Reviews for West Broad #3819

Had exceptional customer service from associate, by the name of Huey. He helped me trouble shoot placing an order online as well as getting my new Home Depot card used with the online order. This associate went above and beyond to help me!

I'm so glad the pandemic isn't stopping the store from accepting returns. I had more than $30 of stuff to return, and it was all accepted. Some of it had been purchased with a gift card, so that was returned in the form of store credit. So convenient!

The place is so large with so many items that many things could go wrong, but after 3+ visits to this store it's clean and well-organized. Staff are helpful and respectful of social distancing.

I frequent this store weekly. It's my go to store. Always has what I need. What else can you say about that?

If purchase paint double check the lids are tight. Had them mix 6 gallons of paint got to the car and the lids popped off of two them. Nice little mess. Good thing I was sitting them on a board or they would have a big detail bill.

The cashier was very helpful and stayed with me till the transaction was complete. Cashed out with the help of Ms.Blaze.

Great store. Everything is available in the store for home/business essential goods as per my visits

Friendly and professional associates. Thank you for all that you do.

Every time I go into this Home Depot, the staff is always ready to help me with questions or to find things. Once I was using the motorized cart and a young man that was helping me find something noticed the battery was low on my cart. He went to get another cart and exchanged it with mine. That's going above and beyond and I sincerely appreciate that!!

I want to provide a compliment to a particular employee that I think is a great person as a front line face of your company. She is a huge improvement to the customer service desk and return area. She is always upbeat, positive, and very professional. I also notice that she does not tend to get overly caught up in side conversations while she is working. That shows that she is really there to do a good job and that she respects other peoples time! I have shopped this location for years and Autumn stands out as an exceptionally special employee. She is the type that will bring business back without any doubt! I would hold on tight to this girl. She will move up somewhere! Thank you Autumn!!

Very very occasionally get a sour apple but over all my go to store for home repairs and projects. Very seldom I do not find what I need but if I can’t someone will try and find it for me.

THE W. BROAD STORE HAS ALWAYS DELIVERED QUALITY SERVICE AND PRODUCT WITHOUT ANY ISSUES

Associates are friendly and helpful. Store has rental equipment for every job!

I got in and out got everything I need it fast simple everyone was friendly good experience at my project finished

As Home Depot stores go, this one is not doing much to prevent the spread of the COVID-19 virus, and it is generally not well-stocked with high quality products, so I would recommend shopping elsewhere if these are of any concern. Very few employees wear masks, there are never any wipes to sanitize carts, nor is there anyone attempting to sanitize carts. I have been shopping here for a few years now and am going to spend my dollars elsewhere.

Think twice before coming here. Inventory online is often wrong. Online pickup is often short in what was ordered yet can go to the shelf myself and find. Management doesn’t keep property clean, particularly along perimeter along freeway. Management also don’t see big picture. They have been conceited in their brand because a complaint was made about tool rental. When challenged that there is a Menards and a Lowe’s nearby, their response was “they don’t have tool rental” I’ll be taking 100% of my business to Lowe’s and Menards. Tool rental? I have Sunbelt also very close.

Watch your receipts! I've been overcharged the 4 or 5 times I was at the store. Shelf price doesn't match what they'll charge you at register. tired of now going over to credit desk to fix problem. another 10 or 15 minutes of your time!

I am thankful for our experience with buying a Samsung washer, price was good, and the associate was very helpful

store more often than not has products I'm looking for and employees are helpful

Associate in appliances was very helpful with our needs.

Joann at customer service went way beyond the extra mile to correct a problem, and put the customer first. She is a customer service star!

If you're going to change the price of items in your checkout system or cash register, then the price on the shelf or door she reflect such. When you point it out to the cashier, she shouldn't be upset to research the issue.

During a very stressful time for all, this team went above and beyond to help our family with our own crisis of a failed hot water tank. The manager, Stevie made additional accommodations to rectify a very frustrating experience with the warranty replacement while Joanne in customer service stayed after the store was closed to take my initial call after Bill in the Plumbing Dept. assisted with his product knowledge. Thank you West Broad St. for stepping up to work on the front lines during this pandemic! We appreciate each of you and your exceptional service!

Thank you Home Depot associates who continue to be on the front lines helping customers like myself. I appreciate you more than ever.

Wow! Things have so improved with service since I was last at this store.. everyone was so helpful & friendly.. we were in & out in no time with all the great help.. wonderful experience.. thank you Home Depot..

The employees at this store are always helpful and friendly. I say always because I shop there a lot.

Very clean lots of inventory. Very nice and helpful associates

The cashier at the self check out insinuated that I had not scanned some items in my cart, which were too big to bag, implying that I was about to leave without paying for them. When I showed her where I had scanned them, she made no apology for suggesting that I was a thief and the only thing she could say was to ask me if I wanted to open a Home Depot credit card. In all fairness, I've been going to this store for years and it has always been a great experience. I needed to run by for something I forgot and didn't because of this cashier. I spoke to a manager and he made apologies and though I appreciate it, I may find another place to shop if I have to encounter her.

Of all the Home Depot stores in the Columbus, Ohio area (and I have visited most of them....), the West Broad Street store is the most convenient to access from the expressway (I-270 at US-40) and has the most consistently friendly and helpful staff, especially those at the online order pick-up counter. A SPECIAL SHOUT-OUT TO JOANN!!!!

This store is always well stocked and the associates are always helpful and friendly!