#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(919)562-5804
Tool & Truck Rental
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
11915 Retail Dr
Wake Forest, NC 27587
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Car with trunk open and appCurbside Pickup with The Home Depot AppOrder online, check in with the app, and we'll bring the items out to your vehicle.Learn More About Curbside Pickup

Customer Store Reviews

  • 4.8 out of 627 reviews
95%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (627)
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Showing 1-30 of 627 reviews
Great Service!!!
Fantastic service person Amanda. Terrific shopping experience. Will shop here again.
by
    • Recommended
    Friendly staff, poorly trained
    Everyone is so nice, but some are so inept at really providing assistance…thank you
    by
      • Recommended
      Does not allow for tap to pay
      If you use apple or Google pay you are out of luck. It is not apparent until you are checking out. Was super bummed.
      by
        • Recommended
        Great employees
        Excellent employee attention and helpfulness.
        by
          • Recommended
          TTI Reps Jake and Maggie OUTSTANDING!!!!
          We went in to buy a Ryobi electric lawnmower, trimmer, and edger. Although we knew which lawnmower we wanted, there were so many options of trimmers and edgers to choose from that we didn't know what to get. Thanks to the friendly and extremely knowledgeable advice from Jake and Maggie (the TTI reps), we bought products that had interchangeable batteries with the lawnmower. Many thanks to TTI for having such helpful people available at Home Depot!
          by
            • Recommended
            Poorly stocked, excellent check out experience
            Overall, the store does not keep up with trends or popular items used in the trades… But many of the early morning check out employees are quite personable, and frankly a pleasure to deal with… Thank you
            by
              Great service!
              Everyone at this location is knowledgeable and helpful!
              by
                The last person you talk to
                Rhonda at the cashier station,with her positive attitude leaves you feeling better and the day goes better.
                by
                  Like the discounts on items.
                  I like the two doormats I bought that are on sale.
                  by
                    • Recommended
                    Window department
                    Mathew in the window department was awesome and actually cared about my need of coming into the store. He got the job done !!
                    by
                      • Recommended
                      Sales Associates support
                      TVON was above and beyond providing knowledge of product and Home Depot procedures relative to delivery, 6 months no interest. We came to look at an outdoor furniture setting, and we ended up purchasing two sets (($799 x 2) - absolutely no regrets. Thank you TVON!!
                      by
                        • Recommended
                        Pro Desk
                        Everyone at the Pro Desk are awesome! Tom is so knowledgeable and always has an answer to any questions! Georgie, Terri & Andrew are extremely helpful and go way above and beyond! Adam and Josh are very helpful every time and also go above and beyond! Rhonda is fantastic also
                        by
                          • Recommended
                          Awesome team
                          Craig Brown Home Depot was the best experience I have ever had at HD. Brent Davis
                          by
                            • Recommended
                            Great and knowledgeable employees
                            I mentioned a situation in which I needed to solve a home repair problem. I mentioned it to an employee who not only told me how to resolve the problem but explained what I needed and how to do it.
                            by
                              Door dept - Kevin C
                              So engaging and helpful. Look forward to working with him in the future
                              by
                                • Recommended
                                KEVIN C IN DOORS-Excellent and superior customer service!
                                So happy he even acknowledged us, went and got us a cart, helped with Door handle and locks the escorted us to cashier and help husband load. Great chatting with him and learning he was from Reading PA and a boxer.....best customer service in a long time!
                                by
                                  Always great
                                  People love to complain all the time, but I have to say associates in this store are truly kind and considerate. I have spent tens of thousands of dollars here and everything is just fine. I bring back items, no receipt, wrong store items and always helpful service. Paint department, lumber all good. Quit complaining people, if you act nice you will get it back.
                                  by
                                    • Recommended
                                    Great employee service!!
                                    Jackie at self-checkout made my shopping experience at your store very pleasurable. She went above and beyond assisting me with a hard to find product. She brought a smile to my face.
                                    by
                                      • Recommended
                                      BEHR paint, HVAC filters
                                      Home Depot in Wake Forest is outshining the competition across the Blvd including the paint store. Not shopping at those any more (after 20+ years of loyalty). Don't waste your time going elsewhere! Home Depot is your best choice!
                                      by
                                        • Recommended
                                        Lack of assistance
                                        When it comes to help loading your truck or trailer with heavy items you may not get any help. I'm 78 and asked twice to get assistance loading 2 x 6 x 16 treated lumber onto my trailer. No help ever arrived.
                                        by
                                          Customer Service
                                          these people are very friendly, i will be back.
                                          by
                                            • Recommended
                                            Noone in Paint Department and Rude Customer Service Staff Member
                                            At 11AM on a Monday morning, the Customer Service staff could not locate the paint department employee on duty. I needed paint. I also had a return, where the staff member was rude and grouchy.
                                            by
                                              Kitchen Appliance Success!
                                              Never knew it would be so hard to find a matched set of appliances! After going to all the stores in our area, we appreciated our appliance specialist, Amanda, who was extremely knowledgeable, proficient and made this process a happy one!!! We are excited to have everything delivered and installed! Great extended warranty options!
                                              by
                                                • Recommended
                                                Outstanding customer service
                                                Amanda Poinsette was extremely helpful with my major appliance purchase and was very knowledgeable about the products I was looking for.
                                                by
                                                  • Recommended
                                                  Appliance Queen
                                                  Amanda Poinsette did an excellent job helping me purchlase 4 appliances. Extraordinary patience and willingness to help make a difficult transaction successful.
                                                  by
                                                    • Recommended
                                                    Amazing Customer Service
                                                    Amanda and Ashlyn were amazing Appliance Specialists. True professionals, very friendly, patient, and knowledgeable associates. The store was well maintained. I traveled out of the way to finish my purchase because of Amanda.
                                                    by
                                                      • Recommended
                                                      Great selection and unmatched quality
                                                      I always feel that my trip to Home Depot is a productive use of my time. Can’t recall a time when I had to go elsewhere for something the store did not have, that I was looking for.
                                                      by
                                                        • Recommended
                                                        Fabulous Customer Service
                                                        Linda Matthews is a wonder! So patient and knowledgeable. She asked all the right questions to ensure our purchase was the best possible to meet our needs. We are new to the area and will be shopping here regularly in the future due to her great customer service!
                                                        by
                                                          • Recommended
                                                          Outdoor Lawn and Garden Center
                                                          Plants in much better then the competitor across the blvd. Juvy is fantastic! Very pleasant, and helpful!
                                                          by
                                                            • Recommended
                                                            Great shopping experience at The Wake Forest Home Depot!
                                                            Amanda at the return run area was very polite and helpful. She showed interest in my wife and I concerns over a specific product
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 627 reviews

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