made. An employee named, Matt, however was extremely rude to Chuy and myself. We frequent this store just about every day for parts and material and have always had good experiences. I recommend this store, but do not recommend being helped by Matt.

The store was clean and the inventory was decent. However, every single employee from walking in the door to walking out outright ignored me. I was clearly searching for things, walking up and down aisles several times and was never acknowledged. Employees either continued conversations amongst themselves or proceeded to warmly greet those Directly behind me. I even made eye contact with a few of these employees and continued to be ignored. I have never felt so small and unimportant in a retail store.

A+ if Francis helps you!! He is amazing

I ordered 4 LG kitchen appliances. The employee was excellent!

Unfortunately customer service is low in the lumber department. After several contacts with employees and promised help we where turned away after 40 minutes of our time was waisted. The employee that came to help us told us he couldn’t make those cuts and that we had to leave and had to get the cuts ordered. He also proceeded to tell us that he couldn’t help us because the cuts would take too much time that he could use to help other customers. 30 minutes later we leave very disappointed, time waisted and a little offended that we were treated poorly.

good location

Sales associate Mary was very wonderful and was very knowledgeable. I will be back for sure because of Mary.

Things were in a logical order, just not enough of the product I was looking for.

I tried to use my Home Depot merchandise return card to pay for my purchase. The cashier asked to see my ID. When she entered my name in the computer, both my husband’s and my name popped up. We have different last names so she pointed to his name and asked who that was. When I told her it is my husband, she informed me that he needed to be present in order for me to use MY store credit from items purchased and returned by ME! I was speechless and outraged. How inconvenient. Why would I want to do business with them in the future? Also, there was a guy walking around with a tablet who asked me questions about my water preferences; tap, bottled, filtered. He mumbled and I kept having to ask him to repeat himself. When he asked for my phone number, I declined. He complained saying, in so many words, that this exchange won’t count for him. Yeah? So what? Then he asked for my work number, which I gave, and he asked if there was an extension. I said yes but by this time I was done with this clown, and declined to give him the extension. He looked incredulous and whined that he was going to have to start all over with someone else. How unprofessional. Yeah, I’m done with Home Depot mainly because the holding hostage of your store credit is company wide policy. Not gonna go through that again. Adios!

Shawn Tebbert is one of the best employees in this store. He always helps us happily and has answers to our questions. He cuts the blinds professionally and quickly. You need more like him!

Selection of tools, hardware and friendly staff at pro desk makes my local home Depot worth visiting.

I didn’t see a section to comment on the cashier that helps me regularly... so I will comment here. Lupe is a legit dude and is always friendly although I hope he stays there to help me purchase my materials I do hope Home Depot gives him an opportunity to advance his career. He is real person and I think that’s just what this company needs to better improve its service to contractors and anyone who decides to shop at the visalia Home Depot. Thank you for the great service thumbs up

Cashier Guadalupe is always been a great help always has a good attitude and makes us feel welcome. And thank you all the other employees for having a great attitude and helpful

Very clean and friendly staff

This store has it all, for any project..plus they rent tools at a good price

The employees at this Home Depot are always friendly and knowledgeable. Without a doubt, they are there to help the customer: they will walk you to the product and give you background along the way. The cleanliness of the facility and the contentment of the employees make for an enjoyable experience. I must say that I have gotten advice that allows me to do a job for which I otherwise would have had to pay a lot of money to a professional.

Friendly service! Associates always asking if I need help. Quick checkout time! I love it!

Good luck you will need it. must have plenty of time to search for your items and than find a register open to purchase. not a friendly store

Awesome store, with awesome people

please explain repacement warranties better 2yr currently not being done to many unanswered questions,..

This location is clean and the employees are very helpful and happy, specially Guadalupe.

Placed an online order and when I got there was handed a return for merchandise receipt because they said they could not find the product. I was told by the cashier that if I go and get a more expensive piece of merchandise they will match the price. I went to where the product was kept on the shelf. I found it by the price and then checked the store code and both matched. The product was full but it did not match the description of what was supposed to go in the home. I could have ended my search then like the employee did but I decided to go the 1 second extra mile and I removed the first product and wouldn't you know it! The next three items were the exact thing I had ordered online. I had to take it back up to the front and purchase the item through a phone sale because this was a business purchase and I did not have the credit card. The cashier discounted the merchandise but this does not solve the problem of a workforce that are just there collecting a paycheck and really don't care to go that 1 second extra mile. Forgot to mention that as I was on my way to get my online order off the shelf I was asked by a customer if I worked there. I informed him that I did not and felt bad that he was unable to find help but I had to get back to my job. Poor guy is probably still sitting there. Management, your employees are your customers. If you do not treat them well and go the extra mile for them how can you expect them to go the extra mile for their customers. "Action reflects leadership!"

The store was very clean, and had a great selection of items and employees were very friendly and helpful. Highly recommend shopping here.

nice

This stuff are more intrested Cheats chatting with each other rather helping the customer the manager nowhere to be Found, Don't bother asking for manager because the manager will send a cashier To talk to you instead

Home Depot store 6615 has the warmest employees I have ever encounter. i rate the 100 over any other home Improvement Store out there

amazing i got BRIGHT WHITE Light bulbs. cant find good bright white bulbs these days but currently Home Depot has a clearance sale on 4 Pack bright white bulbs equal to 100 watt bulbs but only draw 13 watts. the 1st room i put one in went from yellow to white in the room. very cheerful brightness to room. get them while you can. CaP

I like that if I need help, it doesn't matter if the person helping is male or female, younger or older, they know where the items are located and if they cannot answer my question, they are going to make sure I get my answer. Theyre are always friendly and always ask if I need help no matter the department I am in. The store is always clean and well lit.The isles are not cluttered and the floors are always clean. I like shopping at this location.

The Visalia Home Depot is clean and the employees are friendly.

I was able to find one of the products easily and the other one an associate showed me where it was. It didn't take long for me to find an associate for help. The clean store and friendly associates made for an awesome shopping experience. THANK YOU HOME DEPOT.