Reviews for W Eugene #4028

Jay is Great Jay is great

The staff here is knowledgeable and there to help.

Needed a deck drive belt for a Poulan riding mower bought from 402 8 12 years ago. Went to 4003 because it is closer to home, but the store did not have the proper belt. Ended up buying a too-large belt because that was the size indicated on packaging. Returned it at 4028 because the selection of garden equipment is better there. although the store is farther from home. Worth the drive.

I bought a refrigerator that had a broken shelf and the manager not only gave me a deep discount but replace the shelf with products in the store that made it perfect!! He spent over an hour helping me! I was really amazed and all the employees were really so very nice! It is really hard to find stellar customer service these days which is why I am hoping this review will help folks when they are making decisions on where to go for their home store needs!!

Home Depot on Seneca is horrible. No help and when you hunt an employee down, (yes, you have to hunt) they could not care less about helping. A few are trying, but the majority show that they hate their jobs. I use to love Home Depot, but the Eugene store on Seneca is horrible!!!! This store has soured me on ever going to Home Depot again. Go to Jerry's where employees are helpful!

Very clean store , well supplied and very helpful and friendly employees.

I went to Seneca Home Depot today after a disappointing trip to a local hardware. I was treated respectfully, offered assistance in a kind light hearted manner, and was assisted to find the part I needed quickly after showing them a picture of the part with the part number.

Had my best & most streamlined visit yet. Employees were so helpful to help me locate the item I needed.

Toni was so helpful with my shopping experience, she helped me find exactly what I need and was very courteous. I will definitely be coming back.

Miguel you are awesome. Greatly appreciate how you helped me with my product problem. Didn’t expect it. Thank you Also lynn at special services… You ROCK.

Hope in the paint department is an asset to home depot. I am a store manager of a corporate grocery store. I know what customer service is and she nailed it!!

Kaiden from the lumber department is amazing at his job. Great experience throughout. Even check out staff were fantastic.

staff was super friendly on arrival got to the department i was shopping in the staff was super helpful and went above and beyond my expectations to help with my purchase and e i was greeted nicely at the door and the staff went above and beyond my expectations to help with my purchase even helped secure my trailer

I never have trouble finding someone to take the time to help me figure out exactly what I need to do my project.

I needed a power tool and was amazed with the selections available. Also the hardware staff provided me with several options to fit my specific projects. There was a sale going on which made my selection more easy to buy and the quality with the warranty. I continued shopping looking for paint and was pleased the paint associate provided me with the right product to paint our ceiling. The customer service was excellent and being a senior with difficulty hearing. Bob was very patient and understanding. Both stores in Eugene have the best staff that really provide excellent service.

This place never disappoints. Good service and great prices.

Employees are very helpful and friendly when helping me find the items that I need for my project. Also, I like the idea of having the wood products inside the store.

Jon in garden is very knowledgeable

Jon is the best, if you have any questions he is very helpful, also Eduardo if he doesn’t know he will get someone who does. Both super helpful, even helped other people while helping us. Great experience.

Noah, Tammy, Christopher and Tate should be used as examples on How to treat customers. Always 5 star service and help.

When we had a problem with the wrong refrigerator being delivered, the store staff came through right away. He saved us from great inconvenience, and quickly. The staff are helpful, knowledgeable, professional, and friendly.

Cashier Patricia was very helpful

I needed to purchase lumber to construct a platform that a friend who uses a scooter could use to get into our AB&B rental. The staff clearly explained the different types of lumber that were available and helped me find the most cost-effective solution.

I had an issue and Luis in Customer Service was phenomenal and was able to take care of all the issues and challenges I had, Luis went above and beyond and it's rare to get such amazing customer service.

Easy and intuitive selection, with knowledgable staff!

I love this store. It's my favorite hardware store out of all the Hardware stores in the area This one's by far the best.

All nursery employees were great looked you in the eyes and was actually interested in what I am doing for planting season. Great group!

The employees who helped us at this store went out of their way to help us find what we needed and even loaded our car for us! This was the best service I’ve had at a Home Depot.

I have had nothing but great experiences awesome customer service and always a helping hand when I go to that store

The pro desk should be used as an example on how to treat customers. Noah Tammy and Tate